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Southern Kia Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.1
239 Reviews
Southern KIA-Virginia Beach has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Norfolk, Portsmouth, Suffolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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2369 Virginia Beach Blvd

Virginia Beach, VA

23454

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Showing 239 reviews

May 10, 2024

Good service from desk, but really need to get a diesel tech in the shop. 2 hour long oil changes aren't exactly ideal, especially when you have 1st appt available appt at 7am. Not sure what takes so lon More

by buyingwithbrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Southern Kia Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

Helpful
May 10, 2024

Service was fantastic in handling reservations and punctual on beginning work. During service process was updated and informed me on time when work is done. Overall kindness was amazing. Thanks. More

by GEORGELIEU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Southern Kia Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
May 09, 2024

Service Center is horrible… my oil change took 1 hour and 45 minutes, and I had an appointment. No one told me why it was taking so long. More

by hkellett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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May 14, 2024 -

Southern Kia Virginia Beach responded

"Hkellett" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 14, 2024 -

hkellett responded

I am a customer… I bought my2023 Kia Sportage at this dealership. Update YOUR records.

Helpful
May 09, 2024

Never answer the phone. Long wait for appointments. I will never buy another Kia because of this service I get. More

by TEMANAGER1802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Southern Kia Virginia Beach responded

"TEMANAGER1802" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 09, 2024

I haven't had any serious issues here and I like working with Mike T, when I come in. More

by GWEN972US
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike T
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May 09, 2024 -

Southern Kia Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
May 09, 2024

Very professional staff that were very courteous and thorough. Definitely a credit to your organization More

by ramitch54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
May 08, 2024

Service Agent was prompt, knowledgeable and advised of both scheduled service actions as well as recommended additional service actions recommended for next scheduled appointment. More

by mnsflddk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Southern Kia Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
May 08, 2024

Scheduled a recall service a month in advance. I dropped the car off for the service only to be called a few hours later saying they had to order the parts. She person that scheduled the service k More

by Jssawz
Recommend Dealer
No
Employees Worked With
Tracy Barkus
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Southern Kia Virginia Beach responded

"Jssawz" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 07, 2024

Terrible service Not organized I had too clean my car inside after the service was complete More

by SUE6ROX7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know who did service
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May 08, 2024 -

Southern Kia Virginia Beach responded

"SUE6ROX7" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 07, 2024

Service was fine on my oil change, but did not have the update for My GPS system which sort of bothered me More

by mmassey6912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Southern Kia Virginia Beach responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
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