Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Kia Virginia Beach - Service Center
Virginia Beach, VA
718 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
718 Reviews of Southern Kia Virginia Beach - Service Center
Sort by
August 30, 2025
The staff at Buick GMC Lynnhaven were very helpful and attentive to my vehicles issue and offered the problem to be covered by Buick GMC due to outstanding customer reports of same issue with check-engine attentive to my vehicles issue and offered the problem to be covered by Buick GMC due to outstanding customer reports of same issue with check-engine light related to emissions problem. More
by terrydelgado816
Verified Customer
August 29, 2025
Virtually no communication. Lost my paperwork. Tried to get me to NOT pursue my engine replacement through warranty. Engine was approved and replaced despite their 'advice'. Sol Lost my paperwork. Tried to get me to NOT pursue my engine replacement through warranty. Engine was approved and replaced despite their 'advice'. Solutions offered to me are routinely not helpful. It's clear Southern is just looking out for themselves. More
by pdw818
Employees Worked With
RT Ives
August 28, 2025
Quick and reliable service. Effective communication. Highly recommend to anyone with a KIA within the 757 Effective communication. Highly recommend to anyone with a KIA within the 757 More
by Nana Brobbey
Employees Worked With
August 27, 2025
August 25, 2025
Brought the SUV in for state inspection and waited the expected time based on when I arrived in the queue. Service department did a great job of keeping me updated on when my vehicle would be completed. N expected time based on when I arrived in the queue. Service department did a great job of keeping me updated on when my vehicle would be completed. No issues, but would appreciate a process that adheres to an appointment schedule and work other drop off vehicles as time permits. More
by E2MIKEY
Employees Worked With
August 23, 2025
Very poor communication and service when I left my EV-6 to have LoJack installed and software recall. Also, it should have been revealed to me upon purchase of car that service center had no techs qualifie to have LoJack installed and software recall. Also, it should have been revealed to me upon purchase of car that service center had no techs qualified to work on EV-6 More
by Will
August 22, 2025
They rip people off charge them for eyeglasses gloves they steal from the customers, they xxxx up people’s cars, and they ask them to pay for their xxxxing mistake they steal from the customers, they xxxx up people’s cars, and they ask them to pay for their xxxxing mistake More
by b_cobbin
Employees Worked With
August 21, 2025
. One start because I can’t give it a zero. Problem was not resolved. A soundless video was sent with no explanation and the vehicle was returned to me with no repairs. Prior visits I was told it was the e not resolved. A soundless video was sent with no explanation and the vehicle was returned to me with no repairs. Prior visits I was told it was the exhaust so I had the exhaust replaced and the problem remained. I’ve never been to any business, car dealership or otherwise were the customer service was so terrible, they were either unable or unwilling to communicate in an efficient manner. The mechanics seemed to be guessing at the problem and after close to four months of back and forth the ineptitude of the staff across the board (not including the rental car associate) was unbearable. The customer service never called back or followed up with anything they said they would. I will never bring my vehicle back to Southern Kia Virginia Beach ever again and I would advise against anyone else doing so as well More
by DOREPHILIPM
Employees Worked With
Ashley
