Southern Kia Virginia Beach - Service Center

Addressed the issues but was unable to accomplish all of the concerns I had to no fault of their own. Ashley at the reception desk of service was amazing and went above and beyond to make sure I was ok with the concerns I had to no fault of their own. Ashley at the reception desk of service was amazing and went above and beyond to make sure I was ok with what was and was not done. She is truly an asset to your group. More

The worst experience that I have ever had at any dealership . As a fleet manager I deal with dealers all over the USA . The first location was unable to diagnose or repair after 6 weeks they finally dealership . As a fleet manager I deal with dealers all over the USA . The first location was unable to diagnose or repair after 6 weeks they finally sent it to another location . I was not able to get any updates on the diagnosis or repair in a 6 week timeframe only excuses . And nobody would respond to e-mails voicemails or text More

Very nice , professional Very nice , professional, fast ,I was in and out . ,I was in and out . More

Responsible people and good when it comes to assuming responsibility. Reliable and honest leadership. Trustworthy responsibility. Reliable and honest leadership. Trustworthy More

Helpful and got the job done in a timely manner. Discussed the issues I was having and they were quick to help. Discussed the issues I was having and they were quick to help. More

I came in for an oil change. Everyone was friendly. Only complaint would be that it took too long. I was the only person there and it took over an hour. Everyone was friendly. Only complaint would be that it took too long. I was the only person there and it took over an hour. More

Very helpful explaining exactly what they did & why & told me what I would need to pass inspection next year told me what I would need to pass inspection next year More

Friendly atmosphere. Always telling me how I got a great deal while I’m sure I got an ok deal. Always telling me how I got a great deal while I’m sure I got an ok deal. More

After the service, my knife was stolen, I put it in the armrest the day before, my family and I were going to travel, I'm still upset. armrest the day before, my family and I were going to travel, I'm still upset. More

I was very disappointed with the entire experience. I sat patiently in their waiting room for almost 2 hours. I finally went and asked how much longer it would be. Turned out my car had been ready for I sat patiently in their waiting room for almost 2 hours. I finally went and asked how much longer it would be. Turned out my car had been ready for over an hour but no one bothered to let me know. I saw the name of the person to contact if I had any questions on the paperwork so I immediately called and left a message. I’ve never received a response. However I’m not completely surprised by this as the buying of my car 6 months before was much the same. The kid that sold it to me couldn’t explain any of the features and was going to call me to set up a time to come back so he could show me everything. Still waiting on that call, thankfully not holding my breath. More