Southern Kia Virginia Beach - Service Center

Buying my brand new Kia K4 was the worst mistake I’ve made. Dealing with having my vehicle in their shop now 3 times in 3 weeks with 400 miles on my car is insane to me. They run tests, say they fixed th made. Dealing with having my vehicle in their shop now 3 times in 3 weeks with 400 miles on my car is insane to me. They run tests, say they fixed the fuel system issue, next day check engine light is on again. This last time my light came on and my sunroof wouldnt open. They had my car for 5 days and finally tested it to order a part and now we wait to have that fixed. Communication is terrible. There is zero way to actually call a person at the service department since they have some phone tree that doesn’t go to the office. Do yourself a favor and DONT BUY A KIA! And if you do don’t buy it from Southern More

Service Advisor looks overwhelmed and cannot handle his duties. He has an extreme lack of customer service, is dismissive and does not value the customer. He completely ignored me while busy typing at the duties. He has an extreme lack of customer service, is dismissive and does not value the customer. He completely ignored me while busy typing at the computer. More

Needs Improvement in Communication between departments and clients. An 11am oil change appt. should not take 2.5 hours, then say its my fault I made it near lunch time. and clients. An 11am oil change appt. should not take 2.5 hours, then say its my fault I made it near lunch time. More

I have been with southern for 20 years and have always treated good The young lady at the cash area is really great She cares and that means alot treated good The young lady at the cash area is really great She cares and that means alot More

Professional service completed in a reasonable amount of time. There were refreshments available and restrooms and television. time. There were refreshments available and restrooms and television. More

I'm giving a 2 only because my salesman, Kerrik, was amazing. Other than that there service department is horrible. They have attitudes, loud, rude and talk about other customers in the presence of othe amazing. Other than that there service department is horrible. They have attitudes, loud, rude and talk about other customers in the presence of other customers. Shelby is the loudest of it for sure!! My car under full warranty is clearly having transmission issues (under 8k miles when I brought it in.) they didn't drive it around only put it on a diagnostic and said it can't be duplicates. Well it does it religiously for me. I bought both of my kias from here and so did my daughter, but based on the service quality when you need them. I would never by another one from here. More

Service advisors always call to review with you any issues that were found in the multi point inspection , as well as any suggested manufacturer items that should be performed. issues that were found in the multi point inspection , as well as any suggested manufacturer items that should be performed. More

Always take care of me. Go beyond expectations and always so professional. Will recommend to all my friends. Go beyond expectations and always so professional. Will recommend to all my friends. More