Southern Kia Virginia Beach - Service Center

Great inventory ,t. j.had great delivery ,very clean dealership ,needs more room for parking ,detailing needs improvement j.had great delivery ,very clean dealership ,needs more room for parking ,detailing needs improvement More

Friendly people Quick service time. Parking was not easy to get. Not too busy just not much space Parking was not easy to get. Not too busy just not much space More

The simple/common part needed for my repair was not in stock, and I was told it would be ordered. It has been several weeks and I’ve not heard anything from the dealership and feel forgotten. stock, and I was told it would be ordered. It has been several weeks and I’ve not heard anything from the dealership and feel forgotten. More

Rob baker is wonderful with follow through but prior to him, the follow through is practically non existent; leave messages and no call back. him, the follow through is practically non existent; leave messages and no call back. More

Rob was amazing and very thorough with assisting me with my appointment and setting up new appointments. my appointment and setting up new appointments. More

Had car towed in & took 3 days for them to confirm receipt of car due to confusion with operating 2 dealerships. Service tech took several days to return call & did not address reason for service. Swi receipt of car due to confusion with operating 2 dealerships. Service tech took several days to return call & did not address reason for service. Switched to another service tech who was responsive however despite the 18 point courtesy check they allowed car to leave lot without all wheels being secured, this caused damage to wheel hub & cost me $1k in repairs. They would not reimburse & basically said their 18 point inspection was a visual only. Didn’t care of my dissatisfaction with service & stated I was lucky to get in without appointment as they are blessed with being busy & months of appointments. Would never recommend them to anyone. Car was in the shop for 8 days for valve cover gasket & tune up. They also said in a text that the car drove wonderfully after repairs but receipt said no test drive done. So conflicting reports lends itself to a no trust issue. I own 2 Kia’s so I know what service to expect. They could use lessons from other Kia dealer service departments. More

ALREADY DID. The service was the worst I've ever experienced in my life at a dealership. The service was the worst I've ever experienced in my life at a dealership. More