Southern Mazda Newport News

He managed to fit me in to the busy schedule Especially since my problem needed to be fixed soon since my problem needed to be fixed soon More

Everyone was so friendly and polite as usual. Took my car in as Scheduled and fixed my issue. Took my car in as Scheduled and fixed my issue. More

I cannot say enough great things about my experience with this Mazda service center. From start to finish, my Service Advisor Mark and Master Technician Brian went completely above and beyond anything I expe this Mazda service center. From start to finish, my Service Advisor Mark and Master Technician Brian went completely above and beyond anything I expected. After dealing with ongoing issues following a windshield replacement/rain sensor re-calibration done by an outside company, I brought my vehicle in hoping to finally get some answers. Not only did the technician identify the root of the problem, he also discovered that the outside glass company just flat out did a sloppy, botched, shady job. The mounting surface for the sensor was damaged due to improper installation of the windshield glass by the other company. What truly stood out to me was the level of care and advocacy they showed. They didn’t just explain the issue, they provided detailed video evidence along with thorough written documentation to clearly support their findings. This wasn’t just about fixing my car; they genuinely wanted to help me navigate and resolve the situation with the glass repair company. Their transparency, professionalism, and willingness to go the extra mile made an incredibly stressful situation feel more manageable. As a Registered Nurse I don’t take great service lightly. I know exactly how much effort it takes to show up for people every day. It’s rare to find a service center that treats you with this level of respect, honesty, and dedication. I’m beyond grateful for their help and It’s clear that they truly value their customers and take pride in their work. Southern Mazda should feel incredibly fortunate to have team members like Mark and Brian. Employees like this are an asset to ANY organization, and Southern needs to recognize how valuable they are. It’s employees like them who hands down elevate the entire organization. Their dedication, integrity, and willingness to go above and beyond truly set the standard. That being said, I just want to thank you two again for all that you did for me. <3 Katherine P More

My wife was there not me. She said ayden did a great job helping her and getting her out in a timely manner for her to get our daughter from school She said ayden did a great job helping her and getting her out in a timely manner for her to get our daughter from school More

It was quick and helpful for my oil change. They answered the questions I had. They answered the questions I had. More

Service was great. No complaints. My car was well taken care of. No complaints at all No complaints. My car was well taken care of. No complaints at all More

amazing They put in a good effort, even though I was late for the appointment scheduled due to bad traffic. I got the car just before the dealership closed for the day. for the appointment scheduled due to bad traffic. I got the car just before the dealership closed for the day. More

Thomas and Brain go above and beyond to help make my experience a pleasant one! experience a pleasant one! More

Had an issue with our new to us Mazda CX-90. I was able to call Aiden and get an appointment asap and they had a matching loaner for us waiting. The car was diagnosed, fixed and returned to us v I was able to call Aiden and get an appointment asap and they had a matching loaner for us waiting. The car was diagnosed, fixed and returned to us very quickly. Couldn’t be happier! More