Southern Mazda Newport News

We love the dealership but my husband was there for 6 and 1/2 hours because there were 2 mechanics and quite a few cars! They need not to take as many repairs do people don’t have to wait that long! It’s 1/2 hours because there were 2 mechanics and quite a few cars! They need not to take as many repairs do people don’t have to wait that long! It’s never happened before but they made him feel better by the time he left. More

Second bad experience after years of good service. I dropped off car in morning for servicing ( oil change) before opening. I received a text stating additional work needed to be done. After respondin I dropped off car in morning for servicing ( oil change) before opening. I received a text stating additional work needed to be done. After responding to the text as instructed twice there was no response. I called multiple times and no one answered phone until lunch when answering service was responsible for calls. Was not able to speak to anyone regarding issues with my car. Picked up at end of day and staff was unable to answer questions regarding problems found and I am unsure oil was even changed. I will never return. I used to use dealership for convenience, however, service is unfortunately non- existent. Mazda is a great car manufacturer but I will not use southern Mazda of Newport News again. More

In and out quickly. Belle did a great job for sure! Much appreciate and looking forward to future visits for service. Belle did a great job for sure! Much appreciate and looking forward to future visits for service. More

It was fine. Felt comfortable and will go back. I was pleased but you need to hire more service attendants when customers walk in to the service department. Felt comfortable and will go back. I was pleased but you need to hire more service attendants when customers walk in to the service department. More

The video of inspection was great and unexpected. Great communication and explanation of the work that was done. Great communication and explanation of the work that was done. More

It was very busy but the representative worked in a very professional manner. I was treated with great service. professional manner. I was treated with great service. More

Amazing Service Experience! ! Timely and Efficient.. Definitely would recommend this service department to anyone looking to have their vehicle serviced ! Timely and Efficient.. Definitely would recommend this service department to anyone looking to have their vehicle serviced More

Explained everything, suggested things got me in and out Keep. Me updated on everything that was going g on Keep. Me updated on everything that was going g on More

Great Great service and hospitality. Need to improve the car wash. John needs more training and knowledge about the vehicles. Need to improve the car wash. John needs more training and knowledge about the vehicles. More

Always excellent, great customer service Very polite and knowledgeable.Pleasant visit.. Always The sales personnel at the dealership has always every time been great Wonderful customer service knowledgeable.Pleasant visit.. Always The sales personnel at the dealership has always every time been great Wonderful customer service More