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Southern Mazda Newport News

Newport News, VA

4.5
556 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 556 reviews

August 17, 2025

Great job of resolving my issue. Very helpful and responsive. Liked the video I got of the work performed. More

by CRFLETCH03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 20, 2025 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 16, 2025

You are always welcoming and you keep it simple. Thank you for your honest practice. More

by DCLEM1414
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
I am blanking on the name but it was Service.
Aug 20, 2025 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 16, 2025

Our family has multiple vehicles and we always come to mazda for maintenance and other services. Staff is very courteous and we had been working with Cleon for many years now and we're always happy with w More

by Liliyamellish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
Aug 20, 2025 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 15, 2025

I find the work overpriced, especially when driving off the lot, a dashboard light to come on for the same work they did, or assuming they did, but very well charged. More

by Alexander Haedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Aug 20, 2025 -

Southern Mazda Newport News responded

Thank you for bringing this to our attention, Alexander. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 14, 2025

Received excellent service during my visit to the service center.KUDOS to Ayden for his courtesy and professionalism. More

by brichardsclavel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden
Aug 20, 2025 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 12, 2025

Took 4 hours for an oil change, computer update and inspection in which they still didn’t do the inspection..or reset oil notification More

by pmellis5
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Didn’t get a name in service
Aug 20, 2025 -

Southern Mazda Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 12, 2025

Friendly professional people who went out of there way to make sure I was treated fair and got the car and deal I wanted. More

by ryoun89
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay sales Dept 5 stars
Aug 20, 2025 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 10, 2025

Sales rep was very knowledgeable on the car and worked with my wife and me to come up with the right vehicle for us More

by RBennett6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Booth
Aug 20, 2025 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 09, 2025

Knowledgeable, quick, trusted and friendly service. I always take my Mazda CX-5 ‘home’ for service. More

by Hans
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ayden Stern
August 08, 2025

They were extremely helpful as well as respectful of my preferences I wanted for my car. I also liked the video I was given for my inspection. Makes me feel better as a customer seeing the car being analyz More

by Carson
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Kay Cundiff