Southern Mazda Newport News

Our experience with purchasing a vehicle and the salesman were great. However we have found that when trying to contact departments at the dealership there is often no one available to answer the phone. were great. However we have found that when trying to contact departments at the dealership there is often no one available to answer the phone. More

Very polite. Very informative. Outstanding and professional. Respectfully intelligent and made the experience of choosing the right car very easy Very informative. Outstanding and professional. Respectfully intelligent and made the experience of choosing the right car very easy More

I had a great experience with the service department! Ayden was my service advisor and kept me informed every step of the way, making the process smooth and stress-free. Khalil did an excellent job worki Ayden was my service advisor and kept me informed every step of the way, making the process smooth and stress-free. Khalil did an excellent job working on my vehicle—I can feel the difference, and everything was handled with care. Angelo in the Parts department was also super helpful in making sure I got exactly what I needed. The whole team worked together seamlessly, and I really appreciate the professionalism and customer service. Highly recommend! More

Car came out exactly as it came it, nothing done, poor mechanical service, Ayden cocky mechanical service, Ayden cocky More

I was a little disappointed after sitting for about 2 hours for a oil change to find out the filter wasn't there.knowing I was coming I would have thought that would have been taken care of before I got hours for a oil change to find out the filter wasn't there.knowing I was coming I would have thought that would have been taken care of before I got there. Finally one of the service guys Brain said he notice I had been there for awhile had any body told me what the problem was .I stated no. He then told me it's because the filter wasn't in.I was not often a car wash or some gas or something. Was not pleased. More

Great service. The wait time was accurate. The technician was friendly and courteous. I found a great little spot to do my work while I waited. The wait time was accurate. The technician was friendly and courteous. I found a great little spot to do my work while I waited. More

This was my first time having my new vehicle serviced, and I was completed much faster than I expected, which was a great surprise. The employee who greeted me was very friendly and courteous. The video o and I was completed much faster than I expected, which was a great surprise. The employee who greeted me was very friendly and courteous. The video of the inspection was an added bonus. More

The waiting time was too long. I had an appointment at 3:15 pm and i was there at 2:45 pm. My car was ready at 5:15 pm I had an appointment at 3:15 pm and i was there at 2:45 pm. My car was ready at 5:15 pm More

The Service Center Staff promptly greeted me upon arrival verified services oil change/tire rotations: Staff also provided info requested for Key FOB replacement. (Easy Care) Provided updated statuses on CX verified services oil change/tire rotations: Staff also provided info requested for Key FOB replacement. (Easy Care) Provided updated statuses on CX-5. Services completed in a professional and timely manner. More

Takes forever to get someone on the phone and know one calls to give a update calls to give a update More