Southern Mazda Newport News

Went to the Dealership this morning to have my oil changed. Was the first one there (0730) and had an appointment. Took almost two hours. Service special called for a car wash, vacuum and was windo changed. Was the first one there (0730) and had an appointment. Took almost two hours. Service special called for a car wash, vacuum and was windows inside and out. Absolute waste of time service rep could have cared less and was in no hurry. Asked for a reminder decal that they normally put on the windshield and they were out, asked why car was not cleaned as promised and got attitude. Was not an issue on price of service, although higher than most in the area I like having a dealership take care of the car. WILL NOT TAKE MY CAR BACK TO HYMANs if this is the attention to detail on service. Makes you wander what other short cuts they are taking. More

Five stars all the way! We recently leased a CX5 from the Hyman Brothers Mazda dealership in Newport News, and I must say that this was the best experience I have ever had when in the market for a vehicl the Hyman Brothers Mazda dealership in Newport News, and I must say that this was the best experience I have ever had when in the market for a vehicle. We had the priviledge of working with, as I like to call them, "the dream team": Huddy, Jessica and Josh. We were treated with the utmost courtesy and respect, as they went above and beyond, providing stellar customer service when tasked to locate a vehicle, matching my requested specifications in color, interior and add-ons. Every visit to the dealership had us greeted kindly by all employees, and practically treated like family. We have also received follow up phone calls and emails, which have been greatly appreciated. Getting a new vehicle is always an exciting experience, but working with great people makes it even better! SB & LB More

I went to Hyman Bros Mazda test drive and potentially purchase a used Lexus car off their lot and was pretty pleased with the car. I noticed the curbed and scratched wheels on the car and asked if he cou purchase a used Lexus car off their lot and was pretty pleased with the car. I noticed the curbed and scratched wheels on the car and asked if he could negotiate the price a little to compensate for the damages and he outright said NO. Option B was presented and the manager said that he would have a rim repair specialist come by tomorrow morning and refurbish the wheels if I was serious about the purchase. I firmly shook his hand and agreed to come by after lunch and fill out the paper work and purchase the car. I kept my end of deal and came with a check ready for purchase and to no surprise the wheels have not been repaired and Huddy (the manager) gives me reassurance that the repairs will be made later that day. Having a verbal agreement, I went ahead and signed all the necessary paperwork and agreed to leave the Lexus there until the repairs were made. I had travel plans out of state for next for a few days and Huddy offered to pick me up from the airport when I returned with a courtesy car and bring me back to the dealership where my Lexus would be washed, filled up on gas and wheels repaired. When I arrived back in town and contacted the dealer for a ride at the airport, they told me someone was on their way and will be there shortly, over 2 hours later an employee comes to pick me up and drive me to the dealership. I walk over to my Lexus and the wheels have not been repaired, the car was not washed and the fuel level is lower than when I left town! To make matters worse, employees were taking my Lexus on joy rides while I was out of town and put a good 90 miles on the odometer, UNBELIEVABLE. This is when I knew that Huddy and Hyman Brothers Mazda were the people that give car salesman a very bad reputation. I would steer clear from dishonest, integrity lacking salesman like Huddy and technicians that work for Hyman Brothers Mazda. I am firm believer that a man is only as good as his word and Hyman Bros does not see eye to eye on that concept. PLEASE SPEND YOU HARD EARNED INCOME ELSEWHERE, EVERYONE READING THIS DESERVES BETTER TREATMENT AND BETTER DEALS THAN WHAT HYMAN BROS HAS TO OFFER. More

The guys at Hyman Bros. Mazda were very honest and friendly highly recommended. Thanks for going the extra mile Cam! friendly highly recommended. Thanks for going the extra mile Cam! More

Very pleased with the price and people that I had the pleasure to work with on getting the car I wanted :-) they went above and beyond what they are required to do. Thank you so much! pleasure to work with on getting the car I wanted :-) they went above and beyond what they are required to do. Thank you so much! More

i had done a lot of research on the mazda 3,and d.l. & huddy knew exactly what i wanted,and got it for me,as it wasn't on their lot.also,i was given top dollar for my trade.this was a great experience,a & huddy knew exactly what i wanted,and got it for me,as it wasn't on their lot.also,i was given top dollar for my trade.this was a great experience,and will visit again. More

All the employees at Hyman Mazada were very friendly, helpful and cooperative. Ron, my salesperson went the extra mile to have my car delivered to the local BMW dealership for a prepurchase inspection. helpful and cooperative. Ron, my salesperson went the extra mile to have my car delivered to the local BMW dealership for a prepurchase inspection. The whole transaction was equitable and nonstressful. Ron and the sales manager followed me home (30+ miles) to deliver the car. All in all it was a pleasureable experience. I would definately recommend Hyman Brothers to my friends. More

I recently purchased a 2006 Lexus IS350 from Hyman Bros Mazda and I could not be happier. Cam Suber and Huddy Skiba made me feel very comfortable and there was absolutely no pressure to buy whatsoever. The Mazda and I could not be happier. Cam Suber and Huddy Skiba made me feel very comfortable and there was absolutely no pressure to buy whatsoever. They were very accomdating as I was out of town on business and the communication with them about the purchase was very good. I would definitely recommend this dealership to anyone who is looking to buy a vehicle whether new or used. Thank You, Doug Mintz More

I bought a Mazdaspeed 3 from this dealer. I visited ample of dealers within the Newport News and Hampton area, but none of them were as cordial, honest and knowledgable as the folks at Mazda Hyman Bros. Th of dealers within the Newport News and Hampton area, but none of them were as cordial, honest and knowledgable as the folks at Mazda Hyman Bros. The sales manager sat down with me in person until my needs were met (trade-in, price of new car, title, taxes etc). For instance, I put myself on a strict budget and didn't want to finance past a specific amount, he sat down with me for a couple of hours and crunched the numbers to my satisfaction. He communicated with me throughout the whole buying period and kept me up to date on all details. Overall their customer service has been fabulous from the beginning to the end, even after I committed myself to buy a car with them. At no time did I feel pressured and/or pushed. Their whole interaction and assistance was genuine. I can truly say, their service was customer oriented!! I would go back to Mazda Hyman Bros any day to buy a car again. More