Southern Mazda Newport News - Service Center

Not honest. I came in for a tire repair and rotation. Fixed my tire but did not rotate the tires and charged me for a service that was never rendered. I came in for a tire repair and rotation. Fixed my tire but did not rotate the tires and charged me for a service that was never rendered. More

I did ask them to put a bolt for something under the front of my car. The guy said they had the part but didn’t do it so it’s very frustrating because I asked for it to be done and they just didn’t do i front of my car. The guy said they had the part but didn’t do it so it’s very frustrating because I asked for it to be done and they just didn’t do it. More

Cleo the advisor said I needed a a whole new engine because my car was overheating and it was causes from a blown head gasket. I told them a had an extended warranty but he said it will be May before t because my car was overheating and it was causes from a blown head gasket. I told them a had an extended warranty but he said it will be May before they can fix it due to so many engine replacements they have lined up. I told them that I was willing to wait because I only wanted Mazda to touch my vehicle, he said that he doesn’t want to deal with my extended warranty company and I should take my car to another dealership. I then took my car to another repair shop, where the diagnostic was a bad water pump which cause coolant to leak into the oil. They said this was a major issue with Mazda CX 9 and should have been a recall issued or class action lawsuit. My warranty company paid for my new water pump and my car is working and on the road again. I trusted Mazda so much before but now I have lost all faith in Mazda service and Mazda cars period, so disappointed. I got my family to buy Mazda but now I’m telling them to trade in for another brand. More

Best dealer. Great people . Very friendly and customer service is top tier. Laura is amazing and the auto techs are great as well Great people . Very friendly and customer service is top tier. Laura is amazing and the auto techs are great as well More

N/A I have Nothing to say. It was our first oil change on the new car. It was our first oil change on the new car. More

The people that work there are great, but I’ve left a message for the manager of. I want to say the repair center the service center twice and he has never called me back. message for the manager of. I want to say the repair center the service center twice and he has never called me back. More

Very pleasant friendly customer service and technician crew. Always awesome service. Never any bad service crew. Always awesome service. Never any bad service More

The service manager was pleasant and explained the issue so I authorized the repair. Unfortunately, this did not fix the issue the car was brought in for. I need to reach back out to them for a resolution so I authorized the repair. Unfortunately, this did not fix the issue the car was brought in for. I need to reach back out to them for a resolution. More

Brake issue was quickly diagnosed and resolved with limited cost. Unfortunately, the location of washer fluid sensor required the front bumper removal to be replaced. This is a car design (mazda 3) f limited cost. Unfortunately, the location of washer fluid sensor required the front bumper removal to be replaced. This is a car design (mazda 3) failure, not a dealer service one. More

Lauren was very patient and helpful in helping us pick out a car that met our needs. out a car that met our needs. More