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Southern Mazda Newport News - Service Center

Newport News, VA

4.6
268 Reviews

268 Reviews of Southern Mazda Newport News - Service Center

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December 30, 2024

I did ask them to put a bolt for something under the front of my car. The guy said they had the part but didn’t do it so it’s very frustrating because I asked for it to be done and they just didn’t do i More

by Sarah Packer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anton Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2024

Cleo the advisor said I needed a a whole new engine because my car was overheating and it was causes from a blown head gasket. I told them a had an extended warranty but he said it will be May before t More

by LEONARD.HOPKINS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clown service dept
December 28, 2024

Best dealer. Great people . Very friendly and customer service is top tier. Laura is amazing and the auto techs are great as well More

by CASTANONJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farless
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2024

N/A I have Nothing to say. It was our first oil change on the new car. More

by smhamlet56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
December 25, 2024

The people that work there are great, but I’ve left a message for the manager of. I want to say the repair center the service center twice and he has never called me back. More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
December 22, 2024

Very pleasant friendly customer service and technician crew. Always awesome service. Never any bad service More

by cherylkillion9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
December 22, 2024

The service manager was pleasant and explained the issue so I authorized the repair. Unfortunately, this did not fix the issue the car was brought in for. I need to reach back out to them for a resolution More

by Dichiaram
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cleon
December 22, 2024

Brake issue was quickly diagnosed and resolved with limited cost. Unfortunately, the location of washer fluid sensor required the front bumper removal to be replaced. This is a car design (mazda 3) f More

by ROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, Aiden Stern.
December 19, 2024

Lauren was very patient and helpful in helping us pick out a car that met our needs. More

by brianalfredchester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farless
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

The service at this dealership is exceptional. This service center I can say always gives me the best service and Mr. Skinner can’t be topped. Thank you. More

by IVELISSE Santos-Jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Skinner
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