Kaylyn Brakefield
Kaylyn Brakefield at Southern Mazda Newport News

Kaylyn Brakefield

Finance & BDC

Southern Mazda Newport News

12602 Jefferson Ave
Newport News, VA 23602

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4.5
47 Reviews
4.5

47 Reviews

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47 Reviews of Kaylyn Brakefield

June 07, 2026

Dealership Rating
Employee Rating

Maria and GM Byron were simply amazing! They helped me see the value and what I was getting. It was important to them that I was happy and got what I needed. You can tell they really care More

by BLESSNENA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Byron Reese , Chandler , Megan

Jun 10, 2026

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 07, 2026

Dealership Rating
Employee Rating

Wonderful service where the professional staff makes you feel like family and make sure that you ride out in a SAFE AND RELIABLE CAR with no hidden maintenance issues More

by AYOOCREE27
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Byron Reese

Jun 10, 2026

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 07, 2026

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One of the best dealerships I have ever worked with by far. Attention to detail and totally professional. More

by jimbob128
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 10, 2026

Southern Mazda Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 01, 2026

Dealership Rating
Employee Rating

BELL WAA VWRY PROMPTS AND KNOWLEDGEABLE SHEBDID ALLNSHE COULD TO GET ME ON THE ROAD WUTH AS SMOOTH TRANSITION AS POSSIBLE. More

by dezzy83
Recommend Dealer
Yes

Other Employees Tagged: Cierra Roye, Byron Reese

Apr 10, 2026

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 06, 2026

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Employee Rating

The car cx-30 is fantastic & so far the service dept is also.Thank you ! More

by sarifaswitzer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Byron Reese

Mar 11, 2026

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 26, 2026

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Employee Rating

Sales department people are friendly and knowledgeable. Service department was organized and performed timely service. More

by GTODDKAYLOR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farless

November 30, 2025

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The people at dealership are knowledgeable patient and make you feel you matter. Service was tops. More

by SMITHJOYCELYNA
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Recommend Dealer
Yes

October 30, 2025

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Great service, people treat you very kindly. Great customer service, they treat you like family. More

by mariyanelis
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lauren Farless

October 21, 2025

Dealership Rating
Employee Rating

They helped me get the car I want. Even looked at other dealerships to make sure I got it More

by VICTORIATBRANDON
Service Price Transparency
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Recommend Dealer
Yes

October 19, 2025

Dealership Rating
Employee Rating

The time spent at the service center was much longer than I anticipated. They also do not respond to text messages to the number they text you from telling you you can message about your vehicle. More

by colleen.tozier
Service Price Transparency
Workmanship
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Recommend Dealer
No
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