Southern Nissan Chesapeake

Good experience but wasn't happy about learning of the credit card surcharge until checkout. Don't have time for anymore credit card surcharge until checkout. Don't have time for anymore More

I have had so many problems with the Nissan of Chesapeake. They charged my contract for the LoJack, and its not working. I have went on the weekend and I was told that it will work in 48 hours. T Chesapeake. They charged my contract for the LoJack, and its not working. I have went on the weekend and I was told that it will work in 48 hours. Then I was told it will take 60 days. 60 days has passed. They put a new Lojack in my car, and it's still not working. I was charged for this feature in my contract. I was told that Nissan of Chesapeake, David or Jay would follow up with me. I have constantly called and no one is responding. I even reached out to a manager Gino, and no one is communicating about this manner. I truly regret dealing with this dealership. I purchased a jeep from them in December, and it had a busted hose, and bad sensors. I had it for one week and it was in the shop for over a week. After constantly having problems they allowed me to trade it for this 2022 Rogue. The keys needed batteries, it had a knick in the windshield and the car died on me and they had to tow it and they had to replace the battery. I truly hate that I purchased anything from this place. This is the worst experience I have ever encountered in over 18 years. They are not communicating and they are ignoring my calls. I'm utterly frustrated with Nissan of Chesapeake. More

I have never had a bad experience with this dealership. The prices for their services are reasonable. The prices for their services are reasonable. More

I brought my vehicle in on time waited for 1 hour it was done. Mechanic did a great job fixing the recall online told me there was a recall that could make the airbag light go out but at the dealership I wa done. Mechanic did a great job fixing the recall online told me there was a recall that could make the airbag light go out but at the dealership I was told there wasn't. that was a bummer but they did do a recall that they found to re program the o2 sensor More

Southern Nissan is first class second to none the best of the best especially the service department Katie and Joe Hoffman the mechanics I couldn’t be happier that’s why I spent $65,000 last year to buy and the best especially the service department Katie and Joe Hoffman the mechanics I couldn’t be happier that’s why I spent $65,000 last year to buy and Nissan pathfinder platinum which I love More

The service takes a long time. If you are given an apptmnt why do they make you wait so long? If you are given an apptmnt why do they make you wait so long? More

Went in for a scheduled recall. Roland did not know why I was there due to the website not transferring everything. It would be nice if the website itself told you that the dealersh Roland did not know why I was there due to the website not transferring everything. It would be nice if the website itself told you that the dealership needs to possible order parts prior to you coming in. More

Done quickly. Kept me informed about everything they were doing. Work was done as promised. Kept me informed about everything they were doing. Work was done as promised. More

Wasn’t there too long, employee was friendly, and I like the video of the inspection the video of the inspection More

They suck and put a pregnant woman in danger. Came in to get my spare put on because my lock key went missing, everything was going well. Checked out and got on the road to go to my tire shop (5 Came in to get my spare put on because my lock key went missing, everything was going well. Checked out and got on the road to go to my tire shop (5miles up the street) the tire sounded crazy and was rattling irregularly. Turns out they hadn't torqued the nuts so they were coming off while I drove, and damaged a stud. This is completely unacceptable and very dangerous. Then they have been very hard to get a hold of to let them know the issue. I will not be going back there for service or purchase. More