Southern Palms Mazda

Morgan is an exceptional salesman with extensive knowledge and a very warm and welcoming attitude. It's a pleasure to work with such an exceptional individual and I look forward to purchasing yet a knowledge and a very warm and welcoming attitude. It's a pleasure to work with such an exceptional individual and I look forward to purchasing yet another vehicle from him as well. I recommend him highly to any consumer. Thanks Morgan for making the process quick and easy More

I want to share my recent experience with Southern Palms Mazda as a cautionary tale for anyone considering doing business with the dealership. I recently decided to explore options for exiting my wife’s Mazda as a cautionary tale for anyone considering doing business with the dealership. I recently decided to explore options for exiting my wife’s 2024 Mazda CX-5 lease early. The vehicle is only two years old, has very low mileage, has always been garage-kept, and is in excellent condition with no scratches or dents—in other words, what the car business would call “front-line ready.” After doing my homework and obtaining several offers, I contacted Southern Palms Mazda, believing that, as a Mazda dealership, they might place a premium on acquiring one of their own vehicles. Over the course of the previous week, my wife and I had received multiple calls from the dealership as part of what appeared to be an “equity mining” campaign designed to move existing customers into new vehicles. I called to inquire for their quote. I spoke with Gabriella Castilla and explained my situation. She enthusiastically responded, “Come in—we need your car.” After hearing the details, she specifically offered me $27,000 for the vehicle, saying that if the car was as described, we had a deal. Before agreeing to come in, I made it very clear that I did not want to waste my time playing games. The same evening, I visited the dealership, where Robert Nelson, the Customer Experience Manager, was expecting me. I handed over the keys for an inspection and waited for the appraisal results. Robert returned and informed me that the dealership would only offer $26,500. I immediately explained that this was not the offer Gabriella had made and reiterated that the vehicle was exactly as represented. I asked to speak with the used car manager to understand why the offer had changed by $500. Unfortunately, the manager, Fabio, declined to meet with me directly. Robert—who handled the situation professionally and was not responsible for the original commitment—called Gabriella on her cell phone, as she had already left for the day. Gabriella’s response was disappointing. She stated that if the used car manager had lowered the offer, there was nothing she could do. In my view, she either misrepresented the dealership’s intentions or made promises she did not have the authority to keep. This was my third Mazda lease and, regrettably, it will be my last. I understand that vehicle values can change after an in-person inspection, but when a customer is assured of a specific number based on a detailed description of a vehicle, that commitment should be honored—or at the very least, explained by management face-to-face. The issue here is not the $500 difference. It is the principle. Customers deserve honesty, transparency, and respect for their time. I intend to share my experience with the dealership group Automotive Management Services Inc.and Mazda corporate, as I believe consumers should be aware of how this situation was handled. Buyer beware before doing business with Southern Palms Mazda. More

I just want to start in saying that I will not change dealerships in buying cars. Southern Palms Mazda has made me feel very special every time I have gone there. "Claudio Toruno" my salesman is an absol dealerships in buying cars. Southern Palms Mazda has made me feel very special every time I have gone there. "Claudio Toruno" my salesman is an absolute jewel, caring, honest individual that I have ever met in a Dealership!!. He goes over and above to make sure you walk out with a brand new car. His efforts, his honesty makes him the man that he is. They are all very very friendly. they make you feel very special. From the salesman "Claudio Toruno" which I recommend very highly to go see him!! You will not be disappointed, And to the Finance Manager "Eli Diaz" who was very professional and very nice in making sure I walked out with a car. There is not enough words to describe how this Dealership is. Come and see for yourselves!!! you will not regret it!!!! I will keep coming to them for my car needs or purchases!! THANK YOU SOUTHERN PALMS MAZDA!!!!! More

Cesar hizo un trabajo increíble ayudándonos durante todo el proceso de compra. Nos mostró varias opciones de carros, explicó todo claramente e hizo que los números fueran fáciles de entender sin ninguna pre el proceso de compra. Nos mostró varias opciones de carros, explicó todo claramente e hizo que los números fueran fáciles de entender sin ninguna presión. Muy profesional, paciente y conocedor. ¡Recomendamos mucho pedir a Cesar si buscan una experiencia fácil y sin estrés! More

Amazing experience! Cesar is the best thank you so much i did not expect to buy a car today but ended up making it happen! Make sure to visit southern Palms for all your Cesar is the best thank you so much i did not expect to buy a car today but ended up making it happen! Make sure to visit southern Palms for all your vehicles needs More

I went to Southern Palms Mazda with little hope of getting a vehicle because I only had a fair credit rating, and no downtime payment. I did have a loan from another bank for $6,500 and a 2009 Nissan getting a vehicle because I only had a fair credit rating, and no downtime payment. I did have a loan from another bank for $6,500 and a 2009 Nissan Altima, valued at most for $1,500. In short, I was searching for a Unicorn. I then met Mr. ROBERT NELSON, their salesman with over 25 years of experience selling cars. From the beginning, I knew he was sincere; when we were discussing the vehicle I was interested in acquiring, my AI was on,listening, and confirmed that ROBERT was correct and honest about everything he stated. He presented a 2021 Hyundai Tucson SE in mint condition with low mileage. I must add that their Finance Officer, Eli, who has an MBA in Finance, found ways to bring down the numbers to make the deal affordable for me; I'm on a fixed social security income. He added some extra perks to make it even more affordable. I didn't need the loan from the other bank since Eli gave me a better rate. One last note, their Insurance Broker, Javier found me a quote better than my carrier of 12 years. Their manager is one of the best who approved it all. Together, they're a great team that made my day! I give them 5 stars. Thank you all at Southern Mazda. You're the best! 🏆 Edwin Rivera More

Alberto was amazing and made purchasing a vehicle a great experience. I highly recommend him as a sales associate and recommend him 1000% . Ask for Alberto and you won't regret it!! experience. I highly recommend him as a sales associate and recommend him 1000% . Ask for Alberto and you won't regret it!! More

Eddie and Chris were wonderful to work with. I bought a Mazda CX-5 and for the most part everything was done electronically. Then I drove to their dealership traded in my existing car and drove I bought a Mazda CX-5 and for the most part everything was done electronically. Then I drove to their dealership traded in my existing car and drove home with my new SUV. More