David Saenz was amazing to work with. I’ve purchased a lot of cars over the years and this was by far the easiest and most enjoyable experience I’ve had. To be honest, I was a little bit leery of going to a smaller dealership that I’ve never heard of before. I’ve purchased cars from larger dealerships, typically selling one make of car. Most of those experiences were bad with pressure to upgrade our car with unnecessary options that didn’t fit our needs or budget.
THIS WAS A COMPLETELY DIFFERENT EXPERIENCE! Maybe because Southern Star Automotive isn’t a big chain, it felt like a relational experience without the gimmicky tactics or surprise fees and upcharges. David’s low-key way of letting me look at and drive the car made me feel free to take my time. Honestly, the car sold itself—it’s a beautiful, near-flawless Subaru Outback with a clean title history and the price was incredible. I didn’t have to wheel and deal on price because it was well below what other dealers with a similar year/make/model/milage were asking. My out the door price was clearly laid out before I even came in for a test drive. There were no surprises when it came time to sign.
I had the car inspected before purchasing and the independent mechanic said that they found nothing to prohibit me from buying the car and overall was in great shape. But David still arranged for me to come back the next day and have a few small things done (it is a used car, so I wasn’t expecting it to be like new). The day after I bought the car, I came back and they took care of those minor things and detailed it so it was looking like new. They could have easily said ‘it’s your car now’ because those minor fixes weren't in writing, but they stood by their word.
I’m beyond happy with my experience and my new car. I highly recommend Southern Star Automotive and David Saenz. I’ll definitely consider buying from them the next time we need a car!