Southern States Subaru

Excellent Lester was very helpful and knowledgeable, he made sure I was aware of everything about the car. As well as Working with numbers that were right for Lester was very helpful and knowledgeable, he made sure I was aware of everything about the car. As well as Working with numbers that were right for me. More

EXCELLENT experience with the dealership I have nothing but praise for my experiences with Southern States Subaru of Raleigh. I would especially like to single out Lester Li . He is a accomp I have nothing but praise for my experiences with Southern States Subaru of Raleigh. I would especially like to single out Lester Li . He is a accomplished professional. He is knowledgeable, fair, and knows how to be attentive and helpful without being pushy. I love the car he sold my Wife and I and will almost certainly buy my next one from Mr. Li. Great service this is my second car from this dealership. More

Bait and switch I have documentation, from the dealer, for everything I am about to write. One of the sales people and I came to a deal on a new vehicle that included I have documentation, from the dealer, for everything I am about to write. One of the sales people and I came to a deal on a new vehicle that included my trade in. 30 seconds before I was set to pay a deposit securing the deal, the price magically went up by $3,000. Not $32, not $132, but $3,000. I spoke to the GM and he wouldn't even look into it. He ultimately had his lawyer contact me. That is not an argument I'm going to win despite my overwhelming evidence of a deal. Stay away. There are plenty of places you can buy a car from. You don't need this type of a headache. More

Excellent customer service/experience! My wife and I were impressed with the entire customer experience at Southern States. Dealer offered a very competitive and fair offer on a 2018 Subar My wife and I were impressed with the entire customer experience at Southern States. Dealer offered a very competitive and fair offer on a 2018 Subaru Forester, without the usual games or gimmicks! Cameron spent almost 1 hour with my son in explaining the operation of electronics and safety systems. Staff was always there to open doors for us and to offer water, snacks etc. We were even taken on a tour of the service department. Sean, Manager, gave his contact information and encouraged us to call with any questions. We offer the highest recommendation to this dealership! More

Great people to work with! Straight talk, no fuzzy math, respectful and a promise made is a promise kept! Our 2018 Legacy is our 4th buy from Southern States Subaru. 2006 Legac Straight talk, no fuzzy math, respectful and a promise made is a promise kept! Our 2018 Legacy is our 4th buy from Southern States Subaru. 2006 Legacy, Impreza for daughter, 2015 Legacy and now our 2018. There's a reason we keep coming back....They're the best! Will definitely continue to recommend dealership to family and friends. Great job Gene, Dana, Sean and Pat. Others should take lessons from you all. More

Good buying experience Purchased a new Outback a week ago. Matt (sales person ) and finance manager Pat provided excellent service, The price was exceptional. No hagglin Purchased a new Outback a week ago. Matt (sales person ) and finance manager Pat provided excellent service, The price was exceptional. No haggling just rock bottom price. It was quick and easy. Regards Thomas More

They don't want to sell cars. Came in tonight oct 14th around 5:30pm looking to buy a new WRX STI (not a cheap car) was met buy a car sales man (heavy set guy with a bad tattoo on Came in tonight oct 14th around 5:30pm looking to buy a new WRX STI (not a cheap car) was met buy a car sales man (heavy set guy with a bad tattoo on his left arm) while looking at one. Right off the bat he was rude. We said we were looking for a WR blue one, right off the bat he laughed and said good luck in a demeaning tone (we ignored it) after that we asked to test drive one before we got down to the nitty and gritty with the sale. He immediately said NO "NO ONE IS ALLOWED TO TEST DRIVE A STI" which was fine, so we asked to drive the lower model WRX he said sure AFTER we run your credit. We were appalled by his attitude and left asap. Went over to Johnson Subaru in Cary, not only did Joe over there let us drive a STI, they had a WR blue one on the way being delivered in NOV so we bought through them. Stay AWAY from Southern State they are a bunch of idiots. More

Almost bought from them They seems very good and professional. Test drove a 2015 Outback. But they really didnt bend on MSRP plus a little too low for my trade. They were "lo They seems very good and professional. Test drove a 2015 Outback. But they really didnt bend on MSRP plus a little too low for my trade. They were "low pressure". Didnt try to talk me into anything. I would buy from them in the future if circumstances were right. I ended up buying a 2016 Outback with a very good discount from CrossCreek. Donnie Jackson was an excellent salesman to work with though. More

Great experience. I highly recommend Pete. He worked hard to get us what we needed in a very tight turnaround so we could take our new Outback on our first cross country family road trip! to get us what we needed in a very tight turnaround so we could take our new Outback on our first cross country family road trip! More

A year ago I had Southern States Imports service department look at my 99 Passat because the AC was blowing warm. They called me within a few hours and told me the orifice tube was clogged and they department look at my 99 Passat because the AC was blowing warm. They called me within a few hours and told me the orifice tube was clogged and they would clean it out and recharge the system for $225. The mechanic also got on the phone with me and explained this (I had told them I was a mechanic myself in my earlier days) and he also said that if the AC stops working again they'd need to replace the orifice tube - which made sense. They cleaned it out and got me on my way for the quoted price - all is good so far. A year later (the next summer) the AC stopped working again. Pretty sure I knew what was going on I called them and brought it back in for service explaining the previous year's repair in detail. They called me back a few hours after I dropped it off and said it was ready. When I asked what the total was I almost fell off my chair - nearly $500 this time! I said nothing over the phone but instead went directly to the service managers office when I went to pick up the car. I explained to him that the AC was repaired last year in which the EXACT same procedure was performed, except this time they replace the orifice tube instead of blowing it out with air. The part cost $50 so I would expect the bill to be $275 or thereabouts. I also brought last years bill with me as proof which he carefully reviewed. He then said he would go talk with the mechanic and see what's up. He came back 20 min later and said he wasn't sure why the bill was so different, but by this point I was pretty sure I did: in my 20 minutes alone in his office I had plenty of time to read the large whiteboard hung in plain site on his wall. On it, there was a list of each service writers names along with the number of repair orders they closed and the average service hours billed per repair order. In big letters below this list it read: "Target work order hours: 2.5" - not coincidentally the exact amount of labor hours applied to my bill (last year's bill was just 1 hour). To make a long story short, he dropped my bill to $275. I think he was a good guy but didn't realize that his program was providing an incentive for either the service writers or the mechanics to pad their work orders in order to hit some profitability goals. I've heard of other such programs at other dealerships - so I know it isn't just Southern States. More