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Southern States Subaru
Raleigh, NC
121 Reviews
Come visit us at Southern States Subaru your local Raleigh Subaru dealer. Our staff is ready to help you purchase or lease your next vehicle. When you visit our car dealership in the Raleigh area expect the superior customer service that you deserve. With years of experience and training the Southern States team will get you into the Subaru vehicle that is right for you. Southern States Automotive has been in business since 1986. The Southern States team is committed to excellence and making your car-buying experiences a positive one!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 121 reviews
July 25, 2007
We went the Southern States Buick Mazda Pre-Owned in Raleigh, NC (on Wake Forest Rd.) Friday June 29, 2007. We were in house to look at/purchase the 2007 Mazda CX-7. My husband and I had done our resear Raleigh, NC (on Wake Forest Rd.) Friday June 29, 2007. We were in house to look at/purchase the 2007 Mazda CX-7. My husband and I had done our research, knew what we wanted, everything. We test drove the car, and everything appeared to be great. Well once we started talking numbers, the salesman gave us an outrageous monthly payment. Now coming from someone who had purchased a brand new Mazda 3 less then a year back, I knew where my payments should be at, including the interest rate (roughly). No one could give us an answer as to where they were producing this ungastly number. I said to the sales rep, "can't you drop some on the price to work with our monthly payment?" and he replied with a shocking, "well I could have him take MAYBE $1,000 off, but that will only drop the monthly payment by $20 per month...". I said "well that is something!!!!" Amongst us, during our conversation, the dealership had closed with us in there. TV off, people gone, and lights out before we were even finished talking. As they rush us out the door and assure us they will call us the following day with an explanation of the monthly payment and interest rate. Needless to say, there was no phone call! We went to another dealership, which offered wonderful service, however the same vehicle was much more expensive (HOWEVER, they managed to give us a monthly payment about $80 less per month on a vehicle priced $10,000 higher...Hmmmmm?!)Well, the rep from SSBM called us and wanted to ignore our original conversation and try and push us into another vehicle, as a lease! When purchasing a vehicle, don't YOU want to be the one to pick it out?? We drove down to Raleigh, and warned them we were on our way and to get that financial stuff straight. Long Long story, made shorter....they worked out our monthly payments down to where we wanted it...nearly $200 less per month than originally quoted! HMMMM, how does that happen? A new rep was helping us, which was very nice, and was unfortunately helping us after all the trouble (or so I thought). We agreed on the price, shook hands, called and had the insurance transferred and waited for the paperwork to be drawn up to sign. So excited and exhausted that it took this much, we waited to get out of the dealership and drive off in our car! :) NOT SO MUCH...the rep then came out and told us that their financial rep FORGOT to put our trade in that number so they would have to increase the monthly payment by $60 per month. I was furious at this point, because it always seems to be something with this unorganized establishment. I told them it was not our problem, they need to go back and crunch their numbers to make it right. They basically gave me 2 options, one being "you don't have to purchase the car." FURIOUS!!! The new sales rep was very patient and understanding of my rage. The sales manager NEVER came out to apologize for the error or experience either Friday night or that day! After standing our ground and firm to our belief in business ethic, we did walk away with a good deal. It was an incredibly exhausting experience. They didn't seem to care at all! They said that their customer service lady would be contacting us, and she took her sweet time. You don't get responses via email. The ONLY ONLY ONLY reason we continued to deal with Southern States Pre-Owned was because they had the car we wanted, at an excellant price. The service was AWFUL!(**with the exception of our 2nd rep..Mike M. he was friendly and patient, but by the time we got him, it was too late) More
by tabitha1114
