Southern States Subaru

Incredible We were looking for our fourth Subaru in 8 years, having bought 3 from the same dealership. We felt we owed it to ourselves to shop some to be sure o We were looking for our fourth Subaru in 8 years, having bought 3 from the same dealership. We felt we owed it to ourselves to shop some to be sure our loyalty to our long-term dealership was paying off. After a few visits and many emails, things were wonky with our legacy dealer. We send emails and Made appointments with another local dealership that didn’t go well (seemed to be too busy to keep the appointment), and finally went to Southern States unannounced at random. We were greeted by Lester Li, and things moved quickly from explaining what we wanted and expected to a deal that met our needs. One month of visits and emails, haggling with a dealership that sold us 3 cars; roughly an hour with no appointment and Southern States sold us our 4th Subaru. That speaks volumes. Low pressure, no BS situation, and Lester follows up and communicates without fault. Exceptional delivery experience, and everything just felt “right” here. If yo want a Subaru, go see Lester. This dealership understands customer service and doesn’t base their attitude on volume. More

Excellent Lester was very helpful and knowledgeable, he made sure I was aware of everything about the car. As well as Working with numbers that were right for Lester was very helpful and knowledgeable, he made sure I was aware of everything about the car. As well as Working with numbers that were right for me. More

EXCELLENT experience with the dealership I have nothing but praise for my experiences with Southern States Subaru of Raleigh. I would especially like to single out Lester Li . He is a accomp I have nothing but praise for my experiences with Southern States Subaru of Raleigh. I would especially like to single out Lester Li . He is a accomplished professional. He is knowledgeable, fair, and knows how to be attentive and helpful without being pushy. I love the car he sold my Wife and I and will almost certainly buy my next one from Mr. Li. Great service this is my second car from this dealership. More

Bait and switch I have documentation, from the dealer, for everything I am about to write. One of the sales people and I came to a deal on a new vehicle that included I have documentation, from the dealer, for everything I am about to write. One of the sales people and I came to a deal on a new vehicle that included my trade in. 30 seconds before I was set to pay a deposit securing the deal, the price magically went up by $3,000. Not $32, not $132, but $3,000. I spoke to the GM and he wouldn't even look into it. He ultimately had his lawyer contact me. That is not an argument I'm going to win despite my overwhelming evidence of a deal. Stay away. There are plenty of places you can buy a car from. You don't need this type of a headache. More

Excellent customer service/experience! My wife and I were impressed with the entire customer experience at Southern States. Dealer offered a very competitive and fair offer on a 2018 Subar My wife and I were impressed with the entire customer experience at Southern States. Dealer offered a very competitive and fair offer on a 2018 Subaru Forester, without the usual games or gimmicks! Cameron spent almost 1 hour with my son in explaining the operation of electronics and safety systems. Staff was always there to open doors for us and to offer water, snacks etc. We were even taken on a tour of the service department. Sean, Manager, gave his contact information and encouraged us to call with any questions. We offer the highest recommendation to this dealership! More

Great people to work with! Straight talk, no fuzzy math, respectful and a promise made is a promise kept! Our 2018 Legacy is our 4th buy from Southern States Subaru. 2006 Legac Straight talk, no fuzzy math, respectful and a promise made is a promise kept! Our 2018 Legacy is our 4th buy from Southern States Subaru. 2006 Legacy, Impreza for daughter, 2015 Legacy and now our 2018. There's a reason we keep coming back....They're the best! Will definitely continue to recommend dealership to family and friends. Great job Gene, Dana, Sean and Pat. Others should take lessons from you all. More

Good buying experience Purchased a new Outback a week ago. Matt (sales person ) and finance manager Pat provided excellent service, The price was exceptional. No hagglin Purchased a new Outback a week ago. Matt (sales person ) and finance manager Pat provided excellent service, The price was exceptional. No haggling just rock bottom price. It was quick and easy. Regards Thomas More

They don't want to sell cars. Came in tonight oct 14th around 5:30pm looking to buy a new WRX STI (not a cheap car) was met buy a car sales man (heavy set guy with a bad tattoo on Came in tonight oct 14th around 5:30pm looking to buy a new WRX STI (not a cheap car) was met buy a car sales man (heavy set guy with a bad tattoo on his left arm) while looking at one. Right off the bat he was rude. We said we were looking for a WR blue one, right off the bat he laughed and said good luck in a demeaning tone (we ignored it) after that we asked to test drive one before we got down to the nitty and gritty with the sale. He immediately said NO "NO ONE IS ALLOWED TO TEST DRIVE A STI" which was fine, so we asked to drive the lower model WRX he said sure AFTER we run your credit. We were appalled by his attitude and left asap. Went over to Johnson Subaru in Cary, not only did Joe over there let us drive a STI, they had a WR blue one on the way being delivered in NOV so we bought through them. Stay AWAY from Southern State they are a bunch of idiots. More

Almost bought from them They seems very good and professional. Test drove a 2015 Outback. But they really didnt bend on MSRP plus a little too low for my trade. They were "lo They seems very good and professional. Test drove a 2015 Outback. But they really didnt bend on MSRP plus a little too low for my trade. They were "low pressure". Didnt try to talk me into anything. I would buy from them in the future if circumstances were right. I ended up buying a 2016 Outback with a very good discount from CrossCreek. Donnie Jackson was an excellent salesman to work with though. More

Great experience. I highly recommend Pete. He worked hard to get us what we needed in a very tight turnaround so we could take our new Outback on our first cross country family road trip! to get us what we needed in a very tight turnaround so we could take our new Outback on our first cross country family road trip! More