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Southern Team Nissan of New River Valley - Service Center

Christiansburg, VA

4.7
776 Reviews

776 Reviews of Southern Team Nissan of New River Valley - Service Center

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July 29, 2025

They took care of the backup camera problem on my Rogue on schedule as promised. It apparently was under a service bulletin or recall as I understand. I appreciate that they took care of the problem withou More

by CWBISHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

I always get great service at this dealership. It was one of the reasons I chose to buy a Nissan. My only complaint is trying to get someone to answer the phone to make appointments or check on th More

by mightyusc88@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

Friendly and caring. Efficient, informative and fast working, On time as promised . Personal touch with each customer. More

by janetrtrail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

Came in for a few different things. They couldn’t find the leak in my tires. Not sure if they even looked. At the end asked them if they looked and said well maybe you should just repla More

by Joejoejoejoe9236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who
Jul 23, 2025 -

Southern Team Nissan of New River Valley responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 19, 2025

Love the entire company - Technicians and all staff are wonderful. Hate the automated scheduling process - could use some help! More

by CKIPPS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Southern Team Nissan of New River Valley responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 17, 2025

Great customer service. Easy to make appointments, great reminders and great service. Quick and friendly. More

by hleast
Recommend Dealer
Yes
Employees Worked With
Mike Handy, Mike Handy
Jul 23, 2025 -

Southern Team Nissan of New River Valley responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 17, 2025

Great service. Use drop off. Nice on weekends and after hours. Kept informed on status of repairs. More

by hleast
Recommend Dealer
Yes
Employees Worked With
Casey
Jul 23, 2025 -

Southern Team Nissan of New River Valley responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 17, 2025

Great customer service. Easy to make appointments, great reminders and great service. Quick and friendly. More

by hleast
Recommend Dealer
Yes
Employees Worked With
Mike Handy, Mike Handy
Jul 23, 2025 -

Southern Team Nissan of New River Valley responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 15, 2025

The dealer ship is close to where I live. I look forward into taking my vehicles there for service. When arriving there I was greeted with and friendly atmosphere and tge customer service was More

by Alfredday53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Southern Team Nissan of New River Valley responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 15, 2025

Love this dealership! ! They are so helpful with every step to buying a new car. More

by Hannad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Clary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Southern Team Nissan of New River Valley responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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