Casey Jones
Casey Jones at Southern Team Nissan of New River Valley

Casey Jones

Service Advisor

Southern Team Nissan of New River Valley

2130 N Franklin St
Christiansburg, VA 24073

Contact Me
4.6
138 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

33 yrs, 9 mos

Specialties & Trainings

Graduate of Nashville Auto Diesel College, Prior ASE certified, Prior State Inspector

4.6

138 Reviews

Write a Review

138 Reviews of Casey Jones

May 19, 2026

Dealership Rating
Employee Rating

Great dealership! A A A A A A A A A A A A A+ More

by GOORDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Hedge, Brandon Brusseau, Andrew Tawney , Jon Carroll

May 27, 2026

Southern Team Nissan of New River Valley responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 18, 2026

Dealership Rating
Employee Rating

The work was done appropriately and in a timely manner. They also provided a video of the vehicle inspection process, which was nice. More

by J67BISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Hedge, Brandon Brusseau

May 27, 2026

Southern Team Nissan of New River Valley responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 17, 2026

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Employee Rating

The technician did not reset the electronic oil change reminder on my Honda CRV. Minor. More

by rweaver1552
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2026

Southern Team Nissan of New River Valley responded

Thank you for taking the time to provide us with this feedback.

May 16, 2026

Dealership Rating
Employee Rating

Always helpful. Since I'm retired & female, they they don't seem to mind when I ask questions about the car, the repairs & the cost. More

by Passion8hoo
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2026

Southern Team Nissan of New River Valley responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 13, 2026

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Employee Rating

The new text process is terrible. I had to call Casey to figure it out. He was rude when describing the Nissan recommended services. Very condescending. More

by jordmeghenzmy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Casey Jones

May 13, 2026

Southern Team Nissan of New River Valley responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 11, 2026

Dealership Rating
Employee Rating

They were very helpful from when I had the vehicle towed there to when I picked it up. The service center keep me updated and provide a quick estimate and pictures and videos. I thought it service would tak More

by brendanobrien097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Southern Team Nissan of New River Valley responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 09, 2026

Dealership Rating
Employee Rating

Always a pleasure to deal with. Casey was so helpful, and I was kept informed throughout. Thanks si much! More

by EEEELAINE88
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 13, 2026

Southern Team Nissan of New River Valley responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 09, 2026

Dealership Rating
Employee Rating

They do a great job. They notice we needed inspection and took care of it eithout having to double fouble back to get it done. More

by Pamelamoore2
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Service Communication
Recommend Dealer
Yes
May 13, 2026

Southern Team Nissan of New River Valley responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 08, 2026

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Employee Rating

I am always impressed by Casey's knowledge of my car. And the care he shows me with all my concerns & guestions. More

by Passion8hoo
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 13, 2026

Southern Team Nissan of New River Valley responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 04, 2026

Dealership Rating
Employee Rating

My Service Rep was great. Casey was a lot more confident than the first time that I dealt with him. Casey was a lot more at ease and was very professional. Casey has really g More

by KEVINC328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Hedge, Jim Nardo

May 08, 2026

Southern Team Nissan of New River Valley responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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