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Southern Team Nissan of New River Valley - Service Center

Christiansburg, VA

4.7
746 Reviews

746 Reviews of Southern Team Nissan of New River Valley - Service Center

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October 19, 2024

Clear, reasonable service pricing is great; but trustworthy, communicative people are even better!! This place has both and treats my family great. More

by scottsvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 18, 2024

All my cars have been from your dealership. From the altima and beyound....best of everything More

by altima3584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 17, 2024

I needed a state inspection. They provided the service the next day. My husband had to wait 3 weeks with another dealership. More

by ROBBIE.JONES03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Handy
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 17, 2024

I have always been treated with respect and been taken care of. I feel lucky to have such good service More

by CHERISYP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Handy
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 17, 2024

Very professional and courteous and knowledgeable. They are very accommodating when it comes to appo More

by DFDUNCAN82
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 16, 2024

Everyone was an absolute pleasure to work with and extremely helpful buying my first car! More

by demoryj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Nardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fox, Misha Andrews, Andrew Baratta
October 16, 2024

Great service and friendly staff. Only complaint is a wait time of an hour and 20 minutes More

by HALSTEAD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

Everyone is friendly and knowledgeable. This trip they evaluated my vehicle and referred me to a transmission shop. No charge. More

by MSURBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 16, 2024

The representative at the desk was very friendly and kept me informed. Only negative was that I didn’t receive the form that the technician is to fill out giving a score on each part such as brakes, tires, e More

by LHOGGE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Handy
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

Thank you for taking the time to provide us with this feedback.

October 16, 2024

Preston and Lindsey listened to my concerns about my vehicle. They answered directly and did not talk in circles as many car shops do. They are honest about my vehicle's needed repairs. I feel comfortab More

by amc24136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey - the mechanic
Oct 23, 2024 -

Southern Team Nissan of New River Valley responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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