Jim Nardo

From my experience if you are gonna buy a car from them I’d buy new, not the buy here pay here type used vehicles they offer. We purchased one of the Ride Today Cars, appeared to be in very good conditi I’d buy new, not the buy here pay here type used vehicles they offer. We purchased one of the Ride Today Cars, appeared to be in very good condition. Noticed some bumps and things to be expected, no big deal. We thought the car drove out very well for its age. Noticed a noise/vibration while making a right turn heading home that evening. Went back to the dealership the following Monday to just see if they would put it on a lift to see if there was anything noticeable. The sales manager told us that it was probably the rear differential and that it shouldn’t cause us any problems for awhile. We were told by the sales manager that it was sold as is. Basically, they do some minor refreshing and get it to pass Virginia inspection. He told us that we had bought a cheap car after only a day before he told us we are getting a lot of car for the money. The fact they went straight to it’s probably the rear differential makes me think they already knew it was an issue before we bought it. Pretty shady in my opinion. More

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My Service Rep was great. Casey was a lot more confident than the first time that I dealt with him. Casey was a lot more at ease and was very professional. Casey has really g Casey was a lot more confident than the first time that I dealt with him. Casey was a lot more at ease and was very professional. Casey has really grown confident and comfortable as a Service Rep. Big Shout Out to Casey. More

by KEVINC328 Verified Customer Verified Customer

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My wife &I received very good customer service. Hugh & James were very friendly and knowledgeable. Hugh & James were very friendly and knowledgeable. More

by MECBLANK Verified Customer Verified Customer

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Excellent experience with Southern Team Nissian NRV. I will definitely buy from them again. I called and said I’d be on the at to check out the car that we bought and Kevin, our salesperson, had it read I will definitely buy from them again. I called and said I’d be on the at to check out the car that we bought and Kevin, our salesperson, had it ready and waiting for a test drive. I usually dread visiting a car dealership, but these guys are good. More

by Kennethakers Verified Customer Verified Customer

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Bailey, Jared & James made this purchase as smooth & enjoyable as possible. Efficient & fair. Thank you. enjoyable as possible. Efficient & fair. Thank you. More

by DRAKE7HOKIE Verified Customer Verified Customer

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They always give me great service! And usually fast so I can wait for my car. Trust them on estimates if needed. Appreciate their care of my car. And usually fast so I can wait for my car. Trust them on estimates if needed. Appreciate their care of my car. More

by Barbstraub Verified Customer Verified Customer

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The one star is only because the car itself is nice and I do like it. Be on full alert in your dealings here though. Dot EVERY I and cross EVERY T with this place. I had a written OTD deal that was also agre do like it. Be on full alert in your dealings here though. Dot EVERY I and cross EVERY T with this place. I had a written OTD deal that was also agreed to in documented texts and when I went to sign and close it, it was $368 higher. I had to beg to get $165 of that off and agree to pay the added $203 over the previously agreed OTD just as a good faith gesture to close the deal. I drove a longs ways to make the deal and they took advantage of that. Additionally, during the test drive I specifically asked about a second key and the salesman replied, “We don’t keep them together; the second key is separated so they aren’t both lost at the same time.”. I said, “Oh, makes sense.”. That would imply that there was a second key. Only after I signed to close the deal and on my way out was I then told, “oh I’m sorry, looks like the auction only gave us one key, I can connect you with my key guy.” I questioned it given I had previously asked about the second key to be told by the salesman that he’d “lean on his management” to fix the problem because he did remember me specifically asking about it. Only, he did nothing and when I later escalated to management, he lied and said he told me before the sale about only being one key. I get why. He messed up and would have had to cover it, so lying was easier and cheaper for him. I’ll add that the one key also had a dead battery which was also supposed to be fixed and was not. All of this was recorded in texts and screenshots (that I won’t initially attach to my feedback out of what little respect I have for the personal names on the documents). Not good enough. You might want to consider wearing a wire to record all your conversations or taking a lawyer in this place with you? Good luck! I do want to say, the one and only gentleman in the finance department seems like a good person trying to do a mountain of work with inadequate resources. I feel bad he has to spring these bad deals on people all day. Anyway, I’ll live and life will go one for me. If you’re on a tight budget though, I’d avoid this place. Also know you will have NO recourse with management if something goes wrong. If you’re ok with all that, buy away. More

by BRH Verified Customer Verified Customer

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We had an excellent experience from start to finish! They took great care of us and made us feel like valued customers. Thank you! They took great care of us and made us feel like valued customers. Thank you! More

by simonsma931 Verified Customer Verified Customer

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Very prompt responding, easy to work with and good follow up process and willingness to help with any questions. up process and willingness to help with any questions. More

by BISHOPW Verified Customer Verified Customer

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Your Service Advisor Jon Carroll was top notch. Very respectful. Very knowledgeable and kept me informed of all maintenance being performed Very respectful. Very knowledgeable and kept me informed of all maintenance being performed More

by rhalsey70 Verified Customer Verified Customer

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