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Southern Team Nissan of New River Valley - Service Center

Christiansburg, VA

4.7
867 Reviews
Call Service Center (540) 382-2903

867 Reviews of Southern Team Nissan of New River Valley - Service Center

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August 25, 2025

I really appreciate Kevin Thompson for all the help that I received. He was very trusting and opened on all the question and reservations I had. 5+ More

by ginnypoff
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston Hedge
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Aug 28, 2025 -

Southern Team Nissan of New River Valley responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 24, 2025

Knowledgeable, kept me apprised of process and issues that would need attention soon. Professional and patient with my questions More

by weesha1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall, sorry!
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Aug 28, 2025 -

Southern Team Nissan of New River Valley responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 23, 2025

This dealership has always provided excellent service to me every since I purchased a Nissan Altima in 2012. Preston Hedge has never failed to be kind, competent, and accommodating. More

by kdunlap3
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Southern Team Nissan of New River Valley responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 23, 2025

Disorganized, poor follow-up, untrained, AI was a disaster, staff does not follow instructions, poor communication More

by E.KEITH.KING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Southern Team Nissan of New River Valley responded

Keith. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 23, 2025

They got my tire replaced in a day! Very helpful team and definitely recommend them More

by JENNIFER5468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department-John
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Aug 28, 2025 -

Southern Team Nissan of New River Valley responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 22, 2025

She is simply amazing, always trying to help and every time I had called her for trying to get in, she had been able to find a space. . More

by JARROYO.MFCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 22, 2025

My technician was very friendly and knowledgeable and kept me informed of progress and necessary repairs needed. More

by SCOOK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
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August 22, 2025

She worked me in at my convenience. She has great customer service. Thank you so much More

by PFRANK24060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Hedge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Southern Team Nissan of New River Valley responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 22, 2025

Oil was overfilled by 1 qt and warning sensor came on while I was driving home. More

by jslade521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
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Aug 28, 2025 -

Southern Team Nissan of New River Valley responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 21, 2025

Waited two hours to have complete a state inspection and oil change. Charged for towels and the state inspection 25 and oil change 77 when did the prices go up so much. Charged for service too More

by RX9W223Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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