Southern Team Nissan of New River Valley - Service Center

Customer Service is bad now. Can't get anyone on the phone or return your call. I was told they can't diagnose a problem, unless the car acts up it with them. Was told they may r Can't get anyone on the phone or return your call. I was told they can't diagnose a problem, unless the car acts up it with them. Was told they may run a pressure test, but as far as I know nothing was done. Glad you didn't charge me, since you did nothing. More

Yeah my name is Frankie redpath and I just wanted to say y'all got excellent service and y'all got excellent sales people thanks to Casey this makes the fourth new vehicle I bought from you guys in the past y'all got excellent service and y'all got excellent sales people thanks to Casey this makes the fourth new vehicle I bought from you guys in the past 18 years More

They were very fast, friendly, and had great service. I would definitely come back. I was recommended this place by my parents and I would recommend it to everyone! I would definitely come back. I was recommended this place by my parents and I would recommend it to everyone! More

The service at Southern Team Nissan has always been Great! My family and I have been using them for over 20 years! Great! My family and I have been using them for over 20 years! More

Fast and friendly. I cam to Nissan because I was disappointed with treatment from another dealership and I was very pleased. I cam to Nissan because I was disappointed with treatment from another dealership and I was very pleased. More

Helped with Appt setting. The service dept was timely starting and completing work. They communicate well. And they’re always friendly and helpful. The service dept was timely starting and completing work. They communicate well. And they’re always friendly and helpful. More

They have always been very efficient, and honest. I have purchased three vehicles from them and have all my service done there. And have always been great to work with. I have purchased three vehicles from them and have all my service done there. And have always been great to work with. More

I brought my truck in for a DEF issue. I was quoted $1700 to fix the problem. I bought the certified part for $200 at Orielly auto and replaced it in the parking lot in 10 mins. I’d lik I was quoted $1700 to fix the problem. I bought the certified part for $200 at Orielly auto and replaced it in the parking lot in 10 mins. I’d like to see a breakdown of the $1700 quote, but wasn’t given one. More

This was my first time at this Nissan dealership in Christiansburg, and it was a disappointing experience. I came in for an oil change and inspection, expecting them to follow proper Nissan standar Christiansburg, and it was a disappointing experience. I came in for an oil change and inspection, expecting them to follow proper Nissan standards. Instead, they put conventional oil in my car without consulting me, even though my 2013 Rogue has been using synthetic. When I questioned it, the service rep, Mike Handy, falsely claimed that my car ‘requires’ conventional oil for model “13” and the high mileage. He then blamed me for not specifying the oil type upfront—something they, as the experts, should verify. -specially if it’s my first time there. When I asked if he was going to help me, he got a supervisor, and they finally took my car back in to fix their mistake. They would not print me a receipt they added synthetic oil. And the manager repeated that conventional oil is Nissan standard for high mileage. Dishonest and unprofessional service—I shouldn’t have to fact-check a dealership on basic maintenance. Note: Kayla answered all my questions and helped me schedule my appointment. More

Very good to deal with. This was a business purchase and they were able to have all the paperwork done very quickly. This was a business purchase and they were able to have all the paperwork done very quickly. More