Back

Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,475 Reviews

1,475 Reviews of Southern Volkswagen Greenbrier - Service Center

Sort by
April 25, 2019

Replace Tires Wes was amazing!!!! I went in there to replace all 4 of my tires. I’m 6 months pregnant and he made the experience smooth and easy for me. I really ca More

by NSAINTVIL84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
Apr 26, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for this great review! We're excited to hear that Wes took care of you! He is a great asset and we appreciate all he does. Best regards, Farley Perkins, Vice President, 757-424-4689

April 23, 2019

I brought my car in to have the airbag checked/reset I brought my car in to have the drivers side airbag light checked/reset. I also had the oil changed. I was advised to have the 100k mile check up but More

by BROWNBEAR1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion, Vicky Andries
Apr 26, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for your review. We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best regards, Farley Perkins, Vice President, 757-424-4689

April 23, 2019

Great service! Service and inspection was done on time. Mr Champion kept me up-to-date and also gave me a referral to the Collision Department. No problems! More

by LORDOTIS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Apr 23, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for your review! We really appreciate your business and are so happy that Tim could provide great service to you and your vehicle. We look forward to serving you again! Best regards, Farley Perkins Vice President 757-424-4689

April 22, 2019

Fast and quality work This dealership goes above and beyond for their customers. Tim was so fast and friendly. He kept me up to date on progress and explained everything in More

by BREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 23, 2019 -

Southern Volkswagen Greenbrier responded

Hello Bren! It is great to hear about your recent service experience. I will certainly pass on your feedback to Tim as he will be happy to hear it! We look forward to working with you again in the future! Best regards, Farley Perkins Vice President 757-424-4689

April 21, 2019

Great service Tim in the service department is always very professional when dealing with me. What he says he does! He surprised me by getting me out well before p More

by SIRU.BARBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Apr 23, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for writing about your visit with us! I am happy to hear that Tim was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Farley Perkins Vice President 757-424-4689

April 21, 2019

Great service Tim in the service departmen @ greenbrier Southern Volkswagen did A wonderful job great , excellent customer service and my car was done in More

by YLKERSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim in the service department , Sherard Bethea
Apr 23, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Tim was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, Farley Perkins Vice President 757-424-4689

April 20, 2019

Poor Customer Service Overcharge and misdiagnose the issue. They are your best friend when you spend money, but they will not call you once your service is complete. You ha More

by RONELLSESSOMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wesley
April 19, 2019

Requested review I have been taking my EOS to Southern VW Greenbrier for service since 2010, and I have never had a problem with the repairs. The induction staff are k More

by JIMLINS52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew in the service department
Apr 23, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with knowledgeable and friendly service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next car. Best regards, Farley Perkins Vice President 757-424-4689

April 18, 2019

Service I did not have an appointment; however, my service adivsor, Mr. Andrew assisted me and ensured my vehicle was properly serviced. Mr. Andrew is very p More

by AELLIS0030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Andrew
Apr 19, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for your kind words! We appreciate Andrew as well and we are thrilled that he has taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best regards, Farley Perkins, Vice President, 757-424-4689

April 18, 2019

Why we have stayed with southern Volkswagen I recently was involved in an accident and reached out to southern collision to make sure they could work with southern Volkswagen because my oil chan More

by PUGLISIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 19, 2019 -

Southern Volkswagen Greenbrier responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to Andrew and Tom as they will be happy to hear it! We look forward to working with you again in the future! Best regards, Farley Perkins, Vice President, 757-424-4689

...
101
...