Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,475 Reviews of Southern Volkswagen Greenbrier - Service Center
Replace Tires Wes was amazing!!!! I went in there to replace all 4 of my tires. I’m 6 months pregnant and he made the experience smooth and easy for me. I really ca Wes was amazing!!!! I went in there to replace all 4 of my tires. I’m 6 months pregnant and he made the experience smooth and easy for me. I really can appreciated that. wouldn’t go anywhere else. More
I brought my car in to have the airbag checked/reset I brought my car in to have the drivers side airbag light checked/reset. I also had the oil changed. I was advised to have the 100k mile check up but I brought my car in to have the drivers side airbag light checked/reset. I also had the oil changed. I was advised to have the 100k mile check up but due to limited funds I did not have that done at this time. More
Great service! Service and inspection was done on time. Mr Champion kept me up-to-date and also gave me a referral to the Collision Department. No problems! Service and inspection was done on time. Mr Champion kept me up-to-date and also gave me a referral to the Collision Department. No problems! More
Fast and quality work This dealership goes above and beyond for their customers. Tim was so fast and friendly. He kept me up to date on progress and explained everything in This dealership goes above and beyond for their customers. Tim was so fast and friendly. He kept me up to date on progress and explained everything in detail. More
Great service Tim in the service department is always very professional when dealing with me. What he says he does! He surprised me by getting me out well before p Tim in the service department is always very professional when dealing with me. What he says he does! He surprised me by getting me out well before promised time. More
Great service Tim in the service departmen @ greenbrier Southern Volkswagen did A wonderful job great , excellent customer service and my car was done in Tim in the service departmen @ greenbrier Southern Volkswagen did A wonderful job great , excellent customer service and my car was done in a timely matter More
Poor Customer Service Overcharge and misdiagnose the issue. They are your best friend when you spend money, but they will not call you once your service is complete. You ha Overcharge and misdiagnose the issue. They are your best friend when you spend money, but they will not call you once your service is complete. You have to call them. Then once you get there to pickup your vehicle you have to literally wait an additional 20-30 mins. I stopped going a year ago and recently started going back. Now I see why I stopped. More
Requested review I have been taking my EOS to Southern VW Greenbrier for service since 2010, and I have never had a problem with the repairs. The induction staff are k I have been taking my EOS to Southern VW Greenbrier for service since 2010, and I have never had a problem with the repairs. The induction staff are knowledgeable and friendly, and they seem to be able to turn the sting of the repair cost into a good thing. More
Service I did not have an appointment; however, my service adivsor, Mr. Andrew assisted me and ensured my vehicle was properly serviced. Mr. Andrew is very p I did not have an appointment; however, my service adivsor, Mr. Andrew assisted me and ensured my vehicle was properly serviced. Mr. Andrew is very professional and personable. He always explains in complete detail what is being done to my vehicle.I really, really appreciate Mr. Andrew taking me in without an appointment. More
Why we have stayed with southern Volkswagen I recently was involved in an accident and reached out to southern collision to make sure they could work with southern Volkswagen because my oil chan I recently was involved in an accident and reached out to southern collision to make sure they could work with southern Volkswagen because my oil change and warrantee work was also due. Amazing team work before I dropped my car off to collision and during when Andrew worked with Tom to ensure a smooth transition of service and even brought a boot issue to my attention that Andrew helped resolved. We are 5 autos with southern Volkswagen now and I see no reason to ever change. Thank you to a great organization of professionals! More