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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,476 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,476 Reviews of Southern Volkswagen Greenbrier - Service Center
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April 25, 2019
Oil Change Superior in customer service and providing a maintenance breakdown sheet of the services that was performed on my vehicle. Also I am grateful to have Superior in customer service and providing a maintenance breakdown sheet of the services that was performed on my vehicle. Also I am grateful to have a customer service associate explain the maintenance breakdown sheet. VW is number one in my book More
by KEMCCOY88
Verified CustomerEmployees Worked With
Wesley Tolson
April 25, 2019
Replace Tires Wes was amazing!!!! I went in there to replace all 4 of my tires. I’m 6 months pregnant and he made the experience smooth and easy for me. I really ca Wes was amazing!!!! I went in there to replace all 4 of my tires. I’m 6 months pregnant and he made the experience smooth and easy for me. I really can appreciated that. wouldn’t go anywhere else. More
by NSAINTVIL84
Employees Worked With
Wes
April 23, 2019
I brought my car in to have the airbag checked/reset I brought my car in to have the drivers side airbag light checked/reset. I also had the oil changed. I was advised to have the 100k mile check up but I brought my car in to have the drivers side airbag light checked/reset. I also had the oil changed. I was advised to have the 100k mile check up but due to limited funds I did not have that done at this time. More
by BROWNBEAR1129
Employees Worked With
Tim Champion, Vicky Andries
April 23, 2019
Great service! Service and inspection was done on time. Mr Champion kept me up-to-date and also gave me a referral to the Collision Department. No problems! Service and inspection was done on time. Mr Champion kept me up-to-date and also gave me a referral to the Collision Department. No problems! More
by LORDOTIS2
Employees Worked With
Tim Champion
April 22, 2019
Fast and quality work This dealership goes above and beyond for their customers. Tim was so fast and friendly. He kept me up to date on progress and explained everything in This dealership goes above and beyond for their customers. Tim was so fast and friendly. He kept me up to date on progress and explained everything in detail. More
by BREN
Employees Worked With
Tim
April 21, 2019
Great service Tim in the service departmen @ greenbrier Southern Volkswagen did A wonderful job great , excellent customer service and my car was done in Tim in the service departmen @ greenbrier Southern Volkswagen did A wonderful job great , excellent customer service and my car was done in a timely matter More
by YLKERSEY
Employees Worked With
Tim in the service department , Sherard Bethea
April 21, 2019
Great service Tim in the service department is always very professional when dealing with me. What he says he does! He surprised me by getting me out well before p Tim in the service department is always very professional when dealing with me. What he says he does! He surprised me by getting me out well before promised time. More
by SIRU.BARBER
Employees Worked With
Tim Champion
April 20, 2019
Poor Customer Service Overcharge and misdiagnose the issue. They are your best friend when you spend money, but they will not call you once your service is complete. You ha Overcharge and misdiagnose the issue. They are your best friend when you spend money, but they will not call you once your service is complete. You have to call them. Then once you get there to pickup your vehicle you have to literally wait an additional 20-30 mins. I stopped going a year ago and recently started going back. Now I see why I stopped. More
by RONELLSESSOMS
Employees Worked With
Wesley
April 19, 2019
Requested review I have been taking my EOS to Southern VW Greenbrier for service since 2010, and I have never had a problem with the repairs. The induction staff are k I have been taking my EOS to Southern VW Greenbrier for service since 2010, and I have never had a problem with the repairs. The induction staff are knowledgeable and friendly, and they seem to be able to turn the sting of the repair cost into a good thing. More
by JIMLINS52
Employees Worked With
Andrew in the service department
April 18, 2019
Service I did not have an appointment; however, my service adivsor, Mr. Andrew assisted me and ensured my vehicle was properly serviced. Mr. Andrew is very p I did not have an appointment; however, my service adivsor, Mr. Andrew assisted me and ensured my vehicle was properly serviced. Mr. Andrew is very professional and personable. He always explains in complete detail what is being done to my vehicle.I really, really appreciate Mr. Andrew taking me in without an appointment. More
by AELLIS0030
Employees Worked With
Mr. Andrew
