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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,475 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,475 Reviews of Southern Volkswagen Greenbrier - Service Center
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April 16, 2019
Great customer service and work completed in a timely manner. I would recommend to other potential customers. Thank you for the follow up as well. and work completed in a timely manner. I would recommend to other potential customers. Thank you for the follow up as well. More
by TEMIKA.COHEN
Verified CustomerEmployees Worked With
Not sure forget the name but he was nice!
April 16, 2019
Awesome customer service Great service in a timely manor! They were fast and friendly and did exactly what I needed. I’m a very happy customer and will recommend Southern VW t Great service in a timely manor! They were fast and friendly and did exactly what I needed. I’m a very happy customer and will recommend Southern VW to others. More
by EMMOORE1985
Employees Worked With
Andrew, Brett, Farley Perkins, Jeff Owens, Jason F
April 16, 2019
A good job. Southern was efficient, friendly, and helpful. We appreciated the promptness and thoroughness of the service we received. We would definitely come bac Southern was efficient, friendly, and helpful. We appreciated the promptness and thoroughness of the service we received. We would definitely come back as needs arise. More
by RSCHWARZWALD
Employees Worked With
Wesley
April 15, 2019
Pleasant experience Friendly place. Have always gotten my car in for service on days that were convenient to me. Keep up the good work. Thank you much Friendly place. Have always gotten my car in for service on days that were convenient to me. Keep up the good work. Thank you much More
by GRAMSMABLE
Employees Worked With
Tim
April 14, 2019
recall good job... good job good job... good jobgood job... good jobgood job... good jobgood job... good jobgood job... good jobgood job... good jobgood job. good job... good job good job... good jobgood job... good jobgood job... good jobgood job... good jobgood job... good jobgood job... good jobgood job... good job More
by CJOSE-2
Employees Worked With
Tim Champion
April 14, 2019
Terrible customer service I dropped my vehicle off on a Monday night so that it could be one of the first seen by the service department on the next morning. After going until I dropped my vehicle off on a Monday night so that it could be one of the first seen by the service department on the next morning. After going until mid-day and not hearing from my service advisor, I tried to contact him, but was unable to, so I was forced to leave him a voicemail. My voicemail went unreturned, and I made multiple attempts to reach him over the next few hours to get an update on my car, but was unsuccessful as it went to his voicemail each time I called. About an hour before the service department closed I was forced to ask the receptionist who answered the phone to find someone who could give me an update on my vehicle since nobody was returning my calls. She tracked down my service advisor who then told me my vehicle hadn't been looked at yet. I found this to be unacceptable since I dropped it off the night before and was told it would be one of the first to be seen. What I find even more unacceptable is the lack of communication from my service advisor. As I see it, the purpose of a service advisor is to advise me...that is difficult to do when my calls go unanswered, unreturned, and a receptionist has to physically track him down to take my call. Back to my vehicle not being seen...because it had not been worked on, I had no transportation to or from work for the next two days until I could pick it up once the work was finally completed the next day. Therefore, I was forced to use an Uber taxi service. What this boils down to is my service advisor not returning my calls or keeping me updated on my car ending up costing me money out of my pocket to get to and from work. Not once was a loaner vehicle or other option offered to me. I apologize for the length of this review, but I wanted to make sure that the proper people knew why I will no loner be using this dealership for service of any kind. Not even the free services that I receive as a result of purchasing the car at the dealership, such as oil changes and state inspection. I would gladly spend the money elsewhere, so that I can feel like my time and patronage are appreciated. Thank you... More
by JERRYG
Employees Worked With
Tim, service advisor
April 13, 2019
Service Appointment Excellence in reception, intake listening,communication during diagnosis & work time. Andrew Smithson is a valuable asset to Greenbrier Southern Volk Excellence in reception, intake listening,communication during diagnosis & work time. Andrew Smithson is a valuable asset to Greenbrier Southern Volkswagen. Did not know mechanic(s) names. More
by Silver Beetle 1949
Employees Worked With
Smithson, Andrew
April 11, 2019
Oil change and state inspection Service Advisor Andrew provided great customer service!! He is always courteous, and very professional. Technicians provided quick and great service Service Advisor Andrew provided great customer service!! He is always courteous, and very professional. Technicians provided quick and great service. I would recommend for service at this dealership. More
by DMIKE0552
Employees Worked With
Service Advisor Andrew
April 11, 2019
Customer Service/Service Department I know when I bring my Volkswagen to Southern Volkswagen Greenbrier, that I know that Andrew Smithson, is going to take excellent care of my car, An I know when I bring my Volkswagen to Southern Volkswagen Greenbrier, that I know that Andrew Smithson, is going to take excellent care of my car, Andrew keeps me informed on the status of my car he explains everything to me that is being done. If I have questions after I leave, I can call him. He is efficient, professional, and friendly. More
by TEENY49
Employees Worked With
Andrew Smithson 5 Stars, Reinard Taylor
April 11, 2019
Delightful Southern is always great to work with. They are efficient and the facility is a comfortable place to wait. It was everything I needed in a service ce Southern is always great to work with. They are efficient and the facility is a comfortable place to wait. It was everything I needed in a service center. More
by CHARLES.ABADAM
Employees Worked With
Tim Champion
