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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,478 Reviews

1,478 Reviews of Southern Volkswagen Greenbrier - Service Center

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April 08, 2019

Outstanding Customer Service - Souther Volkswagen Greenbrier Andrew was my attending agent. Brought in my car for state inspection at at around 0900 and was called back around noon telling me that it is ready fo More

by EMMANUELMARCELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 09, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for writing about your visit with us! I am happy to hear that Andrew was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Farley Perkins Vice President 757-424-4689

April 07, 2019

Great Service of my warranty issue. As always, checked in my car, made assessments and gave professional advice on suggested service items. Completed warranty work and explained what wa More

by ALEXHOUSWORTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
Apr 07, 2019 -

Southern Volkswagen Greenbrier responded

This review was a pleasure to read. The Southern Volkswagen Greenbrier service center works hard to provide every guest with thorough, professional, and knowledgeable service. Hearing that we are reaching this goal is a huge compliment! We look forward to seeing you for your next scheduled maintenance! Best regards, Farley Perkins Vice President 757-424-4689

April 06, 2019

Very professional Tim my service advisor was very professional and thorough. he was concerned about meeting my service needs and making sure The car was in good working More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim in service
Apr 07, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the awesome feedback! You're right, Tim is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best regards, Farley Perkins Vice President 757-424-4689

April 06, 2019

Tim is an asset to your company. Tim provides an unprecedented experience for his clients. I’ve had the pleasure to have him as my service advisor several times and am always blown aw More

by TYLER.W.BOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, Fritz Toussant
Apr 07, 2019 -

Southern Volkswagen Greenbrier responded

We are truly grateful for this awesome review! We are thrilled that Tim and Fritz were able to take care of you. They are both great assets to our team and we appreciate them for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Best regards, Farley Perkins Vice President 757-424-4689

April 06, 2019

Great facility and easy to find. Service was great, but a long wait because of all the car ahead of me. It was the first of the month so that was not a s More

by SHELDONJAMES23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Tolson
Apr 07, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best regards, Farley Perkins Vice President 757-424-4689

April 06, 2019

Great Job by Great Team!! Had an awesome experience with your service Team - who made sure it was all perfect!! Wes was outstanding!! best service in the Region!! I was very ha More

by MARK.KLETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes - did an incredible Job as my service manager!!
Apr 07, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for writing about your visit with us! I am happy to hear that Wes was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Farley Perkins Vice President 757-424-4689

April 06, 2019

Taking care of all my needs Andrew is a top notch service advisor. He is truthful and on time with everything plus fair pricing. He is professional and courteous and knows his VW More

by Ryan1389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farley Perkins, Robert Webb, Reggie Myers, Fritz Toussant
Apr 07, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for this great review! We're excited to hear that Andrew took care of you! He is a great asset and we appreciate all he does. Best regards, Farley Perkins Vice President 757-424-4689

April 04, 2019

Service was excellent from start to finish. Thanks to Wes Tolson. Will continue to come back for repairs that my Passat wagon needs. Mr. Tolson made my vi More

by JOE C.ST. GEORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
WES TOLSON
Apr 04, 2019 -

Southern Volkswagen Greenbrier responded

It’s great to know that Wes provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best regards, Farley Perkins Vice President 757-424-4689

April 03, 2019

Great Service was great and informative. I spent very little time there because I was given a loner car for my convenience and I thought that was great. More

by ROBERT.MOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farley Perkins, Charlie Roy Schesventer
Apr 04, 2019 -

Southern Volkswagen Greenbrier responded

Robert, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the informative and great service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Farley Perkins Vice President 757-424-4689

April 03, 2019

Always a great experience Andrew has always been our service advisor. He is so helpful and kind. We will miss him when we move in May. Thanks for the great service. More

by M_DESPAW86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 04, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the awesome feedback! You're right, Andrew is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best regards, Farley Perkins Vice President 757-424-4689

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