Southern Volkswagen Greenbrier - Service Center

Great job Working with Abby was great. She is an all around incredible knowledgeable service advisor. It was sad to see her being moved to a different dealershi Working with Abby was great. She is an all around incredible knowledgeable service advisor. It was sad to see her being moved to a different dealership. I was very pleased with how she helped me with my vehicle throughout the entire process. I’m greatful for her service. She made the drive from Hampton well worth the time and headache (just kidding ). Thanks ! Regards Hakeem Turner More

Recall Very professional and very helpful. I would only change the length of time I was there because I was there for eight hours and that was exhausting. Very professional and very helpful. I would only change the length of time I was there because I was there for eight hours and that was exhausting. More

Quick and Efficient Service I missed my appointment for an oil change due to an emergency and did not have my phone to call in advance of the appointment. This was explained and I missed my appointment for an oil change due to an emergency and did not have my phone to call in advance of the appointment. This was explained and an appointed to have my oil changed was made without hesitation. More

Inspection I had a 7:30 appointment and was done by 9. Usually I’m there for hours and it was also brought to my attention that I have a recall on my driver side I had a 7:30 appointment and was done by 9. Usually I’m there for hours and it was also brought to my attention that I have a recall on my driver side air bag. It was ordered before I left More

Courteous and Helpful We have been customers for 15 years. Treated like they personally care about you from arrival to departure for service appointments. The service depar We have been customers for 15 years. Treated like they personally care about you from arrival to departure for service appointments. The service department is the best! More

Good communication. I like the ability to get a text updating me on the status of my service. I find this to be a convenient way to communicate. I like the ability to get a text updating me on the status of my service. I find this to be a convenient way to communicate. More

Very pleasant Nice friendly customer care personel, they explained everything in detail to me, gave me my car back in timley manner. They called me as soon my vehic Nice friendly customer care personel, they explained everything in detail to me, gave me my car back in timley manner. They called me as soon my vehicles were ready. More

Oil Change I came in for an oil change and was treated very courteously. Wes took care of me and was very attentive. I was very satisfied with the service. I came in for an oil change and was treated very courteously. Wes took care of me and was very attentive. I was very satisfied with the service. More

Great Customer Service My Service Agent Wes definitely listened to my concerns attentively and made me feel like a valued customer. Fritz in sales was awesome and made ti My Service Agent Wes definitely listened to my concerns attentively and made me feel like a valued customer. Fritz in sales was awesome and made time fly while waiting for services. He answered all my questions even though I wasn’t ready to purchase, and made me feel important. Excellent customer service across the board!!! More

New Key Cut The service adviser that helped me was Melissa Garner. She was super friendly and helpful! People like this make me want to come back again. The whole The service adviser that helped me was Melissa Garner. She was super friendly and helpful! People like this make me want to come back again. The whole visit was amazing! More