Southern Volkswagen Greenbrier - Service Center

Good people friendly service. Went to have a repair done to the gearshift and had to wait a few hours because the process would take some time. Tim explained everything to me and a Went to have a repair done to the gearshift and had to wait a few hours because the process would take some time. Tim explained everything to me and asked if I needed the shuttle to take me somewhere. I declined and just waited it out. Not a big deal as I have waited longer for many other service related appointments. It was fixed and they also provided the free oil change included. Also I inquired about the tinting that was provided with the care program for my car and received a voucher for it. Overall everything went well and if I need another service done, I will go back. More

Top notch Short of the initial oil change where I was falsely sold parts I would highly recommend southern!! Feel this was a mistake by an employee not the d Short of the initial oil change where I was falsely sold parts I would highly recommend southern!! Feel this was a mistake by an employee not the dealer group. More

Amazing My servise advisor was Wes and he was absolutely amazing to work with. Anytime i had a question he was extremely prompt to answer me rather it was thr My servise advisor was Wes and he was absolutely amazing to work with. Anytime i had a question he was extremely prompt to answer me rather it was through a text or a phone call. would highly recommend him!!! More

Inspection The staff are very friendly. They are excellent at greeting the customers. I receive excellent service and helpful tips to keep up with my car. The staff are very friendly. They are excellent at greeting the customers. I receive excellent service and helpful tips to keep up with my car. More

Simple service appt I needed an emissions sticker and a state inspection. I was helped quickly and done in the time quoted. Check in and check out was simple I needed an emissions sticker and a state inspection. I was helped quickly and done in the time quoted. Check in and check out was simple More

Review I always deal with Andrew, however he was out on Friday, so had to pick someone else. Per word from people I trust at the dealership I went with Tim. I always deal with Andrew, however he was out on Friday, so had to pick someone else. Per word from people I trust at the dealership I went with Tim. He was super. And as always Lee works on my car and he is Super. Hopefully you will pass that along. More

Exceptional service and performance This is the second or third time I brought my car in for repairs or to have it serviced at this location. I knew I was in good hands, so when I came i This is the second or third time I brought my car in for repairs or to have it serviced at this location. I knew I was in good hands, so when I came in after work Tuesday, 2/26/19 in a panic because my car had just failed inspection that required a major fix, Tim Champion was the first person that I came into contact with and who also became my service advisor. He advised me to leave my car there and he would take care of the rest. The next day he called to let me know what was wrong with my car. He was very professional and he made sure that while I was without my vehicle having it serviced that I was still able to get around. He booked a reservation right across the street at Enterprise rent a car and kept me informed every step of the way about the progress of my car. So Friday morning I get a call from Tim letting me know my car was fixed. I was so pleased with the level of customer service from this man I shouted. Thanks Tim for everything and the person who fixed my car. More

Check engine light The sales advisor (Wes) was very thorough as usual by explaining my issue to me, getting me taken care of and on my way in a reasonable amount of time The sales advisor (Wes) was very thorough as usual by explaining my issue to me, getting me taken care of and on my way in a reasonable amount of time. Hey More

Disappointed They recommended to replace a part that would cost $650. I said it was replaced about a year ago by them hence it was supposed to be under warranty, ( They recommended to replace a part that would cost $650. I said it was replaced about a year ago by them hence it was supposed to be under warranty, (only then) the agent checked their records and confirmed it and said: Since their recommendation was not based on an error code in the diagnostics tool the part could not be replaced under warranty. Then, they changed their recommendation to waiting and observing until the repeatation of a similar problem that would result with receiving a diagnostic error code indicating to change the part because their initial recommendation was precautionary. So, the part was not replaced, and none of these are indicated in the service record given to me. Very disappointing!. More