Southern Volkswagen Greenbrier - Service Center

Good visit no complaints There was no waiting and I was told ahead of time my oil change would take about 1 1/2 hours and that's how long it took. Also, I had my granddaughter There was no waiting and I was told ahead of time my oil change would take about 1 1/2 hours and that's how long it took. Also, I had my granddaughter with me and she enjoyed the play area. There was even a movie playing on the TV in there which kept her busy. Everyone was friendly and professional. More

Oil Change - 11 Mar 19 I cannot remeber the gentleman that helped me during my visit, but he was ver knowledgeable in what he was doing and even helped me schedule some need I cannot remeber the gentleman that helped me during my visit, but he was ver knowledgeable in what he was doing and even helped me schedule some needed service for another day. More

Scheduled Maintenance - Less waiting time than expected I had made an appointment and I was initially planning on dropping it off,. Due to unforseen circumstances, I had to change plans and wait while the I had made an appointment and I was initially planning on dropping it off,. Due to unforseen circumstances, I had to change plans and wait while the car was being serviced. The person who was taking care of me (Wes) made sure my vehicle maintenance was complete that same morning (possibly three and a half hours wait). The vehicle maintenance was complete and ready for delivery within two and a half hours instead. Great customer service. More

on time and friendly Had oil change on March 9th at 7am . I was drove in at 7am and out by 8:15am. Tim Champion is my Service Advisor . He very helpful, smiles and friendl Had oil change on March 9th at 7am . I was drove in at 7am and out by 8:15am. Tim Champion is my Service Advisor . He very helpful, smiles and friendly. Above all is prompt with the appt he gives you. I hope he stays because he is a plus to your co. More

Great service experience The experience was great. My car was service. And fix as it need it. They got my car back on time. It was great in general. The experience was great. My car was service. And fix as it need it. They got my car back on time. It was great in general. More

Battery replaced I am always pleased with the service I receive at VW. I recently had a battery replaced that cost me less than going to an auto store. Thank you VW I am always pleased with the service I receive at VW. I recently had a battery replaced that cost me less than going to an auto store. Thank you VW!!! More

Great as always I believe it was Wes that helped me service my vehicle he was very helpful and provided great customer service. He even texted to see how everything w I believe it was Wes that helped me service my vehicle he was very helpful and provided great customer service. He even texted to see how everything was going. A+ service. More

Great Customer services Courteous, friendly. Great experience. I like the idea of just drive-by and drop de car without an appointment. The price I hope it was fair. I tr Courteous, friendly. Great experience. I like the idea of just drive-by and drop de car without an appointment. The price I hope it was fair. I trust you! More

Service Department Tim in Service was prompt, informative and very pleasant. I did not feel pressured on any extra service. He is definitely an asset to Southern' s Serv Tim in Service was prompt, informative and very pleasant. I did not feel pressured on any extra service. He is definitely an asset to Southern' s Service department. More

Friendly and competent service Melissa was very friendly and knowledgable. The service extended overnight due to a part that had to be ordered, but she did a good job of keeping me Melissa was very friendly and knowledgable. The service extended overnight due to a part that had to be ordered, but she did a good job of keeping me informed. More