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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,467 Reviews
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1,467 Reviews of Southern Volkswagen Greenbrier - Service Center
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February 21, 2019
Car Upkeep I enjoy having my 2012 CC worked on thru ur dealership because u pay attention to detail and if something needs to be address y'all keep me well infor I enjoy having my 2012 CC worked on thru ur dealership because u pay attention to detail and if something needs to be address y'all keep me well informed. More
by REESEDAWGMH
Verified CustomerEmployees Worked With
Tim Champion
February 21, 2019
Unnecessary service While the sales pitch wasn't 'heavy pressure', they "encouraged" me to sign up for the fuel system cleaning, something they described as normal and ro While the sales pitch wasn't 'heavy pressure', they "encouraged" me to sign up for the fuel system cleaning, something they described as normal and routine. This is not part of the VW service recommendation, but they alluded that it was pretty important. It was most likely a great way for them to make money. Southern did not include the Warranty and Maintenance booklet with the car when we purchased it from them, so I had to look up the VW service schedule. The factory 20k miles service includes: oil and filter change, cabin pollen filter change, and inspecting airbags, brake system, battery, rear windows, and possibly a tire rotation. They decided I didn't need the tire rotation, but charged $80 for the "Wynn's 3 part complete fuel system cleaning" and $39.99 for the Injector Flush kit. I'll be much MUCH more diligent in only getting the factory recommended service next time. More
by VASKY22
Employees Worked With
Andrew
February 21, 2019
regularly scheduled service I was in for a regularly scheduled service call for my car and the service was great! Please continue to provide the same great service as always! I was in for a regularly scheduled service call for my car and the service was great! Please continue to provide the same great service as always! More
by PRINCEFAM3
Employees Worked With
Not sure of his name
February 21, 2019
Service I get great service from the moment I make my appointment, everyone is so friendly. And Andrew takes very good care of my car, he explains everything I get great service from the moment I make my appointment, everyone is so friendly. And Andrew takes very good care of my car, he explains everything clearly. And I am very satisfied with the service at Southern Volkswagon Greenbrier! More
by TEENY49
Employees Worked With
Andrew Smithson, Lou Rosario, Reinard Taylor
February 21, 2019
Truly Professional My service visit to dealership was one in thoroughness, thoughtfulness, professionalism and great detail. You are giving advice on any upcoming sche My service visit to dealership was one in thoroughness, thoughtfulness, professionalism and great detail. You are giving advice on any upcoming scheduled check ups or problems that might arise on your vehicle. More
by ASKERNEESE3
Employees Worked With
Tim Champion
February 21, 2019
great Very helpful and informative when letting me know what was going on with my care while it was being serviced, and also no hassle to get me into a rent Very helpful and informative when letting me know what was going on with my care while it was being serviced, and also no hassle to get me into a rental! More
by MEGANKSTUBBLEFIELD
Employees Worked With
Ryan, Andrew
February 20, 2019
I get excellent service at the best price each time I go. I haven't ever been displeased the service I receive. Those in the service department are hospital which makes a big difference. They do a thorough I haven't ever been displeased the service I receive. Those in the service department are hospital which makes a big difference. They do a thorough job and I haven't had to go back for any incomplete work. They make you feel like family. More
by Tibba
Employees Worked With
Wes Tolson
February 20, 2019
Ahead of schedule! We dropped our car off the afternoon before the appointment for an oil change and inspection. We received a call about 3 hours later informing us tha We dropped our car off the afternoon before the appointment for an oil change and inspection. We received a call about 3 hours later informing us that our car was ready! More
by FIREGEO
Employees Worked With
Wesley
February 20, 2019
Had service done to my vehicle Booked appointment online, received an email from Ryan promptly about any fees I’d have to pay. Ryan kept communication with me during process. Great Booked appointment online, received an email from Ryan promptly about any fees I’d have to pay. Ryan kept communication with me during process. Great employee. More
by BKRAL628
Employees Worked With
Ryan in service
February 20, 2019
Thank you Great service, very knowledgeable and helpful. Took time to explain everything in detail, answered all questions and didn’t try to push for extra item Great service, very knowledgeable and helpful. Took time to explain everything in detail, answered all questions and didn’t try to push for extra items to be completed. More
by BARLOWMT527
Employees Worked With
Wes
