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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,467 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,467 Reviews of Southern Volkswagen Greenbrier - Service Center
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February 01, 2019
"Excellent customer service continues after the sale" Abby provided excellent customer service. I received detailed information on all the repairs and maintenance that was required before the work was com Abby provided excellent customer service. I received detailed information on all the repairs and maintenance that was required before the work was completed. I also received professional and courteous service from every employee. Southern Volkswagen has always provided excellent service. The Excellent Service Continues After The Sale ! Thank Again Abby..... I also want to thank Tim Champion for his professional service and best wishes to Lou Rosario. Eddie Keene More
by EBK51
Verified CustomerEmployees Worked With
Abby Witmer, Lou Rosario
January 31, 2019
Great Service Service department provides excellent customer service! Tim Champion is a great service advisor and helps us stay on track with the maintenance of our Service department provides excellent customer service! Tim Champion is a great service advisor and helps us stay on track with the maintenance of our VW vehicles. More
by SB15GASTLER
Employees Worked With
Tim Champion
January 31, 2019
The service is always great. Andrew is always very helpful when it comes to regular mantience or when something is wrong with my car. He explains every thing to me even shows me w Andrew is always very helpful when it comes to regular mantience or when something is wrong with my car. He explains every thing to me even shows me what’s wrong if i don’t understand. More
by Ashleykulp
Employees Worked With
Andrew in service
January 31, 2019
Got it right very accomodating Needed recall performed and handled great parts were on hand and performed other service checks for my benefit. Will schedule additional maintenance Needed recall performed and handled great parts were on hand and performed other service checks for my benefit. Will schedule additional maintenance as required in the future. More
by FRANKMURPHY0
Employees Worked With
Tim
January 31, 2019
Nice Touch The service team was very pleasant and helpful. They squeezed us in for a end of month state inspection which always the busy time of the month. Als The service team was very pleasant and helpful. They squeezed us in for a end of month state inspection which always the busy time of the month. Also took care of an ECM update that we were not aware of. The follow up was also a nice touch. More
by SANKERJ01
Employees Worked With
Ryan
January 30, 2019
Quick and efficient, well done Great job! The service was completed in a timely matter. Rental was available. Customer service was professional and kept me informed regarding progr Great job! The service was completed in a timely matter. Rental was available. Customer service was professional and kept me informed regarding progress of car servicing being completed. More
by TERANDASKINNER
Employees Worked With
Ryan in service dept
January 30, 2019
What's not to like? The reason I have kept buying VW's is the excellent service and trust I have in my service advisor,Andrew Smithson. I have never felt that I am being The reason I have kept buying VW's is the excellent service and trust I have in my service advisor,Andrew Smithson. I have never felt that I am being overcharged. Service appointments are always on time, I am told how long it will take, charges, if any, are mentioned upfront, waiting areas are clean and comfortable, and car is always delivered in the time period promised. I have never had a problem with any service and appreciate the technical expertise of the professionals who provide car maintenance. More
by SKYES7
Employees Worked With
As mentioned above, Andrew Smithson
January 30, 2019
What makes the dealership great.. People like Lou Rosario have kept me returning to the dealership for my automotive needs. I will miss him and the kindnesses he has extended to me sin People like Lou Rosario have kept me returning to the dealership for my automotive needs. I will miss him and the kindnesses he has extended to me since the early 2000’s. Lou is knowledgeable, courteous, personable and sincere - a great asset to VW. He always goes the extra mile to keep customers coming back. I shall miss him a lot. Buena suerte! More
by VW for me
Employees Worked With
Lou Rosario
January 28, 2019
Inspection This was a quick, efficient in and out — about an hour and a half — and I appreciated that. Abby was personable and helpful, as she always is. This was a quick, efficient in and out — about an hour and a half — and I appreciated that. Abby was personable and helpful, as she always is. More
by mbrydges
Employees Worked With
Abby
January 28, 2019
Tim' review for car inspection Tim was very pleasant and knowledgeable about the services needed for my vehicle. He is always very helpful and resourceful, each time l come in the Tim was very pleasant and knowledgeable about the services needed for my vehicle. He is always very helpful and resourceful, each time l come in there. More
by mee09mee
Employees Worked With
Farley Perkins, Cortez Gilliam
