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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,468 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,469 Reviews of Southern Volkswagen Greenbrier - Service Center
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January 28, 2019
Inspection This was a quick, efficient in and out — about an hour and a half — and I appreciated that. Abby was personable and helpful, as she always is. This was a quick, efficient in and out — about an hour and a half — and I appreciated that. Abby was personable and helpful, as she always is. More
by mbrydges
Verified CustomerEmployees Worked With
Abby
January 28, 2019
Tim' review for car inspection Tim was very pleasant and knowledgeable about the services needed for my vehicle. He is always very helpful and resourceful, each time l come in the Tim was very pleasant and knowledgeable about the services needed for my vehicle. He is always very helpful and resourceful, each time l come in there. More
by mee09mee
Employees Worked With
Farley Perkins, Cortez Gilliam
January 28, 2019
Tire Service Purchased set of 4 replacement tires for my 2015 VW Tiguan and had them mounted, balanced, and wheel alignment completed on this visit. All went smoo Purchased set of 4 replacement tires for my 2015 VW Tiguan and had them mounted, balanced, and wheel alignment completed on this visit. All went smoothly and tires are running smoothly, quieter, and stable handling overall. Excellent service overall from this visit. More
by rpchan46
Employees Worked With
Tim Champion
January 26, 2019
Inspection and service Tim the service rep handled my inspection and took time to answer my questions. He is always very polite and courteous. Service was handled in a time Tim the service rep handled my inspection and took time to answer my questions. He is always very polite and courteous. Service was handled in a timely manner. More
by BMBALDWIN2
Employees Worked With
Tim, Cynthia Rawlings
January 25, 2019
Very pleased with the customer services My son's car needed extensive and expensive car repair, and parts had to be ordered, which meant that the dealership had the car for a week. Wes was v My son's car needed extensive and expensive car repair, and parts had to be ordered, which meant that the dealership had the car for a week. Wes was very professional and nice and kept me in the loop as to the progress of the repairs and also following up with me after the car was picked up. I was not happy that it cost so much - no fault of the dealership :) - but I was happy with my dealings with Southern VW. I have purchased all my VW's from the dealership in the past and also have had all my service done there. Thanks, Wes. I appreciate you! More
by DEENARACHELLE
Employees Worked With
Wes
January 24, 2019
Got great service , Everyone at the dealership was very helpful. Will continue to bring my car back for service . Work was done on time and there was no pressure . Everyone at the dealership was very helpful. Will continue to bring my car back for service . Work was done on time and there was no pressure . More
by Wbridge0831
Employees Worked With
Reinard Taylor
January 24, 2019
Service center Andrew Smithson is hands down the best service representative I’ve worked with than any other company. I’ll keep coming back here and more than likely Andrew Smithson is hands down the best service representative I’ve worked with than any other company. I’ll keep coming back here and more than likely upgrade my car. More
by MICHAEL.COLE71
Employees Worked With
Andrew Smithson
January 24, 2019
Excellent customer service I've always had an incredible experience coming to this service center. Tim Champion is very professional. He always has a positive attitude and is I've always had an incredible experience coming to this service center. Tim Champion is very professional. He always has a positive attitude and is willing to do whatever is necessary to keep my vehicle in the best condition. I've always been satisfied with the service I have had here. More
by DONNAB3074
Employees Worked With
Jeff Owens
January 24, 2019
Great customer service everyone is friendly it's a clean place as well workers take pride and what they do know that the work that's getting done to your vehicle will be do everyone is friendly it's a clean place as well workers take pride and what they do know that the work that's getting done to your vehicle will be done correct gives me a peace of mind More
by WILLIAMCOOPER274
Employees Worked With
Sherard Bethea, Andy Feliciano, Kevin Greene, Cortez Gilliam, David Hoopes, Bill Latham, Reggie Myers, Dave Browning, Vicky Andries, Zach Pieper
January 24, 2019
Trustworthy I was greeted as soon as I entered the bay and had my service done by Eric. Wes always takes care of everything I need. I was greeted as soon as I entered the bay and had my service done by Eric. Wes always takes care of everything I need. More
by GUERTLERS5
Employees Worked With
Wes , Eric . It would be very helpful if you included the employees from the Service Dept in this survey / review .
