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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,474 Reviews

1,474 Reviews of Southern Volkswagen Greenbrier - Service Center

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January 24, 2019

Great customer service everyone is friendly it's a clean place as well workers take pride and what they do know that the work that's getting done to your vehicle will be do More

by WILLIAMCOOPER274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherard Bethea, Andy Feliciano, Kevin Greene, Cortez Gilliam, David Hoopes, Bill Latham, Reggie Myers, Dave Browning, Vicky Andries, Zach Pieper
January 24, 2019

Trustworthy I was greeted as soon as I entered the bay and had my service done by Eric. Wes always takes care of everything I need. More

by GUERTLERS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes , Eric . It would be very helpful if you included the employees from the Service Dept in this survey / review .
Feb 03, 2019 -

Southern Volkswagen Greenbrier responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Farley Perkins Vice President 757-424-4689

January 24, 2019

Car still have the same problem. I took my car in because of the check engine light, they suppose to have fixed it soon as I got on the interstate the light came on. It cost me 1400.0 More

by CLAUDDAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ABBY WITMER
Feb 03, 2019 -

Southern Volkswagen Greenbrier responded

We are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Farley Perkins Vice President 757-424-4689

January 24, 2019

Excellent customer service I've always had an incredible experience coming to this service center. Tim Champion is very professional. He always has a positive attitude and is More

by DONNAB3074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Owens
January 24, 2019

Service center Andrew Smithson is hands down the best service representative I’ve worked with than any other company. I’ll keep coming back here and more than likely More

by MICHAEL.COLE71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Feb 03, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the great review, Michael! Please come visit us if you need anything else, be it service or sales. Farley Perkins Vice President 757-424-4689

January 24, 2019

Got great service , Everyone at the dealership was very helpful. Will continue to bring my car back for service . Work was done on time and there was no pressure . More

by Wbridge0831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reinard Taylor
January 23, 2019

1st experience with this vehicle 04 Passat Went in for oil change. The points Inspection was done and several things were noted. I can appreciate that they came and showed me the items that wer More

by RROBINSON953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
West
January 23, 2019

I have heat! Everything worked out great! Took only a day to fix my heat. Availablility for appointment worked with my schedule as well. Hertz rental personal were More

by SUSYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
January 23, 2019

Professional Very professional, no extra tolking, explain all I need clear, will be good if offering car wash and vacuum , very busy but clean place, no charge for More

by SAVELYG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Feb 03, 2019 -

Southern Volkswagen Greenbrier responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Farley Perkins Vice President 757-424-4689

January 23, 2019

Poor service I purchased a car that was serviced at this shop and it has been back in there two time after with the same exact issues. More

by CLAMP0301
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike
Feb 03, 2019 -

Southern Volkswagen Greenbrier responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Farley Perkins Vice President 757-424-4689

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