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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,474 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,474 Reviews of Southern Volkswagen Greenbrier - Service Center
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January 24, 2019
Great customer service everyone is friendly it's a clean place as well workers take pride and what they do know that the work that's getting done to your vehicle will be do everyone is friendly it's a clean place as well workers take pride and what they do know that the work that's getting done to your vehicle will be done correct gives me a peace of mind More
by WILLIAMCOOPER274
Verified CustomerEmployees Worked With
Sherard Bethea, Andy Feliciano, Kevin Greene, Cortez Gilliam, David Hoopes, Bill Latham, Reggie Myers, Dave Browning, Vicky Andries, Zach Pieper
January 24, 2019
Trustworthy I was greeted as soon as I entered the bay and had my service done by Eric. Wes always takes care of everything I need. I was greeted as soon as I entered the bay and had my service done by Eric. Wes always takes care of everything I need. More
by GUERTLERS5
Employees Worked With
Wes , Eric . It would be very helpful if you included the employees from the Service Dept in this survey / review .
January 24, 2019
Car still have the same problem. I took my car in because of the check engine light, they suppose to have fixed it soon as I got on the interstate the light came on. It cost me 1400.0 I took my car in because of the check engine light, they suppose to have fixed it soon as I got on the interstate the light came on. It cost me 1400.00 and the light is still on. More
by CLAUDDAVID
Employees Worked With
ABBY WITMER
January 24, 2019
Excellent customer service I've always had an incredible experience coming to this service center. Tim Champion is very professional. He always has a positive attitude and is I've always had an incredible experience coming to this service center. Tim Champion is very professional. He always has a positive attitude and is willing to do whatever is necessary to keep my vehicle in the best condition. I've always been satisfied with the service I have had here. More
by DONNAB3074
Employees Worked With
Jeff Owens
January 24, 2019
Service center Andrew Smithson is hands down the best service representative I’ve worked with than any other company. I’ll keep coming back here and more than likely Andrew Smithson is hands down the best service representative I’ve worked with than any other company. I’ll keep coming back here and more than likely upgrade my car. More
by MICHAEL.COLE71
Employees Worked With
Andrew Smithson
January 24, 2019
Got great service , Everyone at the dealership was very helpful. Will continue to bring my car back for service . Work was done on time and there was no pressure . Everyone at the dealership was very helpful. Will continue to bring my car back for service . Work was done on time and there was no pressure . More
by Wbridge0831
Employees Worked With
Reinard Taylor
January 23, 2019
1st experience with this vehicle 04 Passat Went in for oil change. The points Inspection was done and several things were noted. I can appreciate that they came and showed me the items that wer Went in for oil change. The points Inspection was done and several things were noted. I can appreciate that they came and showed me the items that were questionable. Most of them I could agree on. More
by RROBINSON953
Employees Worked With
West
January 23, 2019
I have heat! Everything worked out great! Took only a day to fix my heat. Availablility for appointment worked with my schedule as well. Hertz rental personal were Everything worked out great! Took only a day to fix my heat. Availablility for appointment worked with my schedule as well. Hertz rental personal were very pleasant as well. Only complaint is I wish the bill was cheaper. I love my 2004 Passat Wagon manual transmission. Tim took care of me. I didn’t want to pay bill until I felt the heat working in my car. Tim went on test drive with me. More
by SUSYC
Employees Worked With
Tim Champion
January 23, 2019
Professional Very professional, no extra tolking, explain all I need clear, will be good if offering car wash and vacuum , very busy but clean place, no charge for Very professional, no extra tolking, explain all I need clear, will be good if offering car wash and vacuum , very busy but clean place, no charge for oil change More
by SAVELYG
Employees Worked With
Ryan
January 23, 2019
Poor service I purchased a car that was serviced at this shop and it has been back in there two time after with the same exact issues. I purchased a car that was serviced at this shop and it has been back in there two time after with the same exact issues. More
by CLAMP0301
Employees Worked With
Mike
