Southern Volkswagen Greenbrier - Service Center

Key fob replacement My 2019 Tiguan was delivered with only one key fob. Sales departmart ordered new key fob. Appointment to program new key fob was set and service depar My 2019 Tiguan was delivered with only one key fob. Sales departmart ordered new key fob. Appointment to program new key fob was set and service department manager gave an estimate of 1.5 hour to perform. Job was completed within the 1.5 hour timeframe. Manager was polite and courteous . More

Oil change for my 2016 Passat My service adviser Tim Champion was very courteous and professional. He saw to it that my car's service needs were taken care of in a timely manner. E My service adviser Tim Champion was very courteous and professional. He saw to it that my car's service needs were taken care of in a timely manner. Even though the service center was busy it seemed my wait was not long for my car's oil changed. The service center is nice to wait in while my car was being attended to. More

Great Customer Service! Abby and the service staff at Southern VW were very willing to help me with a rental car and loaner for the 2 weeks my car was in for service. Abby and the service staff at Southern VW were very willing to help me with a rental car and loaner for the 2 weeks my car was in for service. More

Awesome experience! I really appreciate how flexible and honest Ryan was with scheduling. Every employee regardless of department would greet and check on me often which I really appreciate how flexible and honest Ryan was with scheduling. Every employee regardless of department would greet and check on me often which I really appreciated! This is the second time I have brought the car in for an oil change and when I had any questions or concerns, they always have honest answers and solutions. More

Great experience! I called for inspection, they told me to bring the car as soon as I could. At the dealer, Andrew Smithson was very courteous; the job was done on th I called for inspection, they told me to bring the car as soon as I could. At the dealer, Andrew Smithson was very courteous; the job was done on the specified time. I’m very satisfied with the service! And what I really appreciated the most was the follow up message the next day! Thank you Andrew! More

Professional This is my second time buying a car from Southern VW. I brought my daughter a car this time one of the main reason is because of the service I receiv This is my second time buying a car from Southern VW. I brought my daughter a car this time one of the main reason is because of the service I received with my first car. Thanks again Tim Champion More

Great in every area Bringing my vehicle in for a check up and for getting the recalls fix, everyone in the building was polite and helpful in every way. My service adviso Bringing my vehicle in for a check up and for getting the recalls fix, everyone in the building was polite and helpful in every way. My service advisor Abby was the most helpful of all. She made sure I new everything was going on with the vehicle step by step and made sure I was comfortable. More

Awesome I gave an excellent report dur to the service received. I told the salesperson what l wanted and she delivered. I will be very excited to shared my e I gave an excellent report dur to the service received. I told the salesperson what l wanted and she delivered. I will be very excited to shared my experience in purchasing my car. More

first oil change on my new car. it is easy glad I have a VW. and glad I bought and service with southern. this is the second vw i have purchased and feel they like there job and it is easy glad I have a VW. and glad I bought and service with southern. this is the second vw i have purchased and feel they like there job and they like there customers . More

State inspection Tim was very nice.. He did a wonderful job. I think you should have more people like Tim. He made sure I was taken care of. Tim was very nice.. He did a wonderful job. I think you should have more people like Tim. He made sure I was taken care of. More