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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,490 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,490 Reviews of Southern Volkswagen Greenbrier - Service Center
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January 30, 2019
Quick and efficient, well done Great job! The service was completed in a timely matter. Rental was available. Customer service was professional and kept me informed regarding progr Great job! The service was completed in a timely matter. Rental was available. Customer service was professional and kept me informed regarding progress of car servicing being completed. More
by TERANDASKINNER
Verified CustomerEmployees Worked With
Ryan in service dept
January 28, 2019
Tim' review for car inspection Tim was very pleasant and knowledgeable about the services needed for my vehicle. He is always very helpful and resourceful, each time l come in the Tim was very pleasant and knowledgeable about the services needed for my vehicle. He is always very helpful and resourceful, each time l come in there. More
by mee09mee
Employees Worked With
Farley Perkins, Cortez Gilliam
January 28, 2019
Inspection This was a quick, efficient in and out — about an hour and a half — and I appreciated that. Abby was personable and helpful, as she always is. This was a quick, efficient in and out — about an hour and a half — and I appreciated that. Abby was personable and helpful, as she always is. More
by mbrydges
Employees Worked With
Abby
January 28, 2019
Tire Service Purchased set of 4 replacement tires for my 2015 VW Tiguan and had them mounted, balanced, and wheel alignment completed on this visit. All went smoo Purchased set of 4 replacement tires for my 2015 VW Tiguan and had them mounted, balanced, and wheel alignment completed on this visit. All went smoothly and tires are running smoothly, quieter, and stable handling overall. Excellent service overall from this visit. More
by rpchan46
Employees Worked With
Tim Champion
January 26, 2019
Inspection and service Tim the service rep handled my inspection and took time to answer my questions. He is always very polite and courteous. Service was handled in a time Tim the service rep handled my inspection and took time to answer my questions. He is always very polite and courteous. Service was handled in a timely manner. More
by BMBALDWIN2
Employees Worked With
Tim, Cynthia Rawlings
January 25, 2019
Very pleased with the customer services My son's car needed extensive and expensive car repair, and parts had to be ordered, which meant that the dealership had the car for a week. Wes was v My son's car needed extensive and expensive car repair, and parts had to be ordered, which meant that the dealership had the car for a week. Wes was very professional and nice and kept me in the loop as to the progress of the repairs and also following up with me after the car was picked up. I was not happy that it cost so much - no fault of the dealership :) - but I was happy with my dealings with Southern VW. I have purchased all my VW's from the dealership in the past and also have had all my service done there. Thanks, Wes. I appreciate you! More
by DEENARACHELLE
Employees Worked With
Wes
January 24, 2019
Great customer service everyone is friendly it's a clean place as well workers take pride and what they do know that the work that's getting done to your vehicle will be do everyone is friendly it's a clean place as well workers take pride and what they do know that the work that's getting done to your vehicle will be done correct gives me a peace of mind More
by WILLIAMCOOPER274
Employees Worked With
Sherard Bethea, Andy Feliciano, Kevin Greene, Cortez Gilliam, David Hoopes, Bill Latham, Reggie Myers, Dave Browning, Vicky Andries, Zach Pieper
January 24, 2019
Trustworthy I was greeted as soon as I entered the bay and had my service done by Eric. Wes always takes care of everything I need. I was greeted as soon as I entered the bay and had my service done by Eric. Wes always takes care of everything I need. More
by GUERTLERS5
Employees Worked With
Wes , Eric . It would be very helpful if you included the employees from the Service Dept in this survey / review .
January 24, 2019
Car still have the same problem. I took my car in because of the check engine light, they suppose to have fixed it soon as I got on the interstate the light came on. It cost me 1400.0 I took my car in because of the check engine light, they suppose to have fixed it soon as I got on the interstate the light came on. It cost me 1400.00 and the light is still on. More
by CLAUDDAVID
Employees Worked With
ABBY WITMER
January 24, 2019
Excellent customer service I've always had an incredible experience coming to this service center. Tim Champion is very professional. He always has a positive attitude and is I've always had an incredible experience coming to this service center. Tim Champion is very professional. He always has a positive attitude and is willing to do whatever is necessary to keep my vehicle in the best condition. I've always been satisfied with the service I have had here. More
by DONNAB3074
Employees Worked With
Jeff Owens
