Southern Volkswagen Greenbrier - Service Center

Unsatisfied Bought a 2012 CC, 3 years ago. When I bought the vehicle the roof would leak when it rained, there was also an oil leak. I made Volkswagen Service cen Bought a 2012 CC, 3 years ago. When I bought the vehicle the roof would leak when it rained, there was also an oil leak. I made Volkswagen Service center aware of the issues within a 2 week time frame, the service team supposedly fixed the leak but there after, each time I took my car in to get serviced, they told me I had an oil leak. When I would inform them that the service had been done and suppose to be eradicated, they would say that the car was fine and the issue was taking care of upon my exit.... I recently had to replace my transmission, which you can understand how expensive and frustrating it is having no transportation and still having to make ends meet. Furthermore my car was recently serviced for an oil change and yet again I was told about the oil leak in addition to more. Now, understanding that the vehicle is reaching high mileage and old age, wear and tear is inevitable. I was referred to the head of sales person Tracy and later Fritz. I made them both aware that I had very little to no money down , that my credit wasn’t in the best shape and that I still had close to $12k left in negative equity. They both assured me that it was a very good chance that I would be approved. In the end I felt bamboozled and once again my credit was hit for an unfulfilled promise. Southern Volkswagen is supposed to be based on loyalty amongst others. My brother has also purchased a brand new 2017 Jetta and has already had multiple unpleasant run-ins with management and the service team. Greenbrier Volkswagen Team Members, apart of your service is to make sure your customers feel appreciated and valued, not used for another $ in your pocket nor another notch on your belt. I pray this review will help the next customer in need. Never will I ever purchase a vehicle nor recommend Greenbrier Southern Volkswagen to anyone. More

Great customer service Great customers service and quick with repairs. Wait time was only one day. Would recommend anyone with a Volkswagen to have their vehicle service the Great customers service and quick with repairs. Wait time was only one day. Would recommend anyone with a Volkswagen to have their vehicle service there. More

Good experience Very accomodating service center. Professional and on schedule. My service rep dropped me off and picked me up so I could go out for lunch. Very accomodating service center. Professional and on schedule. My service rep dropped me off and picked me up so I could go out for lunch. More

Great I worked with Abby. She was great and very friendly. She made me aware of service updates on the car, which was great as well. I worked with Abby. She was great and very friendly. She made me aware of service updates on the car, which was great as well. More

Service Had vehicle towed to dealership. First thing the next morning I received a call and was told they had my vehicle and a technician was getting on it to Had vehicle towed to dealership. First thing the next morning I received a call and was told they had my vehicle and a technician was getting on it to diagnose the problem. Within a few hours had a phone call back with diagnostic. After repairs were made another phone with some incredible news that a major part of the bill was covered from extended warranty! Great and honest dealerships are hard to come by these days. Will continue to use this dealership for future work. More

My First visit at Southern Volkswagen Andrew was very helpful and accommodating. He explained everything to me thoroughly. I will definitely be back. I plan on scheduling future maintenanc Andrew was very helpful and accommodating. He explained everything to me thoroughly. I will definitely be back. I plan on scheduling future maintenance this week. More

Quick & Reliable Needed to get my car serviced, Aligned and put new tires on her. Dropped off my car that morning and by the early afternoon it was ready for me. Needed to get my car serviced, Aligned and put new tires on her. Dropped off my car that morning and by the early afternoon it was ready for me. More