Southern Volkswagen Greenbrier - Service Center

Great service experience They did a great work and it was a great experience.will definitely recommend to others,my friends and family. Thank you for taking care of my car. They did a great work and it was a great experience.will definitely recommend to others,my friends and family. Thank you for taking care of my car. More

Great experience as always! It was great, easy all questions were answered by my service advisor Ryan and I loved that I was asked updated on my car after I dropped it off It was great, easy all questions were answered by my service advisor Ryan and I loved that I was asked updated on my car after I dropped it off More

Considerate and Thorough Wes was considerate of my time constraints and advised me regarding the work that needed to be done on my car. He, and mechanic Jason, patiently expl Wes was considerate of my time constraints and advised me regarding the work that needed to be done on my car. He, and mechanic Jason, patiently explained the necessary work needed to keep my car in top running order. I'm grateful to both of them. More

Key fob replacement My 2019 Tiguan was delivered with only one key fob. Sales departmart ordered new key fob. Appointment to program new key fob was set and service depar My 2019 Tiguan was delivered with only one key fob. Sales departmart ordered new key fob. Appointment to program new key fob was set and service department manager gave an estimate of 1.5 hour to perform. Job was completed within the 1.5 hour timeframe. Manager was polite and courteous . More

Professional This is my second time buying a car from Southern VW. I brought my daughter a car this time one of the main reason is because of the service I receiv This is my second time buying a car from Southern VW. I brought my daughter a car this time one of the main reason is because of the service I received with my first car. Thanks again Tim Champion More

Great Customer Service! Abby and the service staff at Southern VW were very willing to help me with a rental car and loaner for the 2 weeks my car was in for service. Abby and the service staff at Southern VW were very willing to help me with a rental car and loaner for the 2 weeks my car was in for service. More

Oil change for my 2016 Passat My service adviser Tim Champion was very courteous and professional. He saw to it that my car's service needs were taken care of in a timely manner. E My service adviser Tim Champion was very courteous and professional. He saw to it that my car's service needs were taken care of in a timely manner. Even though the service center was busy it seemed my wait was not long for my car's oil changed. The service center is nice to wait in while my car was being attended to. More

Awesome experience! I really appreciate how flexible and honest Ryan was with scheduling. Every employee regardless of department would greet and check on me often which I really appreciate how flexible and honest Ryan was with scheduling. Every employee regardless of department would greet and check on me often which I really appreciated! This is the second time I have brought the car in for an oil change and when I had any questions or concerns, they always have honest answers and solutions. More

Great experience! I called for inspection, they told me to bring the car as soon as I could. At the dealer, Andrew Smithson was very courteous; the job was done on th I called for inspection, they told me to bring the car as soon as I could. At the dealer, Andrew Smithson was very courteous; the job was done on the specified time. I’m very satisfied with the service! And what I really appreciated the most was the follow up message the next day! Thank you Andrew! More

Great in every area Bringing my vehicle in for a check up and for getting the recalls fix, everyone in the building was polite and helpful in every way. My service adviso Bringing my vehicle in for a check up and for getting the recalls fix, everyone in the building was polite and helpful in every way. My service advisor Abby was the most helpful of all. She made sure I new everything was going on with the vehicle step by step and made sure I was comfortable. More