Southern Volkswagen Greenbrier - Service Center

Undecided Service at this dealership can be hit and miss, one day you go in for service, and everything is perfect. However it's not perfect all the time they l Service at this dealership can be hit and miss, one day you go in for service, and everything is perfect. However it's not perfect all the time they lack consistency. I expect the same service and the same quality of service every time I walk through the doors. There job is to provide a service and do it right. Now I'm being punished, and when I say punished, I have to take time out of my schedule to go back to the deanship and have something fixed that was suppose to be done at the original visit. That's where I get upset about consistency. The best part of my visit was Ryan, he was great! Very helpful and professional! More

Regular oil change I came in for regular oil change. I was greeted and checked in immediately. I waited for vehicle and it was done on time. I was also greeted by my sa I came in for regular oil change. I was greeted and checked in immediately. I waited for vehicle and it was done on time. I was also greeted by my salesperson while waiting. Excellent custom service as always. More

I have had a lot of cars and this is the best dealer great. I all ways feel welcome like they look forward to seeing you and that you are important to them. its like being in a car club; you want to share what I all ways feel welcome like they look forward to seeing you and that you are important to them. its like being in a car club; you want to share what really makes it better so you can enjoy your car for a long time. More

Very courteous customer oriented staff Very friendly staff. My service associate Tim was very courteous and professional. I would recommend this dealership to family and friends. Very promp Very friendly staff. My service associate Tim was very courteous and professional. I would recommend this dealership to family and friends. Very prompt service department More

No Southern Hospitality Unfortunately, so far with my new vehicle that I purchased from this dealership I have had to bring in my vehicle several times for various servicing. Unfortunately, so far with my new vehicle that I purchased from this dealership I have had to bring in my vehicle several times for various servicing. Most recently to fill my coolant tank. Not a big deal except I just had my oil changed and fluid levels checked there a 2-3 weeks ago. There is no leak. It wouldn’t have bothered me so much if while I was inconvenienced again by going to the service center I had to bring my kids. I did the best I could with them and they actually did pretty well, however one of the associates decided to walk down the hallway caring her precious coffee and stops to fuss at my kids for noise. How dare she be put out. All she has to do is process paperwork behind the cashiers desk. So much for Southern Hospitality. More

Southern service Top marks. I appreciate the consistent high level of service and accommodations for my very busy schedule to get a loaner/rental car so I can get back Top marks. I appreciate the consistent high level of service and accommodations for my very busy schedule to get a loaner/rental car so I can get back to work. More

Fast and Reliable I was helped by representative Ms. Abby and she is very good and helpful ! However representative Ryan needs to be more patient with customers! Than I was helped by representative Ms. Abby and she is very good and helpful ! However representative Ryan needs to be more patient with customers! Thank you Beshoy Botros More

Fast service Thank you for getting me in and out quick the other morning! I was able to have some time before I went into work to get things done, Thank you for getting me in and out quick the other morning! I was able to have some time before I went into work to get things done, More

Happy Customer I took my car in for it's 210,000 mile service appointment. My service technician, Andrew Smithson, was there to meet/greet me before I could even op I took my car in for it's 210,000 mile service appointment. My service technician, Andrew Smithson, was there to meet/greet me before I could even open the car door. He then told me the service required, quoted the price and had me out the door in 2 hours. That's quality service! Thank you Andrew and Southern VW! More

220,000 mile service I am a repeat owner and have always had exceptional service. The writers and other staff are excellent and help make the interruption to the normal s I am a repeat owner and have always had exceptional service. The writers and other staff are excellent and help make the interruption to the normal schedule work. They truly do try and make the service experience as easy on ghe customer as possible. More