Southern Volkswagen Greenbrier - Service Center

Worth the long drive nice helpful and honest. This was the first time I had every been there and the staff are so friendly and helpful Wess was very nice to work with he was very thorough. Doing a This was the first time I had every been there and the staff are so friendly and helpful Wess was very nice to work with he was very thorough. Doing a great job to show and tell me what needed to be done. I will definitely go back if need to. NOT CASEY VOLKSWAGEN!!! More

They Value their customers! Of course no business/ company is perfect, especially when managing large groups of people and several different departments, but where I am so extrem Of course no business/ company is perfect, especially when managing large groups of people and several different departments, but where I am so extremely impressed is how Southern VW overcomes adversity. When presented with constructive feedback they quickly reach out and immediately start game planning on a resolution. My husband and I have worked with both their sales and service departments and overall have been very pleased. The staff is friendly, knowledgeable and at the end of it all its apparent the customer is #1. Special shout out to service rep Wes:) Great guy. More

Vehicle recall I was thoroughly impressed from the time I arrived until the time I departed...I had made an appointment over the phone with Tim...I arrived early and I was thoroughly impressed from the time I arrived until the time I departed...I had made an appointment over the phone with Tim...I arrived early and they proceeded to begin the work for which it required...WOW a pleasant visit throughout ...enjoyed it very professional Tim a great guy... More

Excellent service and tended to my need a in prompt and effi Excellent service.and friendly sales representatives. Efficient and courteous staff. Wes explained work needed and costs to be incurred. Clean facilit Excellent service.and friendly sales representatives. Efficient and courteous staff. Wes explained work needed and costs to be incurred. Clean facilities. Beverages are available if needed. More

Excellent Customer Service Reps / Technicians 5 stars!! Service as always was quick and efficient. The waiting area is comfortable and the service advisors are always up front and professional. B 5 stars!! Service as always was quick and efficient. The waiting area is comfortable and the service advisors are always up front and professional. Best service department by far. More

Great Experience!! Wes was very knowledgeable and professional. He made sure that we were aware of what was going on with our car at all times. Wes knew his products wit Wes was very knowledgeable and professional. He made sure that we were aware of what was going on with our car at all times. Wes knew his products without a doubt. Provided necessary recommendations.. More

Good Experience My experience at Southern is consistently pleasant. Staff is friendly and courteous. Delivery promises are always kept and waiting area is comfortable My experience at Southern is consistently pleasant. Staff is friendly and courteous. Delivery promises are always kept and waiting area is comfortable with good coffee. More

software update to my ecu. I arrived at my appointment on time. I was met by my service advisor at which point I handed him my keys and he proceeded to inspect my vehicle and se I arrived at my appointment on time. I was met by my service advisor at which point I handed him my keys and he proceeded to inspect my vehicle and set up all the necessary forms. The service advisor was professional, polite and knowledgeable about the problem I was there for. A very pleasant experience. More

Service Visit Car was in for a warranty repair. Quick turnaround overnight for a difficult to obtain part. I was placed in a quality rental during the time my car w Car was in for a warranty repair. Quick turnaround overnight for a difficult to obtain part. I was placed in a quality rental during the time my car was in the shop. Couldn’t be happier with the service I’ve received here, and I’m glad I switched from another VW dealer and service department recently. More

Great service Quick, friendly and reliable service everytime I take my car to Southern Volkswaggen. Even with no appointment setup my car was taken in quickly and p Quick, friendly and reliable service everytime I take my car to Southern Volkswaggen. Even with no appointment setup my car was taken in quickly and professionally. More