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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,450 Reviews

1,450 Reviews of Southern Volkswagen Greenbrier - Service Center

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October 01, 2018

Polite efficient service This was a good experience very pleased with customer service. Ryan was polite and friendly waiting area was clean and welcoming. Also very quick to d More

by JOAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Klien
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

Joan, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Farley Perkins Vice President 757-424-4689

October 01, 2018

Service I was really pleased with my service person and the mechanical service of my car. However, I was disappointed with black grease stains left on the fr More

by vshyman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Farley Perkins Vice President 757-424-4689

September 28, 2018

Great service , Great website. Nice selection of clean vehicles from which to choose. Location easy to get in and out for working customers. Since 2000, More

by NBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson, Farley Perkins, Andy Feliciano, Charlie Roy Schesventer
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! All the best, Farley Perkins Vice President 757-424-4689

September 28, 2018

Andrew is Amazing I trust Andrew completely with the maintenance and service of my CC..If Andrew say it needs to be fix I do not question it. More

by M.C.CLEMMONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for your outstanding review! I'm very happy to hear that Andrew was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Farley Perkins Vice President 757-424-4689

September 27, 2018

In and out. Made an appointment for a oil change on my 2004 VW Jetta TDI wagon with 319,000 miles. Got me in and out quickly. Free coffee in the waiting area. More

by INFIRST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Feliciano
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for your great review. We do put a premium on customer care, best amenities and of course good service, and we are glad to know that our guests appreciate all our efforts. You can be sure that I will share this with the rest of the team because words of appreciation never fail to inspire us to be consistent in providing excellent service. Farley Perkins Vice President 757-424-4689

September 26, 2018

Proficient service Took car at stated time and completed all tasks within a reasonable amount time. Car was returned clean and good description of what was accomplished. More

by DDATLANTIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Feliciano, Lou Rosario
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for the nice review! We really appreciate this feedback. It was our pleasure doing business with you. Farley Perkins Vice President 757-424-4689

September 25, 2018

Excellent service provided I’ve been a repeat customer for several years. The service provided to me has always been superb. I would recommend Southern VW to others More

by PAMELARODGERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Pamela, your continued business is greatly appreciated and it has been a pleasure to work with you over the years. Rest assured that we will do everything it takes to make us deserving of your loyalty. Farley Perkins Vice President 757-424-4689

September 21, 2018

Airbag recall Replaced airbag. Also gave me a list of recommended services to be done. Will review list and decide what needs to be done when my oil change due. More

by BEACHBUDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for the positive words, BEACHBUDS. You're always welcome and we look forward to seeing you next time. Farley Perkins Vice President 757-424-4689

September 21, 2018

STATE INSPECTION/LOW TIRE PRESSURE EACH TIME I HAVE VISITED SOUTHERN, I HAVE BEEN GIVEN EXCELLENT SERVICE, REALISTIC END TIMES FOR SERVICES AND ZERO PRESSURE. MY CUSTOMER SERVICE REP W More

by CMSAUL76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANDREW
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

We appreciate your kind words and thank you for continually choosing Southern Volkswagen Greenbrier for your vehicles’ service needs. Drive safely! Farley Perkins Vice President 757-424-4689

September 19, 2018

Helpful and friendly Service center staff were personable, helpful, and easy to work with. They kept us in the loop all day as each problem in our vehicle was being servi More

by ADAM.MCBRIDE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for giving us the opportunity to service your vehicle, Adam. I am happy to hear that everything went well for you. I will pass your feedback along to the team. Drive safely. Farley Perkins Vice President 757-424-4689

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