Southern Volkswagen Greenbrier - Service Center

Service appointment to have a new battery installed The Service Department is excellent at customer service and completing the work needed on our vehicles. We have 3 VW's that we purchased from Southern The Service Department is excellent at customer service and completing the work needed on our vehicles. We have 3 VW's that we purchased from Southern VW Greenbrier and we get them all serviced there as well. Tim Champion is a wonderful Service Advisor who answers all of our questions and provides good recommendations. Tim does a great job of assisting us with keeping up the maintenance on all 3 of our vehicles! More

Would not recommend The people at the counter were excellent. Our technician left something to be desired. After changing the oil she failed to fill the oil and after com The people at the counter were excellent. Our technician left something to be desired. After changing the oil she failed to fill the oil and after completing the recall repair she failed to reset the system so when picking the car up we were told the engine light was on (which wasn't on when we brought it in for simple maintenance abs recall work) so it set me in a panic mode until the person checking us out realized that the mechanic did not reset the system. The counter person was incredibly helpful however because he took time to look at the underside of the vehicle with us and help us see a possible oil leak. Thankfully it was remaining from a previous repair and not a new leak! However helpful, had I not asked him to check the dipstick and see that the oil had not not been filled to the proper level we would have thought we had a serious leak. So overall I'm disappointed and would not recommend this service nor would I return. it was only after I asked him to check that it was determined that adequate oil had not been added so I was pretty upset since they were wanting to charge me to find a leak as a follow up service. More

Wonderful Service! Service Advisor, Abbey and all the staff I connected with were very courteous and professional. My VM was taken care of by the VW Technician effectiv Service Advisor, Abbey and all the staff I connected with were very courteous and professional. My VM was taken care of by the VW Technician effectively and efficiently. My technician worked longer hours to deliver vehicle as promised. I am very grateful for all the extra care. More

Excellent on time solve all problems Because everyone that I dealt with was very professional and wanted to make sure I was good very caring place very happy with the service yes I will t Because everyone that I dealt with was very professional and wanted to make sure I was good very caring place very happy with the service yes I will tell others about it I already have I just want to say thank you for a great job keep it up y’all are the number 1 car dealership More

Inspection plus I was given appointment on date I requested, checked in on time and handled promptly. I had lights that were out replaced and a little more work that I was given appointment on date I requested, checked in on time and handled promptly. I had lights that were out replaced and a little more work that was required done at same time and had the car checked so I could plan future maintenance on my own schedule. The only thing I would like better is if they would return the car washed and vacuumed as I have been accustomed to in VW of Corpus Christi, TX. More

Southern has treated my cats since 1989 Coming up on 30 years of service with 4 different VW's. I have never been treated better. My service reps have always been attentive and thorough. Coming up on 30 years of service with 4 different VW's. I have never been treated better. My service reps have always been attentive and thorough. More

Josh Ware once again proved its worth going to greenbrier. I’ve worked with Josh Ware on a few occasions so far and not only is he is the best VW service advisor that I could ask for, but team of other adviser I’ve worked with Josh Ware on a few occasions so far and not only is he is the best VW service advisor that I could ask for, but team of other advisers that work with him are also very helpful polite and professional More

Service/20,000 mike service They recommend what service is needed and let you decide without pressuring with sales. They are always honest which has made me a 20 year costumer! They recommend what service is needed and let you decide without pressuring with sales. They are always honest which has made me a 20 year costumer! More

Professional and courteous I was warmly greeted upon entering the service department, the representative told me the name of the service advisor who would be helping me. The ser I was warmly greeted upon entering the service department, the representative told me the name of the service advisor who would be helping me. The service advisor, Timothy Champion, was very pleasant, professional, and informative. After service was completed Timothy came to the waiting room and escorted me to the cashier, gave me a review of the service check, shook my hand and made the cashier aware of my presence. The cashier was equally as professional and pleasant. My experience was nothing short of excellent. More

My car was in for replacement remote and key. While there r The rating is high because of the excellent inspection and caring attitude of the employees. The service is top notch. All employees are confident,cou The rating is high because of the excellent inspection and caring attitude of the employees. The service is top notch. All employees are confident,courteous More