Southern Volkswagen Greenbrier - Service Center

Hit or Miss The Service Advisors are great people, 5 stars for sure. I brought my car in for the fuel pump recall, which was done on a Saturday. Something was lef The Service Advisors are great people, 5 stars for sure. I brought my car in for the fuel pump recall, which was done on a Saturday. Something was left unhooked and meant that my car had no boost, so I had to turn around and get it taken care of again. Tim was very apologetic, and got someone on it immediately. I brought the car back that tuesday for an issue they noticed while doing the fuel pump (leaking coolant) and I did not receive my car back until Friday, which I understand will happen, and the accommodated me with extending the rental car out. About a month ago I brought the car for the oil change and it went very well, but it seems like it can be hit ormiss. More

Typical and trusted I have traveled hundreds of miles for over 12 years to have the 4 cars I purchased from you serviced. There is never a problem getting rhe appointment I have traveled hundreds of miles for over 12 years to have the 4 cars I purchased from you serviced. There is never a problem getting rhe appointment and I value having the same service care member take care of me. Thourough and efficient are accurate words to describe the dealership and service professionals. More

Always great service! So professional and friendly! I love coming here even though it's 90 minutes from where I live. The VW dealership here in Richmond is not customer-serviced based. They love telling I love coming here even though it's 90 minutes from where I live. The VW dealership here in Richmond is not customer-serviced based. They love telling me that I'll have to go down to Greenbriar to get anything free (oil changes, etc.) They're doing me a favor because I'll gladly come down, visit family, AND also have a great time at Southern Volkswagen Greenbriar because I know that my car is in good hands and they love treating their customers well. More

Great oil/filter service but how did my brakes get in this?? I Just came for oil/filter chnge, and love the service. Just lost why my brakes are now squeaking I had no brake problems! confused I Just came for oil/filter chnge, and love the service. Just lost why my brakes are now squeaking I had no brake problems! confused More

Very good. Abby, my service rep, was helpful. Having to have the recall on my diesel VW was stressful, but my service rep, Abby, was knowledgable and easy to talk with during this process. Having to have the recall on my diesel VW was stressful, but my service rep, Abby, was knowledgable and easy to talk with during this process. More

Awesomeness!!! I enjoy going to southern VW for my service/recalls etc.. I Just don't the Military Discounts 10%. Really???? That's all VW can do for a military town I enjoy going to southern VW for my service/recalls etc.. I Just don't the Military Discounts 10%. Really???? That's all VW can do for a military town who comes and buys majority of the VW on the lot. Ask lou Rosario Saleman type. Abby service REP, who's personality is awesome!! Work with her all day!! Jason VW MECH very passionate about his quality of service he performs on all of the VW's that's brought to him. I just love the attitude and passion of the people that works there. The Manager of southern VW is very proud I'm sure!! I'm very satisfied!!!!!!!!! More

AC works like a charm I went in for a routine 150,000 mile service. My AC had not worked in 3 years and two mechanics couldn't figure out the problem. Your guys flushed the I went in for a routine 150,000 mile service. My AC had not worked in 3 years and two mechanics couldn't figure out the problem. Your guys flushed the system and now it works great! More

Team Rosario and Champion My most recent appointment was for a scheduled maintenance @60k and when ever I have a service appointment, I schedule to have Tim as my service advis My most recent appointment was for a scheduled maintenance @60k and when ever I have a service appointment, I schedule to have Tim as my service advisor, who always take care of getting my car service in a timely manner and simply keeping me advised of the progress as my car gets serviced. But it is Lou Rosario, my sales consultant, who always makes sure I taken care of. More

Overall things went well Overall went well on this visit. Not the "wow" factor, but no complaints.Waiting area is clean and organized, shop was in order. Would return Overall went well on this visit. Not the "wow" factor, but no complaints.Waiting area is clean and organized, shop was in order. Would return More

Service/recall Southern VW always has top notch service, we have had our car serviced for over 11 years there. Always on time and work explained every time. Southern VW always has top notch service, we have had our car serviced for over 11 years there. Always on time and work explained every time. More