Southern Volkswagen Greenbrier - Service Center

Quick to get my money but not quick to fix my car The reason why they got a rating which is a 2 is because I purchased two cars from off the lot the same day. one of them look like it has not even bee The reason why they got a rating which is a 2 is because I purchased two cars from off the lot the same day. one of them look like it has not even been service we left one of the cars which was a Jetta to get service they brought it back to me at home and it was still dirty outside and i noticing the paint job was bad I let them know they stated they will go ahead and get it fixed I brought it up there twice already in one week and they never got around to it but they didn't call me until about 3 p.m. even though I drop the car off at 8 a.m. for instance I was told today to drop off both vehicles one was a 2015 Jetta for it can get a nice paint job and also I was told to drop off the 2015 Beetle for the sunroof can be fixed because it was broken neither one of the jobs were completed today and I dropped both of them off at 8 a.m. this morning when I called her she said that she had to still get the key from the guy who was painting the 2015 Jetta and to wait a while for it I waited she never called me back which was Cynthia and then at 6:15 I called and that's when she said I have the key. The dealership had the car from 8 a.m. to 6 p.m. it's like they don't even care that we have other things to do. And the car still isn't painted and they had to keep the 2015 beetle to get it fixed and they'll have it ready tomorrow and they've had that since 8 a.m. so right now I'm kind of upset with Volkswagen might even go see WAVY-TV 10 More

Hit or Miss The Service Advisors are great people, 5 stars for sure. I brought my car in for the fuel pump recall, which was done on a Saturday. Something was lef The Service Advisors are great people, 5 stars for sure. I brought my car in for the fuel pump recall, which was done on a Saturday. Something was left unhooked and meant that my car had no boost, so I had to turn around and get it taken care of again. Tim was very apologetic, and got someone on it immediately. I brought the car back that tuesday for an issue they noticed while doing the fuel pump (leaking coolant) and I did not receive my car back until Friday, which I understand will happen, and the accommodated me with extending the rental car out. About a month ago I brought the car for the oil change and it went very well, but it seems like it can be hit ormiss. More

Typical and trusted I have traveled hundreds of miles for over 12 years to have the 4 cars I purchased from you serviced. There is never a problem getting rhe appointment I have traveled hundreds of miles for over 12 years to have the 4 cars I purchased from you serviced. There is never a problem getting rhe appointment and I value having the same service care member take care of me. Thourough and efficient are accurate words to describe the dealership and service professionals. More

Always great service! So professional and friendly! I love coming here even though it's 90 minutes from where I live. The VW dealership here in Richmond is not customer-serviced based. They love telling I love coming here even though it's 90 minutes from where I live. The VW dealership here in Richmond is not customer-serviced based. They love telling me that I'll have to go down to Greenbriar to get anything free (oil changes, etc.) They're doing me a favor because I'll gladly come down, visit family, AND also have a great time at Southern Volkswagen Greenbriar because I know that my car is in good hands and they love treating their customers well. More

Great oil/filter service but how did my brakes get in this?? I Just came for oil/filter chnge, and love the service. Just lost why my brakes are now squeaking I had no brake problems! confused I Just came for oil/filter chnge, and love the service. Just lost why my brakes are now squeaking I had no brake problems! confused More

Very good. Abby, my service rep, was helpful. Having to have the recall on my diesel VW was stressful, but my service rep, Abby, was knowledgable and easy to talk with during this process. Having to have the recall on my diesel VW was stressful, but my service rep, Abby, was knowledgable and easy to talk with during this process. More

Awesomeness!!! I enjoy going to southern VW for my service/recalls etc.. I Just don't the Military Discounts 10%. Really???? That's all VW can do for a military town I enjoy going to southern VW for my service/recalls etc.. I Just don't the Military Discounts 10%. Really???? That's all VW can do for a military town who comes and buys majority of the VW on the lot. Ask lou Rosario Saleman type. Abby service REP, who's personality is awesome!! Work with her all day!! Jason VW MECH very passionate about his quality of service he performs on all of the VW's that's brought to him. I just love the attitude and passion of the people that works there. The Manager of southern VW is very proud I'm sure!! I'm very satisfied!!!!!!!!! More

AC works like a charm I went in for a routine 150,000 mile service. My AC had not worked in 3 years and two mechanics couldn't figure out the problem. Your guys flushed the I went in for a routine 150,000 mile service. My AC had not worked in 3 years and two mechanics couldn't figure out the problem. Your guys flushed the system and now it works great! More

Overall things went well Overall went well on this visit. Not the "wow" factor, but no complaints.Waiting area is clean and organized, shop was in order. Would return Overall went well on this visit. Not the "wow" factor, but no complaints.Waiting area is clean and organized, shop was in order. Would return More

Service/recall Southern VW always has top notch service, we have had our car serviced for over 11 years there. Always on time and work explained every time. Southern VW always has top notch service, we have had our car serviced for over 11 years there. Always on time and work explained every time. More