Southern Volkswagen Greenbrier - Service Center

Amazing Service Had the car in for a oil change and engine light check. Oil change was done, but the car needed to stay for further diagnostic. They also got a state Had the car in for a oil change and engine light check. Oil change was done, but the car needed to stay for further diagnostic. They also got a state inspection done. Quick service and the technicians do great work. More

Check engine I am happy with the maintenance they performed on my car. They replaced a MAP sensor and did a fuel injector clean. My car is running like new again b I am happy with the maintenance they performed on my car. They replaced a MAP sensor and did a fuel injector clean. My car is running like new again but why is my check engine light still on? That’s why I came in the first place 😢😢 More

Fast service Arrived without an appointment. Was seen for inspection immediately and car was repaired and ready the next day. The gentleman to the right helped us Arrived without an appointment. Was seen for inspection immediately and car was repaired and ready the next day. The gentleman to the right helped us and was so very nice More

My VW experience/service I gave the rating of 5-Stars. Reason being, I had a great experience with Southwestern Volkswagen for the past 13 years. they always been u-front with I gave the rating of 5-Stars. Reason being, I had a great experience with Southwestern Volkswagen for the past 13 years. they always been u-front with me and honest of all that has happened with my Jetta. More

Another good experience! I gave Southern a 5 star rating because I always get professional, friendly service. However, I would like it if if they were able to wash the car. I gave Southern a 5 star rating because I always get professional, friendly service. However, I would like it if if they were able to wash the car. More

Great service experience Always honest and up front about recommended repairs, and they charge fair prices for their work. Reasonably fast and attentive to customer needs. W Always honest and up front about recommended repairs, and they charge fair prices for their work. Reasonably fast and attentive to customer needs. Would definitely recommend. More

Very poor customer service The mechanics are always really good at fixing my car, but the customer service was terrible. The man ( Joshua Ware) who was supposed to be informing The mechanics are always really good at fixing my car, but the customer service was terrible. The man ( Joshua Ware) who was supposed to be informing me on what was happening to my car lied to me several times during my state inspection. He went from telling me only one thing was required to two things were required (I still don't quite know if it was required because he wouldn't give me a straight answer) to suddenly all three things that he had talked about in the first call were required and that he had already done the third thing without even calling to verify it with me first. Overall, it was a very stressful situation and I left paying way more than I thought I would've had to pay. It was a very poor experience and I hope they correct themselves in the future. More

Unacceptable time for oil change I had a scheduled appointment and waited for the vehicle at the dealership. The services that I needed was an oil change and a tire rotation. This ser I had a scheduled appointment and waited for the vehicle at the dealership. The services that I needed was an oil change and a tire rotation. This service took over 3 hours which is unacceptable. More

Great Service I always take my car to Southern VW for service. They are extremely courteous and take great care of my car for a reasonable price. I always take my car to Southern VW for service. They are extremely courteous and take great care of my car for a reasonable price. More

Service review My visit was a service and recall visit. Everything went well. All people that I dealt with were kind and informative. Thank you. Robin Moody My visit was a service and recall visit. Everything went well. All people that I dealt with were kind and informative. Thank you. Robin Moody More