Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,490 Reviews of Southern Volkswagen Greenbrier - Service Center
The dealership was a little slow getting to me once I checked in (which was about 30 minutes early). Once they got to me, the process was as smooth as it could be. checked in (which was about 30 minutes early). Once they got to me, the process was as smooth as it could be. More
Southern Volkswagens service team is tremendous. The Advisors greet every customer politely. The advisors gracefully help without hesitation. Wes is my advisor, a natural, down to earth professional The Advisors greet every customer politely. The advisors gracefully help without hesitation. Wes is my advisor, a natural, down to earth professional. Wes always takes care of my Vehicle needs, I asked to talk to the service manger to share my positive experience. As I met and talked to their Service manager, Mr. Barnes. I realized why I’m complementing my Wes sonwell ( either way he deserves it. . Mr. Barnes must be a great leader. Thanks again Wes! More
Communication is poor at best. The ballet guy is slow as can be. He’s injured but it took 17 minutes to get my car brought around. I have two VWs and ballet was awful both times. S The ballet guy is slow as can be. He’s injured but it took 17 minutes to get my car brought around. I have two VWs and ballet was awful both times. Service sends an email when done I only check email once a day. Please text or call when car is ready. Car was dropped of the night before for an oil change, rotation, and inspection. Took ALL DAY for a one hour job. My car is great, service not so much. Not sure I would buy again here. More
My car was supposed to be ready at the certain time. It was not. It was an hour late. I found my car, finished, and sitting on the lot. I had to go find someone and get my car. Poor service. It was not. It was an hour late. I found my car, finished, and sitting on the lot. I had to go find someone and get my car. Poor service. More
We have worked for Andrew for the past 10 years. He has always been outstanding in keeping us informed of our vehicles progress through the maintenance. Andrew has always Always gone above and beyon He has always been outstanding in keeping us informed of our vehicles progress through the maintenance. Andrew has always Always gone above and beyond. More