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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,480 Reviews
Call Service Center (757) 424-4689

1,480 Reviews of Southern Volkswagen Greenbrier - Service Center

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August 31, 2024

Great Customer Service! Tim takes Great Care of His Customers. I live in NC, and Recommend Southern to all my VW Owner friends. The travel distance is worth it. More

by JAMES.BAYE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Report | Print
August 30, 2024

Kept my car for 3 days and still not done. Had to come pick up because part had not come in ! More

by EQUITYMANINVESTS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
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August 30, 2024

Tim was great to work with, made getting my car serviced very simple and easy. Once work repairs were authorized turn around was quick. More

by SAYVNLIVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Report | Print
August 30, 2024

Was irritated they said it would take 1 day but service took two days and didn’t know when they’re rentals would be available More

by nelsocal123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
August 30, 2024

Took 2 hours from checking in and that time is improving great customer service and as always Tim is the best More

by epcruse59
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim from Service
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August 29, 2024

Tim is the man, he should be regarded as a significant asset to your organization. More

by TYLER.W.BOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
Report | Print
Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 29, 2024

Clean business and good customer service. Got oil and tire rotation done as a walk in pretty quick More

by GSPDIMAURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 28, 2024

It’s okay…but I will not be returning to this location. Have a good day. More

by vita685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 28, 2024

Andrew Smithson is the best you can get. His level of concern plus his know-how is unmatched. More

by THEHODGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Report | Print
Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 28, 2024

Your dealership is a great business except for yesterday's service. The service was bad. More

by Connie Wiggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Report | Print
Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

We value and appreciate your business, Connie. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Sep 01, 2024 -

Connie Wiggins responded

My last visit to my dealership was not a nice visit. After going in for a rim to be installed and having had a 8:00 AM appointment, my car was taken in the shop at about 10:00 AM. I had my rim put on, then later learning that I needed a passenger front tire, also. I had the tire put put on, too. I told the stand-in advisory at the beginning of my visit about having my tire pressure light(inside) of my car to be readjusted(reset) to my tires and that I had set my appointment up for 8:00 AM because I had to be to work later on that day. Anyway, I get my car back w/out the tire light readjusted (inside) my car(light still on) and finds out that a "NEW" technician had performed the work on my car and didn't know how to readjust my tire pressure light (inside my car). Joshua a more skilled technician had to fix my issue/concern. I deeply appreciate his service and to add to my disaster day, I had to call my job and state that I was unable to come in because of being held up at my dealership.

Sep 01, 2024 -

Connie Wiggins responded

Thank you for forwarding my response(feedback) to the General Manager of the dealership for an upcoming more better visit. I also, appreciate the fact that you believe in solving your customers concerns/issues for a better future business.....

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