Southern Volkswagen Greenbrier - Service Center

Excellent. Wes took me as a walk in, figured out my cars challenging problem. Ordered the part and worked with my schedule to fit me in on a Saturday for the re Wes took me as a walk in, figured out my cars challenging problem. Ordered the part and worked with my schedule to fit me in on a Saturday for the repair. Communicates clearly and often though out the entire process. More

It was great. They helped me a lot and explained it simply to me what could be wrong with my car. Wes was great They helped me a lot and explained it simply to me what could be wrong with my car. Wes was great More

Wonderful. Answered every question I had and if he didn't know he went and got help instead of just leading me astray Answered every question I had and if he didn't know he went and got help instead of just leading me astray More

I know when I bring any of my Volkswagens to southern Volkswagen service department, I will be treated like family. They call me they text me and keep me in the loop of what's going on with my car what i Volkswagen service department, I will be treated like family. They call me they text me and keep me in the loop of what's going on with my car what is needed now and in the short future. More

He was courteous, professional, informative, caring and supportive. He taught me things about my car and made sure that I text him if I had any questions or concerns. He is a Phenomenal example of what cus supportive. He taught me things about my car and made sure that I text him if I had any questions or concerns. He is a Phenomenal example of what customer care is... More

friendly and they do their job time efficient waiting area is too small good manners area is too small good manners More

I appreciate the time Wes took to answer all of my questions and to explain the work that was being done. questions and to explain the work that was being done. More

My problem was discovered quickly and was found to be under warranty. I am very thankful! under warranty. I am very thankful! More

This dealership and Andrew Smithfield is very unprofessional, unconcerned, and lacks communication. No updates on your car, nobody calls and let you know anything just leave you completely in the unprofessional, unconcerned, and lacks communication. No updates on your car, nobody calls and let you know anything just leave you completely in the dark. More

I was supposed to get a callback telling me when my parts would be in and I never got a call instead I called almost a month later myself to find out what was going on then boom now I got an appointment to c would be in and I never got a call instead I called almost a month later myself to find out what was going on then boom now I got an appointment to come back More