Southern Volkswagen Greenbrier - Service Center

I dropped my car off early and then added a few more maintenance items and they completed it in a reasonable time. maintenance items and they completed it in a reasonable time. More

Good service. Took care of everything I needed done to my vehicle within a timely manner. Took care of everything I needed done to my vehicle within a timely manner. More

The best service,supper quick , and communicative throughout the entire process. Thanks, Tim Champions and all service personal. throughout the entire process. Thanks, Tim Champions and all service personal. More

I had a very pleasant experience everyone was so kind and not once did I feel pressured Highly Recommend not once did I feel pressured Highly Recommend More

I took my 2024 Atlas in to get the bumperdillo replaced as the original one was installed improperly by a different dealer. The new bumperdillo is a different color and slightly smaller. Only downside was as the original one was installed improperly by a different dealer. The new bumperdillo is a different color and slightly smaller. Only downside was a chip in the bumper paint (I think the chip was hidden by the previous bumperdillo). The service advisor Andrew pointed it out to me, (which I really appreciated) and then took it over to the body shop to get the chip repaired. Not too noticeable, but I can see it because I know where it is. So I’m not disappointed with the service, just in the damage probably caused by the other dealer. More

I’m sure the staff at Southern Greenbrier are very nice individuals. There just seems to be a disconnect in regards to communication, I never in my life have waited 6.5 hours for a scheduled oil change. individuals. There just seems to be a disconnect in regards to communication, I never in my life have waited 6.5 hours for a scheduled oil change. Perhaps since the staff is willing to communicate by text/ phone call.. perhaps one can provide an estimated wait time to the customer. Maybe provide shuttle service to the local mall? Upgrade vending machine options? Thus is what the competitor is providing. But most of all is empathy, or lack of. Even a show of a little compassion in regards to drastic wait times should be shown. More

Wes was thorough in helping me through the service process. Service was great and delivery was as expected. They completed the job earlier than expected. process. Service was great and delivery was as expected. They completed the job earlier than expected. More

Friendliest staff around. Communication is awesome and they are so knowledgeable about what we need. Thanks. Communication is awesome and they are so knowledgeable about what we need. Thanks. More

Took my car in on Saturday for oil change. As always service was good just as previous visits! As always service was good just as previous visits! More