Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,452 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,452 Reviews of Southern Volkswagen Greenbrier - Service Center
Sort by
October 08, 2023
The service department rotated my tires but did not check the air in each tire after rotating. My air light came on as I drove no less than 5 miles from the dealership. I’ve purchased two vehicles from this the air in each tire after rotating. My air light came on as I drove no less than 5 miles from the dealership. I’ve purchased two vehicles from this dealership and it seems that the service level knowledge of the mechanics and advisors dramatically decreased over the years. I only service my vehicle at this dealership. Although the service level is not up to par I stay loyal but am very disappointed each time my car is serviced. More
by CSPEARS70
Verified CustomerEmployees Worked With
Wes in the service department
October 05, 2023
I was originally told the repair would take 4-5 hours but I did not get my car back for three days. I had to keep asking when it would be done and I feel the service representatives should keep the customer I did not get my car back for three days. I had to keep asking when it would be done and I feel the service representatives should keep the customer updated when there is such a massive delay. I had a week old baby at home and did not need the extra stress of being careless for days. I was not impressed More
by EMZ13K
Employees Worked With
Tim
October 03, 2023
Southern Volkswagon was easy to schedule with. I dropped my son's car off the night before and it was ready early the next day. Tim called me with other items that needed to be done and explained I dropped my son's car off the night before and it was ready early the next day. Tim called me with other items that needed to be done and explained what they were. This is a much better experience than the Southern GMC service center for sure! More
by VA4CUNNINGHAMS
Employees Worked With
September 22, 2023
The reason I bring my ALLTRACK to Southern is because I trust and rely on Tim Champion. He provides the information I need to make choices regarding maintenance actions, and he looks for opportunities to trust and rely on Tim Champion. He provides the information I need to make choices regarding maintenance actions, and he looks for opportunities to mitigate costs. Much appreciated. Also, thanks and commendation to your warranty administrator who more than once has provided a share-cost or discount. More
by STEVEN.LITWILLER
Employees Worked With
Tim Champion
December 26, 2022
IF I could leave 0 Stars I would. This place should be avoided at ALL costs. ANDREW SMITHSON oversaw a State Inspection over my car and he and despite my car passing the inspection, t This place should be avoided at ALL costs. ANDREW SMITHSON oversaw a State Inspection over my car and he and despite my car passing the inspection, the brake calipers were not put back on the car properly and the Knock Sensor was "loose" which caused my engine light to come on days after leaving. Then when I called to have the car towed, they gave me the run around and essentially had my car disabled for almost a week. To make matters worse ANDREW denied hearing any dragging noise, which literally happens everytime the wheels move yet he told me he "couldn't reproduce it". I took my car to Pep Boys to get brake pads and he confirmed to me that the Calipers weren't on properly which caused them to grind against the rotors. I had to get Rotors AND calipers thanks to these crooks which cost me $1k for something that should've never occurred from a STATE Inspection. STAY AWAY FROM SOUTHERN AUTO GROUPS. Take your money elsewhere and don't give them any of your money. I nor anyone I know will be buying from them anymore. More
by Asuratb
Employees Worked With
Andrew Smithson
April 07, 2021
The services department price gouges to the point of fraud!!! I had a small plastics piece come off of my car and requested a quote for the part and labor. The service team member state that they discon fraud!!! I had a small plastics piece come off of my car and requested a quote for the part and labor. The service team member state that they discontinued making for that style of part for my car. The new style was 160.00 for the part and that I should by 2. The labor would be 300.00. In 1 minute in the waiting area I found the exact part on Carparts.com for 44.95 and my husband placed it with no tools. This type of markup and price gouging is disgusting, deplorable and the reason why the auto service industry is one of the Most mistrusted. I will never go her again. I plan on sharing my experience with everyone in the NAVY stationed in Hampton Roads More
by JaeWill
Employees Worked With
Wesley Tolson
