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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,453 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,453 Reviews of Southern Volkswagen Greenbrier - Service Center
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October 04, 2019
Ups and Downs My first review was stellar but within a day the issue was back. I was told intermittent problems are the worst to diagnose. But after the stuck with My first review was stellar but within a day the issue was back. I was told intermittent problems are the worst to diagnose. But after the stuck with it for 5 weeks it seems to have been resolved. Wes was good and keeping me informed of their progress. More
by KAREN.BUCK
Verified CustomerEmployees Worked With
Wes
October 04, 2019
10 years of excellent service Bought new from Greenbrier/Southern and have returned every 5k for service. Always treated well and work performed correctly. Andrew is an awesome s Bought new from Greenbrier/Southern and have returned every 5k for service. Always treated well and work performed correctly. Andrew is an awesome service advisor. More
by Noname
Employees Worked With
Andrew Smithson
October 04, 2019
Oil change, tire rotation, and state inspection The service dept was wonderful. I have no complaints about it. My car was ready when I came to pick it up. I enjoy getting my car serviced there. The service dept was wonderful. I have no complaints about it. My car was ready when I came to pick it up. I enjoy getting my car serviced there. More
by QUEENBKEYA
Employees Worked With
Kara, Dave Browning
October 04, 2019
As promised Service and recalls were performed as promised and on time. Thrilled with the attention and updates as I had to wait for the vehicle. Would recommend Service and recalls were performed as promised and on time. Thrilled with the attention and updates as I had to wait for the vehicle. Would recommend this dealership to friends and family. More
by SARABI_NALA
Employees Worked With
Wes
October 04, 2019
Tim was awesome The service I received was second to none. Tim Champion is an asset to your company. Thank you for the stellar work! I will definitely be back! The service I received was second to none. Tim Champion is an asset to your company. Thank you for the stellar work! I will definitely be back! More
by VCUPIANIST
Employees Worked With
Cortez Gilliam, Tony Nelson
October 04, 2019
Excellent Customer Service As always, Andrew takes very good care of my car, and keeps me posted on everything that my car may need. I give Andrew 100+ As always, Andrew takes very good care of my car, and keeps me posted on everything that my car may need. I give Andrew 100+ More
by TEENY49
Employees Worked With
Mr. Reinard Taylor, Hellen Kopanakis
September 27, 2019
Bad experience I waited for 3 hours for a simple oil change and multi-point inspection. The service rep did not even get back with me about the battery test or other I waited for 3 hours for a simple oil change and multi-point inspection. The service rep did not even get back with me about the battery test or other issues. More
by TAJFELD1
Employees Worked With
Can't remember the service rep's name.
September 20, 2019
Went above and beyond for my service I had had my EPC and check engine lights come on while driving to work. I was able to get home and had my car towed the same day even though it was th I had had my EPC and check engine lights come on while driving to work. I was able to get home and had my car towed the same day even though it was the day after the hurricane. I got a loaner car and they fixed my car and also replaced all the plugs, wires, and packs. My sales person was not in the next day so I was able to keep the car until after my scheduled dent removal was complete which was the same week. I have not had any problems with the car since and I did not have to pay anything for the repairs. I only paid for gas on the loaner. More
by Mandyluv94
Employees Worked With
Charlie Roy Schesventer
September 19, 2019
Excellent service I am happy to say that I always receive excellent service from the entire dealership. Thanks so much for being excellent. I would recommend this deale I am happy to say that I always receive excellent service from the entire dealership. Thanks so much for being excellent. I would recommend this dealership to all my friends and family. More
by IMTHINGN
Employees Worked With
Farley Perkins, Charlie Roy Schesventer
September 18, 2019
Service I worked with Kenna from the service department. She was friendly and kept me informed about my car. I also made an online appointment but when I got I worked with Kenna from the service department. She was friendly and kept me informed about my car. I also made an online appointment but when I got to the dealer ship they said I didn’t have an appointment. Kenna explained everything and said she would do her best to have my car completed. My car was completed that day. More
by heathercook
Employees Worked With
Kenna
