Southern Volkswagen Greenbrier - Service Center

Service Representative Buying a car at Southern VW gave the experience you expect from Sales Reps. They fit the 'used car salesman' stereotype completely. I'm super glad tha Buying a car at Southern VW gave the experience you expect from Sales Reps. They fit the 'used car salesman' stereotype completely. I'm super glad that the service department is far better. Wes has been a great service rep. I bought a car that had multiple problems within the first 30 days. The only thing that salvaged my opinion of VW and this particular dealership was the great service by Wes, one of the Service Representatives. More

Fast and efficient Quick in and out. Explained all of the options to add to service already scheduled for but not pushy just recommended services to complete at the tim Quick in and out. Explained all of the options to add to service already scheduled for but not pushy just recommended services to complete at the time of the visit. More

The Service Department SUCKS they do not know what they are This Dealership needs to be investigated for poor service and fraud. Their customer service skills suck. They are stealing money. This dealeship needs This Dealership needs to be investigated for poor service and fraud. Their customer service skills suck. They are stealing money. This dealeship needs to get sued. All the staff does is tell lies. More

In and out. I always use this dealership. They get me in and out 😊. My girls had a dentist appt. @4:00 I took a chance getting my oil change not knowing if I I always use this dealership. They get me in and out 😊. My girls had a dentist appt. @4:00 I took a chance getting my oil change not knowing if I would get out in time but as always I did. I was in and out within an hour . More

Everything went well I only went in for a service call I believe your questions do not apply to me and is a little aggravating Thank you for everything I only went in for a service call I believe your questions do not apply to me and is a little aggravating Thank you for everything More

Quick Service I did not have an appointment, as I started the day off with an unexpected dead battery. I got a jump start and went straight to the service dept., wh I did not have an appointment, as I started the day off with an unexpected dead battery. I got a jump start and went straight to the service dept., where my battery was replaced with minimal waiting. More

Vw passat It was a good experience to take my car there and would take it again. I would like to receive my mini inspection sheet that I did not receive , may It was a good experience to take my car there and would take it again. I would like to receive my mini inspection sheet that I did not receive , maybe next time . Thank you More

Recalls Tim was so very helpful and made my first visit to this service center productive and pleasant. He was very friendly and personable. He even took time Tim was so very helpful and made my first visit to this service center productive and pleasant. He was very friendly and personable. He even took time to follow up the next to make sure that all was well with the service provided. More

Diesel Warranty I have a diesel jetta. Your Service Advisor, Chris Langdon worked hard to ensure my vehicle was covered under the extended warranty that was provided I have a diesel jetta. Your Service Advisor, Chris Langdon worked hard to ensure my vehicle was covered under the extended warranty that was provided by the Recall. Needless to say, I was grinning ear to ear, and so releived to learn this from him. And provided me with a loaner car. He kept me apprised of the status of my car as time went on. He and Southern helped my financial situation enormously. I greatly appreciate all that your team has done for me. Thank you very much. More

Excellent Customer Service As always, Andrew takes very good care of my car, and keeps me posted on everything that my car may need. I give Andrew 100+ As always, Andrew takes very good care of my car, and keeps me posted on everything that my car may need. I give Andrew 100+ More