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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,453 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,453 Reviews of Southern Volkswagen Greenbrier - Service Center
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September 14, 2019
Great Service! Professional, prompt & punctual service! A shout out to Kenna Wolf for taking care of me. Service was quick, friendly , and welcoming environment. Thi Professional, prompt & punctual service! A shout out to Kenna Wolf for taking care of me. Service was quick, friendly , and welcoming environment. This dealership is top notch. More
by XCLUSIV110
Verified CustomerEmployees Worked With
Kenna Wolf
September 13, 2019
Not a pleasant experience I went to get my vehicle serviced for a mis firing code 304. I have called the warranty company that Volkswagen made me by for $4000. They told me tha I went to get my vehicle serviced for a mis firing code 304. I have called the warranty company that Volkswagen made me by for $4000. They told me that my vehicle would be covered and could get a rental. I go to the dealership and they tell I need to pay out of pocket for the rental and then they could not find me a rental. So they Diagnose it and that told me the repair would be 1,000. And the called the warranty company and now they wont cover it. They told me the dealer sold you the wrong warranty. Me now stuck I cant pay for that. So dealer said then you have to pay us for the Diagnost fee $135. I had a $100 because my warranty deductible was as such. So I went to a honest dealership and the mechanic lent me the $35 to but the coil and fix my issues for just $35 and the car now runs like new. More
by OSAEZII
Employees Worked With
Tim
September 12, 2019
Perfect in every way!!!! I just moved to the area... i am so lucky to have found Southern Volkswagon Greenbrier. Andrew is absolutely the best EVER!!! I will return.. I just moved to the area... i am so lucky to have found Southern Volkswagon Greenbrier. Andrew is absolutely the best EVER!!! I will return.. More
by MARYO3518
Employees Worked With
ANDREW
September 12, 2019
Good experience The staff is courteous, helpful and friendly. They try hard to deliver your vehicle when promised. They know their products very well and do excellent The staff is courteous, helpful and friendly. They try hard to deliver your vehicle when promised. They know their products very well and do excellent work. More
by JDAVIDPRATT.PRATT1
Employees Worked With
Kenna Wolf
September 12, 2019
Excellent Service I always recommend Southern service dept. How I'm going to be treated after the sale is more important to me, when the sales transaction. I always recommend Southern service dept. How I'm going to be treated after the sale is more important to me, when the sales transaction. More
by JUDYDEBOS
Employees Worked With
Tim
September 10, 2019
State Inspection I've been working with Andrew in the service department for years. He already know how I am as a person and when I bring my vehicles in for service. C I've been working with Andrew in the service department for years. He already know how I am as a person and when I bring my vehicles in for service. Came in the other day for an State Inspection. All I can say he is Excellent Service Advisor. Our family is always happy to work with Andrew. He Is The Best!!! More
by MAZDAFL
Employees Worked With
Farley Perkins, Cortez Gilliam, Cynthia Rawlings
September 09, 2019
They kept me very up to date They always called me to let me know what was going on with my vehicle and they were all very friendly and even got me a rental car so I would get bac They always called me to let me know what was going on with my vehicle and they were all very friendly and even got me a rental car so I would get back and forth to work More
by MICHAELP336
Employees Worked With
Andrew, Tim
September 09, 2019
Excellent 👍👌😀 I am always happy whenever I visit this dealership 😊 thanks to Tim and other staff in different departments! That doesn't always happen at other dea I am always happy whenever I visit this dealership 😊 thanks to Tim and other staff in different departments! That doesn't always happen at other dealerships. The personal touch really is extended at Southern Volkswagen Greenbrier... Keep up the great job. It is noticed when one receives great customer service 👍.. More
by Ms V
Employees Worked With
Tim with service.., Hellen Kopanakis
September 06, 2019
Inspection for Vehicle My review is based on excellent customer service from the time of arrival until the time I departed. Warm, friendly, professional, caring, genuinely c My review is based on excellent customer service from the time of arrival until the time I departed. Warm, friendly, professional, caring, genuinely concerned. Thanks More
by LPERKINS75
Employees Worked With
None, Farley Perkins, Reggie Myers, Cynthia Rawlings, Jeff Owens, Sherard Bethea
September 06, 2019
They left my engine bay a mess! I took my car in for an oil change like I normally do, had to wait almost 4 hours to have it done, then when I finally got my car back, there was a st I took my car in for an oil change like I normally do, had to wait almost 4 hours to have it done, then when I finally got my car back, there was a streak of dry oil on my windshield, then I got out of my car looked under hood just to see that there was a puddle of oil around the engine area, normally don't have an issue but I figured I'd bring this up for precautionary statements! More
by SAMUELHAZELWOOD
Employees Worked With
Tim Champion
