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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,475 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,475 Reviews of Southern Volkswagen Greenbrier - Service Center
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October 04, 2019
Friendly and Knowledgeable Service Staff I love bringing my Jetta TDI to Southern because I know they will treat my vehicle as their own and get it taken care of! No other dealership knows ho I love bringing my Jetta TDI to Southern because I know they will treat my vehicle as their own and get it taken care of! No other dealership knows how to care for diesel cars better. More
by coastia89
Verified CustomerEmployees Worked With
Chris Langdon
October 04, 2019
Ups and Downs My first review was stellar but within a day the issue was back. I was told intermittent problems are the worst to diagnose. But after the stuck with My first review was stellar but within a day the issue was back. I was told intermittent problems are the worst to diagnose. But after the stuck with it for 5 weeks it seems to have been resolved. Wes was good and keeping me informed of their progress. More
by KAREN.BUCK
Employees Worked With
Wes
October 04, 2019
Tim was awesome The service I received was second to none. Tim Champion is an asset to your company. Thank you for the stellar work! I will definitely be back! The service I received was second to none. Tim Champion is an asset to your company. Thank you for the stellar work! I will definitely be back! More
by VCUPIANIST
Employees Worked With
Cortez Gilliam, Tony Nelson
October 04, 2019
Oil change, tire rotation, and state inspection The service dept was wonderful. I have no complaints about it. My car was ready when I came to pick it up. I enjoy getting my car serviced there. The service dept was wonderful. I have no complaints about it. My car was ready when I came to pick it up. I enjoy getting my car serviced there. More
by QUEENBKEYA
Employees Worked With
Kara, Dave Browning
October 04, 2019
Finished Used the drop off procedure for a service. Drop off was super quick, I was in and out in a total of 5 minutes. They where also able to complete the w Used the drop off procedure for a service. Drop off was super quick, I was in and out in a total of 5 minutes. They where also able to complete the work much earlier than I anticipated, finishing around 1330 instead of closer to 1600 that day. All in all it was pretty quick and efficient. More
by RDD1213
Employees Worked With
Mike
October 04, 2019
10 years of excellent service Bought new from Greenbrier/Southern and have returned every 5k for service. Always treated well and work performed correctly. Andrew is an awesome s Bought new from Greenbrier/Southern and have returned every 5k for service. Always treated well and work performed correctly. Andrew is an awesome service advisor. More
by Noname
Employees Worked With
Andrew Smithson
October 04, 2019
As promised Service and recalls were performed as promised and on time. Thrilled with the attention and updates as I had to wait for the vehicle. Would recommend Service and recalls were performed as promised and on time. Thrilled with the attention and updates as I had to wait for the vehicle. Would recommend this dealership to friends and family. More
by SARABI_NALA
Employees Worked With
Wes
October 04, 2019
Good customer service The service center was responsive to my concerns. The staff member who assisted me at the service counter was pleasant and helpful. I appreciated his The service center was responsive to my concerns. The staff member who assisted me at the service counter was pleasant and helpful. I appreciated his customer service. More
by TURTLELSIE
Employees Worked With
Tim
September 27, 2019
Bad experience I waited for 3 hours for a simple oil change and multi-point inspection. The service rep did not even get back with me about the battery test or other I waited for 3 hours for a simple oil change and multi-point inspection. The service rep did not even get back with me about the battery test or other issues. More
by TAJFELD1
Employees Worked With
Can't remember the service rep's name.
September 20, 2019
Went above and beyond for my service I had had my EPC and check engine lights come on while driving to work. I was able to get home and had my car towed the same day even though it was th I had had my EPC and check engine lights come on while driving to work. I was able to get home and had my car towed the same day even though it was the day after the hurricane. I got a loaner car and they fixed my car and also replaced all the plugs, wires, and packs. My sales person was not in the next day so I was able to keep the car until after my scheduled dent removal was complete which was the same week. I have not had any problems with the car since and I did not have to pay anything for the repairs. I only paid for gas on the loaner. More
by Mandyluv94
Employees Worked With
Charlie Roy Schesventer
