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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,475 Reviews

1,475 Reviews of Southern Volkswagen Greenbrier - Service Center

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March 13, 2025

Excellent service. In and out as scheduled. Prompt cashier exit. Clean waiting area. Thank you. More

by BRIANRICH.VBEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tavis (TJ) Tabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Humphries...
March 13, 2025

Waited 3 hours for an oil change. Texted the Greenbriar message about job completion and did not receive a response. More

by g4cpdhm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
March 12, 2025

Absolutely the best Vw dealership in the whole USA. I will always give them any business I have. Thank you for everything you restored my faith in car dealerships. More

by rudydwyer2
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Wess in service his treatment is like you known him forever Also very professional.
March 11, 2025

Very helpful I've been coming to get service for years since I bought my Jetta in 2016 and I love the customer service they give me More

by ANGELENEDEW67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
March 11, 2025

Staff was friendly and knowledgeable. They got my car done in a fairly reasonable time. More

by learyjonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
March 10, 2025

Very professional. Keeps me informed and provides choices for repairs That mechanic and service representative are always helpful More

by jwmiller58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
March 10, 2025

I've been a customer since 2018 and I'm satisfied with the service as long as I feel there's honesty. Everyone is courteous. More

by SIS.SJOHNSON50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
March 04, 2025

Lack of communication writing the contract; the name and signature was not matched, which resulted in additional trips to the dealership. More

by TCHLIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hallal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

My technician Tim did not do his customer service job and let me know my total price until I was picking up the car. That’s not fair at all, I asked him a question on the phone and he told me a price that’s More

by quelj89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
March 03, 2025

They were great at getting back to me about the issue I was having with my brand new car. They are going to replace the parts under my limited warranty More

by MONIQUEB351
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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