Back

Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,475 Reviews

1,475 Reviews of Southern Volkswagen Greenbrier - Service Center

Sort by
August 15, 2019

Over charged a phone quote by $200 dollars Took the car VW in to realignment driver side window they broke a part said it would be taken care of then was called said I needed service and was qu More

by Ripped off 8277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 19, 2019 -

Southern Volkswagen Greenbrier responded

We strive for 100% customer satisfaction and it is apparent your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact 757-424-4689 so we can discuss possible solution options with you. Sincerely, Farley Perkins Vice President 757-424-4689

August 13, 2019

Car Upkeep Everything is all ways done in a timely manner and Tim is very up front with me! Will all ways make Greenbrier VW gets my business. More

by REESEDAWGMH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Aug 14, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with Tim and our service team. Best regards, Farley Perkins Vice President 757-424-4689

August 13, 2019

Great Upon driving in I was greeted with a smile and a handshake as always. After discussing the problem I left my car. Wes kept me abreast via text. Upon r More

by SPIRIT701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes from the service department.
Aug 14, 2019 -

Southern Volkswagen Greenbrier responded

We are pleased to hear that you had an excellent service experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best regards, Farley Perkins Vice President 757-424-4689

August 13, 2019

Wheel alignment I was given prompt attention by Wes Tolson my service representative. The repair job was completed in a timely manner. It's always a pleasant exper More

by JOE C.ST. GEORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Tolson
Aug 14, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for writing about your visit with us! I am happy to hear that Wes was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Farley Perkins Vice President 757-424-4689

August 12, 2019

Always great service! I have a few VW service centers in my area to choose from, and I always choose Southern VW. They have wonderful staff and are very accommodating to yo More

by nicktavarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 14, 2019 -

Southern Volkswagen Greenbrier responded

We truly appreciate you taking the time to write about your experience at our service department. We’re happy to hear that you continually trust us with your vehicle. We can’t wait to see you again! Best regards, Farley Perkins Vice President 757-424-4689

August 12, 2019

Gets things done They get things done in a timely and effective manner. People are not overtly friendly which I like and most of all, the people in service department More

by justJuRi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Campion
Aug 14, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the positive feedback. We are driven to offer timely and efficient customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best regards, Farley Perkins Vice President 757-424-4689

August 12, 2019

Service department I had another great experience with the service department on 8.9.19. I was able to get my appointment to do front/rear brakes very fast (1 day) fro More

by DWHEELER283
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The cashier was very pleasant and efficient
Aug 14, 2019 -

Southern Volkswagen Greenbrier responded

It is wonderful to hear that our staff at Southern Volkswagen Greenbrier was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Farley Perkins Vice President 757-424-4689

August 11, 2019

Wes is great Always a good experience here. Wes is kind and patient. He is also very good with communication even when it is difficult to communicate while you are More

by JGROSSO86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
Aug 14, 2019 -

Southern Volkswagen Greenbrier responded

We appreciate your kind words about Wes and the entire service team. Thank you for continually choosing Southern Volkswagen Greenbrier for your vehicle needs. Best regards, Farley Perkins Vice President 757-424-4689

August 10, 2019

Helpful Andrew works with me every time I go in to get my car serviced I would recommend him to my friends I have been going to greenbriar Volkswagen deale More

by CATSK60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Rawlings
Aug 11, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Farley Perkins Vice President 757-424-4689

August 09, 2019

The staff was courterous and proffesional . Respectful. It is always a pleasure to visit this location to get my service, The staff is honest and trustworthy and I enjoy my visit. Robin Price More

by RPRICE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim and Brett, Farley Perkins
Aug 11, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for this amazing review. We really appreciate your business. Best, Farley Perkins Vice President 757-424-4689

...
83
...