Back

Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,475 Reviews

1,475 Reviews of Southern Volkswagen Greenbrier - Service Center

Sort by
August 01, 2019

Quick as a Rabbit, fast as a Beatle The Team at Southern Volkswagen Greenbrier is great to deal with. As was in and out as fast as you can say "Jack Robinson". Great team work makes for More

by TRMCCANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Aug 01, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Southern Volkswagen Greenbrier satisfied. Best regards, Farley Perkins Vice President 757-424-4689

July 31, 2019

Great Service! I want to thank everyone at Southern Volkswagen for their knowledge and excellent customer service while helping me schedule and during my service app More

by JEFFCADDY81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason F
Aug 01, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the amazing feedback! One of our top priorities is excellent customer service and we are proud that this was offered to you during your recent visit. Best regards, Farley Perkins Vice President 757-424-4689

July 30, 2019

Oil Change I love that Southern Volkswagen does free oil changes! They were complete with my oil change in a little over an hour and the staff was all very frien More

by SHANNON.DONAHUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Thompson
Aug 01, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for sharing your experience with us! Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Farley Perkins Vice President 757-424-4689

July 30, 2019

Car Upkeep Tim and the Greenbrier VW Team r all ways in their "A Game" They make sure U know what ur getting before U come out of pocket! More

by REESEDAWGMH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Aug 01, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for writing this amazing review of our team! We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best regards, Farley Perkins Vice President 757-424-4689

July 29, 2019

Great Service Always great timely service with very friendly and professional staff. Please keep doing everything that you are doing. Will do business again and r More

by RPABBOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 01, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best regards, Farley Perkins Vice President 757-424-4689

July 29, 2019

Headlight recall Service Wes was efficient and professional. He was also very informative and you could tell he listens to the customer. Thanks for making it fast and cheap More

by WCRN07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
Aug 01, 2019 -

Southern Volkswagen Greenbrier responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in efficient, informative, and professional customer service and I'm glad that Wes made such a great impression on you. Best regards, Farley Perkins Vice President 757-424-4689

July 29, 2019

New Tires and Alignment Southern Volkswagen Greenbrier Service Dept is the best. Their knowledge and customer service is second to none! I will no doubt be a repeat custome More

by GolfyGal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim and Wesley
Aug 01, 2019 -

Southern Volkswagen Greenbrier responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Southern Volkswagen Greenbrier's Service Department. Best regards, Farley Perkins Vice President 757-424-4689

July 29, 2019

Quick Inspection My inspection was completed on time. Issues that needed to be fixed were explained to me and taken care of. No surprises or extra expenses. More

by CRWILLIAMS92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 01, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for your kind words! We are thrilled that our staff have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best regards, Farley Perkins Vice President 757-424-4689

July 26, 2019

Non-competitive pricing I scheduled my service appointment online over 1 week prior to the actual appointment. I arrived at the dealership to check in my vehicle and they did More

by JEREMY.KOKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tara McCullough
Aug 19, 2019 -

Southern Volkswagen Greenbrier responded

We strive for 100% customer satisfaction and it is apparent your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact 757-424-4689 so we can discuss possible solution options with you. Sincerely, Farley Perkins Vice President 757-424-4689

July 26, 2019

Check engine light and tire pressure light The check engine light was taken care of and I did the recommendef service. The tire pressure light was still on when I picked up my car. I'm not sure More

by BERNARDBOONE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Aug 02, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Best regards, Farley Perkins Vice President 757-424-4689

...
85
...