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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,453 Reviews

1,453 Reviews of Southern Volkswagen Greenbrier - Service Center

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July 17, 2019

Quality Workmanship with a smile High quality worked performed completed quickly and on time at a reasonable cost. The staff at Southern VW was very helpful yet friendly and professio More

by GregG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 18, 2019 -

Southern Volkswagen Greenbrier responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Southern Volkswagen Greenbrier, we value our customers and we look forward to seeing you on your next visit. Best regards, Farley Perkins Vice President 757-424-4689

July 16, 2019

Quick and informative I had a pleasant experience working with Andrew as my service advisor. He is very knowledgeable and was able to quickly provide the root cause and par More

by DEEKA88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Jul 18, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied with Andrew’s help and we do appreciate your business. Best regards, Farley Perkins Vice President 757-424-4689

July 16, 2019

Perfect pricing & convenience! Southern Volkswagen provided not only outstanding service, but competitive pricing as well. A friendly and thoughtful staff managed to help ease the s More

by GABRIELWETMORE131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 18, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for writing about your visit with us! I am happy to hear that Andrew and our team were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Farley Perkins Vice President 757-424-4689

July 15, 2019

Wonderful Professionalism at its best! Tim Champion in Service Dept and General Manager Farley Perkins are very professional and thorough. Always friendly and More

by ROBERTASHORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion, Farley Perkins
Jul 18, 2019 -

Southern Volkswagen Greenbrier responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a friendly, thorough, and professional service experience. Your feedback is a testimony that our dedication has really paid off. Best regards, Farley Perkins Vice President 757-424-4689

July 15, 2019

Excellent Service Simply put, the service was excellent. The cost of my service was reasonable. My service advisor, Tim is terrific. No complaints about the service, More

by KJENKINS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion, Service Advisor
Jul 18, 2019 -

Southern Volkswagen Greenbrier responded

We are pleased to hear that you had an excellent experience with Tim and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best regards, Farley Perkins Vice President 757-424-4689

July 15, 2019

Excellent Volkswagen experience The customer service at Southern Volkswagen is first-rate. My Service Advisor, Wes Tolson was personable and informative. I receive 5 star service ev More

by CHPRCHK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Tolson, Service Advisor
Jul 18, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for this great review! We're excited to hear that Wes took care of you! He is a great asset and we appreciate all he does. Best regards, Farley Perkins Vice President 757-424-4689

July 15, 2019

Great customer service and timely email reminder. They were waiting for me and not me waiting for them. The wait time that was quoted before my appointment was exactly correct. The servicemen also had More

by MARICIAGRANBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Rawlings, Jeff Owens, Jason F, John Natale Jr.
Jul 18, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best regards, Farley Perkins Vice President 757-424-4689

July 14, 2019

friendly and professional staff Excellent service and didn't have to wait a long time. Tara was very helpful, friendly, and professional. Very knowledgeable about my car and what is More

by Cam04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McCullough
Jul 14, 2019 -

Southern Volkswagen Greenbrier responded

Thanks for your outstanding review! I'm very happy to hear that Tara was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Farley Perkins Vice President 757-424-4689

July 13, 2019

Oil Change Excellent service and didn’t have to wait a long time! Andrew Smithson is very helpful and polite! Kept us informed in a timely manner if an issue was More

by LAWIGNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Jul 14, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the excellent review! It is great to know that Andrew was able to provide you with a polite, informative, and exceptional service. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Farley Perkins Vice President 757-424-4689

July 12, 2019

Exactly what I expect from my dealership. I never have my car service any other place. I can always depend on my Volkswagen customer service rep to keep me informed of the things that I need t More

by KIMMYNTHEGO757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farley Perkins, Cortez Gilliam, Charlie Roy Schesventer, Mauri Wimbush, John Natale Jr.
Jul 14, 2019 -

Southern Volkswagen Greenbrier responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Farley Perkins Vice President 757-424-4689

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