Southern Volkswagen Greenbrier - Service Center

very nice place and the service is number one will not buy my cars from no one but southern VW' long time customer I no I can trust southern VW sal will not buy my cars from no one but southern VW' long time customer I no I can trust southern VW sales service for my cars and truck for years to come. More

Efficient quick service! I have been a customer here since 2003 and the service has always been exemplary! My various service associates are efficient, helpful and explain eve I have been a customer here since 2003 and the service has always been exemplary! My various service associates are efficient, helpful and explain everything related to service in a very precise way! Andrew is the current service associate and he is so pleasant and great to deal with! More

Customers are not a priority I had a 2:15pm appointment to get an oil change. I also decided to get a tire rotation and was told it would take 1 1/2 to 2 hours. That seemed a litt I had a 2:15pm appointment to get an oil change. I also decided to get a tire rotation and was told it would take 1 1/2 to 2 hours. That seemed a little bit long since I had an appointment but I noticed around 4pm my car was coming off the lift and appeared to be done. A few minutes later it was driven out to the parking lot and I waited another 20 minutes. I finally asked the sales manager about the status of my car. He said he was sorry for the delay and was finishing up the paperwork. I'm not sure what was more important than printing up my bill or why it took 20 minutes to do it because he never explained. Also, I asked about resetting my tire air sensors and was told it would have to be taken to a GM dealership. I found out that all I had to do was push and hold the reset button in my infotainment system. Not a very knowledgeable sales manager you've got there. One more thing whoever changed my oil didn't bother to reset the oil change indicator to 100% probably didn't know how. Since I purchased my vehicle from this dealership, I will get complimentary oil changes and vehicle inspections but will not be using Greenbrier VW. My next oil change will be at another dealership in the Southern auto group. More

My EPC Light was coming on I have dealt with Brett Weiss since 2005 with all my Passat's. His Assistance in this issue along with Tim Champion the service advisor, all my concer I have dealt with Brett Weiss since 2005 with all my Passat's. His Assistance in this issue along with Tim Champion the service advisor, all my concerns and issues were all addressed in a professional manor. This is what keeps me coming back. More

Why make appointments? Why make appointments if the customer has to wait 3 hours for a simple state inspection. When I make an appointment at other Southern dealerships, I g Why make appointments if the customer has to wait 3 hours for a simple state inspection. When I make an appointment at other Southern dealerships, I get a state inspection, oil change, and tires rotated in 45 minutes. If you bring your vehicle here expect to wait 2 hours or more. More

Horrible experience I purchased a car for my son on a Sat. I dropped the car off the following Monday to have it inspected. I thought it was going to take 1 day but it in I purchased a car for my son on a Sat. I dropped the car off the following Monday to have it inspected. I thought it was going to take 1 day but it instead took 4 days. I was told constantly the service department is behind and several other excuses. After waiting 4 days I finally got the car back on Thursday night. The very following Monday I was right back at the shop again because the check engine light is right back on even though it was supposedly fixed when they kept it fo 4 days. A manager in the sales department said to leave the car and they will deliver it back to me since I was complaining about the constant drive over her to the shop since I live a hour away. I told him absolutely not! My son hasn’t driven his car for 3 days because they have had it at the shop since I purchased it. I spent over 3 hours sitting at the shop so they could fix the same problem that should have been fixed when they kept it for the 4 days. Sales manager and service manager apologized but that didn’t change the fact I’ve spent my whole day off at a shop and missed my doctor appointment that I had that day. Very disappointed with this whole process with the service center. Only highlight was John the salesman. He was great and did all he could to assist me and he understood my frustration. I stopped so many people asking for updates and I don’t know any of their names. More

On time service (took me 30 minutes early). Excellent service. Received status updates from Wes during the service, and car was out of the shop on time. Billing and car valet were prompt after Excellent service. Received status updates from Wes during the service, and car was out of the shop on time. Billing and car valet were prompt after service. Not particularly thrilled with the format of the post service questionnaire. Verify my review with a password? The survey is becoming onerous. More

Long, long waits Every time i have come here for a service, i have waited 2-3 hours. It’s very frustrating, not to mention 1hr away from home, so I basically spend hal Every time i have come here for a service, i have waited 2-3 hours. It’s very frustrating, not to mention 1hr away from home, so I basically spend half of my day out there. More

Great Service The new service advisor, Ernest, was very helpful and polite. All my requested services to the vehicle was meet. It did take a little longer than the The new service advisor, Ernest, was very helpful and polite. All my requested services to the vehicle was meet. It did take a little longer than the estimated 2hr wait, but I understand with an my extra service check I asked for. More

Quality Workmanship with a smile High quality worked performed completed quickly and on time at a reasonable cost. The staff at Southern VW was very helpful yet friendly and professio High quality worked performed completed quickly and on time at a reasonable cost. The staff at Southern VW was very helpful yet friendly and professional. I wish the driver would return the seat to the setting he found it in. I am only 5-6 and gee whiz he is lots taller than me and the driver's seat was all the way back!! More